EXPERIENCE SUMMARY:

• IT Professional with over ten years of testing experience across diverse projects
• Experienced in managing testing teams across globally distributed teams in various roles - Test Manager, Onsite/Offshore Test Lead, Agile Scrum master/Automation Lead.
• Knowledgeable in Agile/waterfall methodologies.
• Skilled in developing Test Strategy, Test Plans, KT Plans, Test Estimations, Test Metrics, Reports, TDM and RCAs.
• Proficient in utilizing various test tools including HP ALM, Zephyr, JIRA(Admin), RALLY, Device Anywhere, Perfecto, DISIM, SoapUI, BO Reports
• Diverse Testing Projects - Mainframe based, COTS stack implementation, billing migration, e-commerce, Cross browser, Mobile, Web services, CARE Desktop apps, ITSM.
• Domain Knowledge - Cable, Telecom, Lead to Cash, Order Management, Billing & Payments, Collections, Utility & Mortgage
• Product Knowledge - Amdocs/Salesforce/Siebel CRM, Amdocs/CSG Billing, ORACLE CRM/BRM, Savvion/IBM BPM, CPQ, BMC Remedy/Control-M, SAP BO & Fiserv
• Automation - Feasibility, tools evaluation, PoC, RoI, Intake process, tracking, regression automation using Selenium, TOSCA, Automation Reports and Metrics
• Mobile Testing - Functional, Compatibility testing using real device/network, simulator and remote connection to devices/SIM placed in vendor labs.
• Testing Phases - Functional, Integration,System,E2E, Migration, UAT, Compatibility & Regression
• Drive Process Improvements, implementing best practices, Test Data Management

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Onsite Sr Test Lead

Responsibilities:

• SPOC for all testing efforts - Functional, Automation & Performance
• KT planning, training the new vendor QA team.
• Test Strategy and other test planning activities
• Coordinating all test efforts right from QA intake, assignment/allocation, test design, test execution, Defect triaging and Status Reporting.
• Support UAT/Performance team
• Automating in sprint features and regression maintenance.
• Post Production Support, RCA for QA missed defects.
• Exploring areas of improvement, collaboration with other teams to continuously improve QA processes, implementing best practices.
• Test Data Management for reliable & reusable test data across all supported systems
• JIRA Administration - Manage JIRA workflows, custom fields, custom reports using easyBI

Environment: Products Savion/IBM BPM, Lakewood, in-house applications, Arch well B2B

Tools: Jira, Zephyr, SAP BO Reports

Confidential, NJ

Sr. Test Consultant

Responsibilities:

• Functional /Integration/Migration Testing of BMC Remedy Application on desktop /Mobile Platform.
• Test Strategy and Planning.
• Test Environment and Data setup.
• Test Execution, Defect triaging and Status Reporting.
• Cross browser and Mobile Testing.
• Post Production Support incl. RCA for QA missed defects.

Environment: Products: BMC REMEDY, SMART- IT, MY-IT, HPOV and other in-house applications.

Tools: HP QC, Clarify.

Confidential, Philadelphia

Test Manager

Responsibilities:

• Manage a team of 15 resources (onsite, near shore and offshore teams)
• SPOC for all Test efforts - Functional, Automation & E2E Teams
• Functional, Integration testing of ecommerce portal on cross browser/cross mobile platform.
• Define KPI/SLA, tracking and reporting.
• Coordinate testing efforts for 2 Week Agile Sprints
• Reporting testing progress and issues to management team.
• Defining Cross browser/device coverage for Major releases.
• Release closure reports / Monthly Testing metrics and Trend Charts.
• Participated in key WiFi projects - E2E flows involving Workbench - ESD - ESP - BCP - Wifi devices(DPC model)
• Implemented value adds - Test Data cleanup/Test Data lookup/Test Environment lookup.
• Mentor new QA resources and cross training.
• Responsible for Automation deliveries - Selenium frame work for Cross browser automation tests.

Environment: Products: Salesforce CRM, Amdocs and CSG Billing and other in-house applications.

Tools: Selenium, HP QC, Rally, Perfecto, Device Anywhere.

Confidential, New Jersey

Onsite QA Manager

Responsibilities:

• Manage a team of 22 resources (onsite and offshore teams)
• Functional and integration testing of the complex E2E stack involving COTS products, in-house and external systems
• Test Strategy and Planning.
• Developed Transition plan.
• Provide training to new resources/ cross-training.
• Offshore/Near shore coordination.
• Reporting testing progress and issues to management team.
• Release closure reports / Monthly Testing metrics and Trend Charts.
• Impact analysis and estimation for hot fix/minor and consumer testing efforts
• Analyze production defects and RCA for corrective/ Preventive measures.
• Identifying areas for improvement.
• Coordination with Automation team - QTP framework.

Technical Platform:

Products: Salesforce CRM, Century, Amdocs and CSG billing, Single View and other in-house applications.

Tools: HP QC, Rally, DOORs.

Confidential

Test Lead

Responsibilities:

• In charge of team of 14 testing resources
• Producing Test Strategy/Plans
• Coordinating with other teams during Test Design and Test Execution.
• Guiding and monitoring the progress of testing activities.
• Reviewing Test Results.
• Reporting testing progress and issues to project team.

Technical Platform:

Products: CRM, BRM, NSM, USM, ICOMS and iRAS.

Tools: HP QC, MPP.

Confidential

Test Lead

Responsibilities:

• Preparation of CIT Test Strategy and Test Plan.
• Carrying out Impact Assessment for every release.
• Liaising/Interacting with component Delivery Managers for E2E release testing.
• Test Data Management for CIT.
• Responsible for Defect Management.
• Responsible for Status Reports and Defect Reports.

Confidential, Denver

Software Engineer

Responsibilities:

• Preparation of Test Plan.
• Requirement Analysis and Test Designing.
• Determining requirement of interfaces.
• Test Data Management for CIT.
• Test Execution and defect reporting
• Testing tools/utilities using Clist/REXX & JCL