SUMMARY

• Experienced Technical Engineer with a strong entrepreneurial spirit of leadership, strategic problem - solving experience and a team player that exceeds established metrics
• Extensive computer and application administrator, data analysis and process improvement experience
• Experienced in collaborating among executives while leading, planning, and monitoring complex multidisciplinary projects with high levels of accountability

TECHNICAL SKILLS

Software: .Net, XML, HTML, IBM WebLogic/WebSphere, Oracle, JAVA, Visual Basic, SQL, Java PaaS, .NET PaaS, MS SQL DBaaS, MySQL DBaaS, and Oracle DBaaS, Creator, JavaScript, GUI, C++, UNIX, PL/1, Relational Database Design, COBOL, RPGII, Assembler Language I, FORTRAN IV, PROTEL, Computer Systems I & II, VM/CMS, Interleaf, JCL, MS Word, MS Office (Excel, PowerPoint, Word), ClearCase DDTS, Access Debug Port Via STI Server, Computer Systems I & II, Telelogic DOORS, Test Director/Applications Lifecycle Management/Quality Center, Greenhat Tester, Change Management, Document Management, StarTeam, Team Foundation System (TFS)

Hardware: IBM, Hewlett Packard, Sun/Solaris, Macintosh, Mainframe, DEC Operating Systems, HOP-815A Optical Analyzer and Measurement Bay, WaveStar AllMetro Optical Line System Frame, DMS10/100, Agilent Technologies OmniBER-718 (Communication Performance Analyzer), DEC Workstations/Systems, Macintosh Systems, Sun SPARC Servers/Workstations

Network: Confidential, Cisco, Juniper, and Nortel Network routers. ATM, POS, Ethernet, E1/T1, DS3, E3, OC-3/12/48 routing protocols

Tools: SWIFT Toolkit Launcher (BIC Lookup, Check SWIFT Messages, MQ Message Injector, Message Scrubber and File Creator, SWIFT RMA Reports), Infrared360 - Integrated Web Management Portal, SWIFT TIBCO Tools (SMART Router, DLQ notifications, Delivery Dashboard), Applications Lifecycle Management (ALM)/Quality Center (QC), Greenhat Automation Tester, Hewlett Packard Unified Functional Testing (HP UFT), Methodologies/Techniques SDLC (Structured, Waterfall, Agile/Scrum)

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Engineer

Responsibilities:

• Managed testing efforts for Internal Application teams transitioning their Legacy applications into the Platform-as-a-Service (PaaS) Offerings (Java PaaS, .NET PaaS, MS SQL DBaaS, MySQL DBaaS, and Oracle DBaaS)
• Scheduled meetings with application teams to discuss partnering with them during the testing phase of their application’s migration to PaaS platform
• Served as primary contact to assigned Application Partners
• Worked closely with test team to identify tests to automate and ensure a thorough understanding of the function, test purpose, and expected results
• Reviewed and analyze application teams work in terms of functionality, performance, reliability, stability and compatibility
• Created Test Plans in Hewlett Packard Application Lifecycle Management (HP ALM) tool for each assigned application
• Wrote and executed Automation Test Scripts using HP UFT tools for each assigned Application and Production Maintenance Projects
• Submitted Monitoring Request for Applications to be monitoring after completion of testing
• Created bugs/defects and Issues encountered during testing, reported them to the Application team to fix and retested after fixed
• Participated in Release Maintenance/Contingency Automated Regression Health Check Test, which ensured applications that had been released into Production were working as expected
• Created and Documented processes for the SD ATF team
• Trained new staff as well as assisted in continuing education of existing staff
• Used project methodologies including Waterfall and Agile/Scrum
• Stored and track all project documentation in SharePoint

Confidential

Senior QA/UAT/BA Team/Technical Lead

Responsibilities:

