SUMMARY:

Detail - oriented software QA professional with 17 years experience in testing web-based, mobile client/server applications, localization and internalization. Proficient in conducting system, integration, functionality, regression, performance, scalability, compatibility, acceptance and usability tests. Proficient in test methodologies, agile development methods. project life cycle, test planning, scheduling, creation of test documentation, precise and reproducible bug reporting. Good team leadership skills and ability to coordinate across different organizations/departments. Excellent troubleshooting skills and strong attention to details and accuracy, able to multitask and work on multiple projects simultaneously.

TECHNICAL SKILLS:

Operating Systems: Mac OS X, Windows 10, 8,7, iOS, Linux

Databases: MySQL, MS-SQL Server, Oracle

Languages: HTML5/4, SQL, XML, JavaScript

Web Servers: Tomcat, Apache, Microsoft IIS, Netscape Enterprise, iPlanet, Amazon Web Services

Applications: Perforce, TortoiseSVN, IntelliJ IDEA, Hudson, Apache Hadoop, Firebug, Fiddler, VNC Viewer, VMware vSphere, SauceLabs, TestRail, Quality Center, Confluence, Pinger, WIKI, VersionOne,, TOAD, Adobe Photoshop Express Dreamweaver, Claris

Bug Tracking systems: Test Management with JIRA, Bugzilla, FogBugz

PROFESSIONAL EXPERIENCE:

Software QA Engineer

Confidential, San Francisco, CA

Responsibilities:

• Worked in Agile environment and provided testing of complex next generation features for Salesforce CRM
• Responsible for testing the new infrastructure and management software, plan, develop and execute test against Saas product.
• Perform manual testing of new features as they are developed and regression suite
• Responsible for conducting testing across different browsers and mobile devices (phones, tablets on iOS, Android and Windows, etc)
• Logging defects in bug tracking tool to track and refine issues
• Actively participate in release and deployment process
• Work with developers to understand the product's specification and following up on verification of issues.

Software QA Engineer

Confidential, San Jose, CA

Responsibilities:

• Tested Route Explorer - a Linux-based distributed system that provides management visibility into routing and traffic behavior for all IGP and BGP protocols, multicast, MPLS VPNs and traffic engineering tunnels with real-time monitoring, historical reporting and modeling capabilities using Web 2.0 technology.
• Tested daily builds
• Developed functional testing plans/strategies/cases/scenarios using TestRail software tool and log all defects into Test Management with Jira.
• Tested upgrading / downgrading and compatibility between different product software versions
• Tested User Guide and Admin Guide documentation

Software QA Engineer

Confidential, San Francisco, CA

Responsibilities:

• Performed localization testing, functional testing, regression testing on Mac OS X, iOS
• Verified validity and linguistic quality of translated content
• Performed ad hoc testing, functional testing, regression testing
• Reported bugs and verified bug fixes
• Linguistic review using Idiom WorldServer Desktop Workbench
• Translation and review of marketing material
• Fixing translation bugs
• Wrote test cases for functional testing of iTunes application
• Worked cross-functionality with team to resolve any internalization or localization issues to ensure delivery of the localized product.

Software QA Engineer

Confidential, Los Gatos, CA

Responsibilities:

• Tested Java based new architecture for the E-commerce platform based on the Amazon Cloud.
• The architecture includes consideration for internationalization and localization
• Testing member / non-member experience on US and Canada sites on cross-browser platforms
• Functionality testing of various e-commerce applications such as Signup, SignIn, Your Account and Help components, etc.
• Verified data integrity in the database using TOAD and in-house developed tools
• Tested Confidential ’s services for Latin American and the Caribbean countries (total of 43 countries)
• Performed regression and build acceptance tests when needed. Documented test results
• Utilized business and technical requirements to create detailed test cases for functionality and regression testing

Software QA Engineer

Confidential, Palo Alto, CA

Responsibilities:

• Tested online surveys application in MS .Net framework and Python environment.
• Conducted black box testing of Confidential application on cross-browser platforms.
• Focused on testing of new features including Page Randomization and Question Bank
• Ran Internationalization testing of Multi-Lingual surveys ( Confidential supports 22 languages)
• Performed regression testing of new builds upon passing the Release Acceptance test
• Wrote test cases and maintained them in between releases
• Worked closely with developers and product manager to identify and resolve numerous issues

Lead Software QA Engineer

Confidential, Palo Alto, CA

Responsibilities:

• Tested Web 2.0 Java based Confidential applications - a search engine relevancy, Confidential widgets and advertising as lead contributor
• Administered JIRA bug tracking system: managed projects, customized the look and feel, defined project-specific workflows and fields, created new users and groups, security and emails, reported bugs, assigned bug severity and verified bugs fixes
• Monitored all the process, services and running jobs using Hadoop map reduce framework.
• Deployed new server builds and ran online regression tests using IntelliJ IDEA 9 and smoke test for Confidential customers
• Performed cross-browser and cross-platform client/server testing
• Performed regression testing and sanity testing of Confidential customers web sites
• Provided feedback of results to customer facing team for communication to customer developers.
• Reviewed project management specifications and write test plans, test case documentation.
• Worked closely with developers and project managers to review test plans and test cases as well as perform bug reviews and assessment to assign severity and priorities
• Organized and posted all-important QA documents on “Wiki”

Software QA Engineer

Confidential, Menlo Park, CA

Responsibilities:

• Provided testing of front- and back-end of various private label applications for all major car brands in the US and Canada
• Involved in Localization testing of Canada private labels
• Developed test cases from product marketing documents
• Developed easy steps to reproduce bugs and reported them to FogBugz bug tracking database
• Followed up on bug reports progress, performed verification tests upon bug resolution and indicated results in bug tracking system
• Worked directly with software development team and product management
• Multi-tasking across different projects and effectively organizes work under tight deadlines

Software QA Engineer

Confidential, Foster City, CA

Responsibilities:

• Tested an online marketplace that offers sellers compete e-commerce services to independently create and sell a wide variety of products, and offers buyers unique merchandise across virtually every topic
• Focused on testing several new projects including: Order Splitter, Ghost Image Design, Gift, and Payment System
• Worked with HTML code of web pages to identify and report software problems
• Developed test cases based on provided technical documentation for multiple parts of the application
• Actively participated in product reviews and project’s update meetings
• Implemented upcoming changes in test strategy adopting fast to a new requirements and demands

Software QA Engineer

Confidential, Sunnyvale, CA

Responsibilities:

• Tested an online hardware retail store and distributor of brand name computers and peripherals
• Tested front end: search, online ordering, shipping options, order tracking, pricing, online chat
• Backend testing involved order, email, voicemail, gift s management system
• Also tested major functional modules such as Product inventory management, data export / import system, System for deployment and verification of images and specifications, System to generate listings for external search engines, Visitor statistics analysis system

Lead Software QA Engineer

Confidential, Mountain View, CA

Responsibilities:

• Reviewed business requirements and functional specifications.
• Provided functional, Localization and Internalization testing of Confidential Enterprise - integrated suite of complex multi-tier functionally rich Internet-based learning management, learning content delivery and business performance management applications.
• Developed system test plans starting with engineering requirements or functional specification
• Developed and executed automated smoke and stress test scripts using SilkTest
• Worked with various third party applications integrated with the company products.
• Provided troubleshooting of the web pages to the HTML code level.
• Installed, configured, administered and troubleshot test environments (Web/App Servers, Database)
• Worked in a close coordination with development team
• Generated weekly status and release reports for application updates