• Built a QA team within a culture of collaboration with an internal development team.
• Lead the SWIFT QA/UAT team responsible for testing with over 80+ Major Interface Applications
• Managed large and complex testing efforts that crossed multiple Interface groups and External partners
• Developed Business, Functional, and Test Documents
• Reviewed and analyzed Product Definition (PDD), Business Requirements (BRD and Functional Specification (FSD) documents to identify gaps and ensured documented project criteria were clear, consistent and testable
• Insuring applications work in terms of functionality, performance, reliability, stability and compatibility with other systems
• Participated in the gathering of Project Definition Documents (PDD), Business Requirements Doc
• Created Test Plans, Test Strategy, Test Scripts/Cases for Projects and Production Maintenance releases
• Coordinated and created the first Automation Suite for the Wholesale Organization
• Develop automated test scripts and execute scripts using Greenhat Tester
• Reviewed work of SWIFT QA staff to ensure adherence to standards and testing effectiveness
• Reviewed existing testing policies, procedures, and practices for efficiency
• Designed and developed improvements as necessary
• Used multiple project methodologies including Waterfall and Agile/Scrum
• Provided Project/PM sizing and planning for all SWIFT QA projects
• Tracked QA milestone statuses and prepared daily/weekly project-level status reports
• Created and recorded all incidents and defects found during testing in HP ALM (Quality Center)
• Participate in and provide cross-training on applications/functions Specifications reviews and provide feedback to inconsistencies and discrepancies found
• Perform data mapping and data validation between applications
• Support UAT testing and Production implementations
• Develop test plans that documents the strategy that will be used to verify and ensure the product/ system meets its design specifications and requirements
• Develop test cases in Application Lifecycle Management (ALM - Quality Center) from business and functional requirements
• Performed Agile and Waterfall Methodologies for testing
• Test new or modified software programs and software development procedures through SWIFT Alliance Workstation and WEB based Graphical User Interface (GUI) to ensure programs functioned according to user requirements and conform to established guidelines
• Validate testing results through SWIFT Alliance Workstation to ensure tests were successful and the System and applications functioned according to the requirements
• Stored and track all project documentation in SharePoint

Confidential

Senior Quality Analyst

Responsibilities:

• Managed and Lead comprehensive software testing initiatives for major applications
• Trained the trainer and assisted with creating documentation for the Plan Office Application
• Trained SIEBEL support team members
• Developed test plans and test cases in Team Foundation System (TFS) from Use Cases, Business, and Functional Requirements.
• Reviewed project requirements, business requirements and functional design documents to identify gaps and ensure documented project criteria are clear, consistent and testable
• Participated in business requirements and design specifications reviews and provide feedback to inconsistencies and discrepancies found
• Validated testing results through Oracle Database using SQL queries
• Performed Agile Methodology for testing
• Performed and system testing for assigned PPlus and Portal applications
• Performed testing in a Test-Driven environment on JAVA developed web applications
• Validated results to ensure tests were successful and the system functions according to the requirements
• Recorded all incidents and defects found during testing in Team Foundation System

Confidential

Assistant Quality Manager/Team Lead/Senior Systems Engineer

Responsibilities:

• Co-Managed/Lead for a test team responsible for 32 Major Applications and numerous small Initiatives
• Oversaw and assigned work activities for a team of six Quality Assurance Analyst
• Defined and monitored testing Standards, Methodologies and Quality Assurance (QA) objectives for Confidential ’s Technology Services.
• Coordinated IT-TTS Weekly Change and Control Review Process meeting
• Provided leadership in forums that solicit feedback, encourage constructive input and respond to requests for improvement.
• Ensured delivered service from vendors match Confidential ’s operational needs
• Ensured appropriate escalation processes were put into place to resolve defect.
• Lead Quality Assurance meetings to review output and sign off control points for completion of project initiation, business/technical requirements, software development, Systems Integration Test (SIT) plans/results, deployment plans and project timelines
• Manage offshore QA operations, Service Level Agreements (SLA) & Operational Level Agreements (OLA).
• Actively participated in Disaster Recovery, Test Bank Extracts and Mergers
• Co-created Technical Design Documentation for mergers
• Developed, documented, and implemented process improvement documents that are used by the QM team
• Developed test plans and test scripts from Business, Functional and Technical Requirements
• Ensured all new and required functionality had been included in QM team members test plans for Mainframe and Distributed systems Business Area
• Reviewed project requirement, business requirements and functional design documents to identify gaps and ensure documented project criteria was clear, consistent and testable
• Participated in business requirements and design specifications reviews and provide feedback to inconsistencies and discrepancies found
• Ensured tests were successfully completed, documented and followed Sarbanes-Oxley (SOX) standards and guidelines
• Maintained accurate records and logs of all testing activities and results
• Tracked and evaluated trends based on incidents logged that identified potential Product and Process improvements

Confidential

Senior Quality Analyst/Team Lead

Responsibilities:

• Managed and Lead comprehensive software testing initiatives for Web based applications
• Developed test plans and test scripts from Functional and Technical requirements
• Developed test data files with valid and invalid records that thoroughly tested program logic and verified system flow
• Ensured all new and required functionality was included for each Business Area
• Reviewed project requirements, business requirements and functional design documents to identify gaps and ensured documented project criteria were clear, consistent and testable
• Performed acceptance and system testing on product releases
• Ensured tests were successfully completed, documented and followed (SOX) standards and guidelines
• Performed testing in a Test-Driven environment on Mainframe and JAVA developed web applications
• Validated testing results through output files, CITRIX and Omni database
• Maintained accurate records and logs of all testing activities and results
• Recorded all incidents and defects found during testing in StarTeam tracking system
• Evaluated risk and ensured resolution and closure of all incidents and defects found
• Participated in business requirements and design specifications reviews and provided feedback to inconsistencies and discrepancies found
• Tracked and evaluated trends based on incidents logged to identify potential product and process improvement
• Provided guidance, training, and mentored new, junior and business level QA Analysts

Confidential

Senior Quality Analyst/Team Lead

Responsibilities:

• Managed and Lead a test team responsible for Collections for the Collabrent Project
• Ensured that system tests were successfully completed, documented, and all problems are resolved for implementation and conversion.
• Gathered, reported testing metrics and provided weekly statistics to management
• Reviewed change orders, functional and design specifications, and user documentation to ensure compliance with quality standards.
• Performed testing on Mainframe, UNIX and JAVA developed web applications
• Performed unit, integration, entrance, functional, and regression testing on an as-needed basis to expedite product releases.
• Validated testing results through Oracle Database using SQL queries
• Reviewed testing results through for all QM team members
• Audited randomly selected test specifications to ensure all new and required functionality was included for each Business Area.
• Evaluated risk and ensured resolution and closure of all incidents and defects found
• Provided guidance, training, and mentoring for New Hires and Junior level QA Analyst

Confidential

Senior SQA Test Engineer

Responsibilities:

• Internet Protocol Tester for Final stage testing of software releases and hardware design to approve for Beta and General Releases
• Verification and testing of high speed Internet Protocol Routers, advanced hardware platforms and state of the art communications protocols
• Ensured all requirements were tested using Command Line Interface commands (CLI)
• Developed and documented test plans/cases and execute test cases
• Generated Trouble Reports from discrepancies found in Documentation and during testing.
• Scheduled and coordinated Test Plan reviews
• Responsible for investigating and ordering all test equipment needed for QA testing lab
• Completed Cisco Information Technology Boot Camp, Interconnecting Cisco Network Devices (ICND), Confidential AXI540 Installation, Maintenance, Operation and Configuration classes

Confidential

Senior Quality/Product Certification Test Engineer

Responsibilities:

• System Tester for Fiber Optic Transmission System
• Ensured all C++ and Java software development requirements were tested using Graphical User Interface (GUI) and Transaction Language1
• Generated Trouble Reports from discrepancies found in software/hardware Product Requirements Documents
• Mentored entry and junior level team members

Confidential

Senior Software Quality/Verification Engineer

Responsibilities:

• Project Team Lead for DMS10 Japan Regression team.
• Assigned, reviewed and screened each team member’s list of test cases and determined suitability for Regression/Automation testing
• Ensured overall project success through active contribution in Design and Test Plan Reviews
• Identified, researched, and resolved non-critical/critical issues
• Generated Trouble Reports from problems found during software/hardware testing
• Mentored entry and junior level team members
• Developed, documented and implemented a Regression Team Process guides

Confidential

Senior UNIX Systems Administrator

Responsibilities:

• Provided technical Support to all City and County UNIX Operating Systems users.
• Managed and monitored Sun SPARC servers (Firewall, Internet, CIS Server (user’s server))
• Troubleshot and resolved UNIX hardware, operating system and users problems
• UNIX Project Manager for Finance Document Management System, Sun Link, Internet Upgrade and Firewall upgrade projects.
• Developed procedural documentation for UNIX Administration team
• Installed hardware and software applications on Sun SPARC servers and workstations
• Self-trained on Open Vision backup system, Internet (WEB), and Firewall Systems
• Developed, documented, and implemented an offsite storage system for UNIX backup tapes (Used for disaster recovery of operating systems)

Confidential

Senior Process/Documentation/Quality Test Engineer

Responsibilities:

• Provided technical user support and UNIX operating support to Product Documentation Group
• Provided front-line support for all technical issues reported by Documentation Engineers
• Troubleshot and resolved UNIX hardware, operating system, and user problems
• Co-developed tools, tested, and implemented processes
• Installed hardware and software applications on DEC, HP, and MAC platforms
• Served as Project Manager for Global Timesheet System. Installed, tested, and trained users and managers, and put the GETS system into daily production
• Tested and reviewed Publications (NTP), configured labs, data filled tables, and tested procedural documentation for functional accuracy and completeness in aTest Driven testing environment
• Provided leadership, technical assistance, and training to members of the Product Documentation Organization
• Researched complex documentation problems, categorized origin, and referred to proper documentation organization
• Provided technical expertise and guidance to internal and external customers with respect to process support techniques
• Liaison between Nortel Telecom DMS100 development and External Customers
• Developed, documented, and implemented a Technical Audit Process to initiate a sampling audit of all documents before release
• Developed, documented, and implemented a Problem Resolution System (PRS) Training Process to assist engineers with identifying problems related to their projects
• Managed and coordinated the Problem Resolution System and Customer Service Reports (CSR) issued against documentation