SUMMARY

• QA/IT Team Leader/Manager: 15+ years’ experience - Hands-on testing and ownership of entire QA function.
• Industry Domain Experience: Financial Services, ERP/HR, Wireless Cellular platforms, Retirement Plan Platforms, Electronic Payment Platforms, Insurance and Brokerage.
• Extensive hands-on experience in SQL data collection and analysis in Oracle and SQL Server environments.
• Proficiency in Jira defect management platform and reporting, data extraction.
• Proficient in Executive presentations and Metrics reporting.
• Managing offshore/onshore team model.
• Skilled in implementing Continuous Improvement Methodologies and IT audit process management.
• Proficiency in the agile methodology and daily interaction with scrum master and team members& sprint planning and estimation.
• Testing and coordinating Agile testing programs running on MS Azure Cloud Platform. Microsoft .NET, BEA WebLogic and various middleware products.
• 15+ year’s high proficiency in all phase of testing of complex financial apps: System and User acceptance with focus on Automation.
• Development of traceability matrices- mapping business requirements to UAT test scenarios and system test scenarios.
• Development of both UAT & System Test strategies, scheduling and documentation and coordination with business users and IT.
• QA effort proposal analysis and creation & offshore resource modeling and estimation.
• Extensive experience presenting executive QA Metrics and Status readouts in IT.
• Extensive daily tasks working with Unix & Linux OS environments, Oracle databases, SQL Server querying and data imports from production to test environments.
• Extensive partnering experience with IT Vendors for implementing IT Tools.
• Develop and manage Testing specifications for Automating Front-end & back-end System Testing functionality with Enterprise Apps.
• Proficiency with presenting complex, technical projects and applications to business users & stakeholders in simplified manner.

TECHNICAL SKILLS

SQL Server Tools: SQL Server Management Studio, SQL Server Business Intelligence

Languages: SQL, .Net, Java, Javascript, HTML, XML, Cobol

Cloud Computing: MS Azure Cloud Platform, Oracle Cloud

Operating Systems: Windows, UNIX (Sun Solar, HP), LINUX, Redhat open-source Linux, Mainframe

Databases: Oracle 11G, MS-SQL Server

Scripting: Unix Shell Scripting

Reporting Tools: Rally, Cognos, Ascent

DB Utilities: SQL Server Management Utility, Toad

Application Software: HP ALM-Quality Center, JIRA, Loadrunner, Ascent, CA, ODI (Oracle Data Integration)

PROFESSIONAL EXPERIENCE

Confidential, NYC

Responsibilities:

• Managed 12-15 offshore & 6 onshore resources and managed on-site client relationships to solidify partnership with client.
• Conduct Test Strategy & Planning meetings with AXA IT & developed process and improvement plan based on internal QA audits done bi-annually.
• Manage QA Test environments and coordinate data staging with DBA and IT partners- Create test plan identifying key risks before and during QA, UAT phases prior to final sign-off with business and IT stakeholders.
• Developed and executed Loadrunner scripts to simulate web traffic on new Health Platform: included providing logic for data points & provided analysis of results to senior management for response time, breakpoint, and max #hits/sec that new platform could manage.
• Managed both system test and UAT analysis & planning
• Create and formalize Test Metrics Reporting templates for AXA to report QA status and progress.
• Perform as hands-on tester with extensive knowledge of AXA platforms and functionality.
• Create technical documentation for enhancing the testing quality and knowledge transfer of AXA Annuity/Retirement application features.

Confidential

QA Test Manager

Responsibilities:

• Promoted to QA Testing Manager and managed 4 offshore resources and 3 onshore testing analysts in support of the electronic Payment application.
• Conduct IT and UAT Test Strategy & Planning meetings with IT and Business stakeholders.
• Conducted daily status calls with IT and business stakeholders to formulate status and assess risks, current defect status for executive reporting.
• Developed traceability matrices mapping business requirements to both UAT and System test cases.
• Developed performance testing documents and strategy to simulate production-like volumes hitting numerous web-services and batch jobs.
• Conducted Load Runner tests and analyzed results for recommendations to senior managers on applications using Java tools to automate and simulate user volume.
• Manage Test environments and coordinate data staging with DBA and IT partners.
• Create and formalize Test Metrics Reporting templates for Verizon to report QA status and progress.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Create technical documentation for enhancing the testing quality and knowledge transfer.
• Selected and interviewed staff consultants for new hires.
• Delegated work assignments and collaborated with interfacing teams to develop integration test plans.

Confidential

Test Manager

Responsibilities:

• Coordinated User Acceptance Testing strategy with 4 offshore resources and 3 onshore testing analysts in support of the electronic Payment application.
• Conduct UAT Test Strategy & Planning meetings with IT and Business stakeholders.
• Conducted daily UAT status calls with IT and business stakeholders to formulate status and assess risks, current defect status for executive reporting.
• Perform as hands-on tester UAT tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Managed UAT responsibilities for Data Center relocation impacting 25 applications requiring certification in the new data center location. This was required due to divestiture of Verizon FIOS customer assets to Frontier.
• Extensive testing and installation of network components within systems environment.
• Conduct Test Strategy & Planning meetings with IT and Business stakeholders
• Developed performance testing documents and strategy to simulate production-like volumes hitting numerous web-services and batch jobs.
• Conducted Load Runner tests and analyzed results for recommendations to senior managers.
• Manage Test environments and coordinate data staging with DBA and IT partners.
• Create and formalize Test Metrics Reporting templates for Verizon to report QA status and progress.
• Create technical documentation for enhancing the testing quality and knowledge transfer.
• Selected and interviewed staff consultants for new hires.

Confidential

IT QA Team Lead

Responsibilities:

• Coordinated testing strategy with 3 onshore testing analysts in support of the finance applications supporting FIOS cable, TV and broadband products.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Conduct Test Strategy & Planning meetings with IT
• Provided weekly QA status readouts to executives and provided recommendations on automation options and performance testing requirements.

Confidential

QA Performance Testing Lead

Responsibilities:

• Developed System and Performance Test Plans in support of VZW wireless data billing systems.
• Lead performance testing engineer identifying breaking points and areas of weakness in enterprise apps with web front-ends.
• Executed performance tests simulating production-level backend traffic via ordering and billings apps invoked via the front-end. This performance testing was summarized in management reports and presentations.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Developed and maintained team web pages and process documentation
• Represent QA team in change control and process improvement efforts across the wireless data team.
• Performed application system test - verifying test results matched customer expectations and analyze defects until root cause was identified working closely with developers and DBA’s.

Confidential

UAT team coordinator

Responsibilities:

• QA& UAT Team Leader and System Analyst responsible for testing and maintaining AP multimedia web portals and backend processes.
• Developed partnership with UAT team of business users and created methodology for user acceptance testing.
• Created UAT testing plans to include tracing of business requirements, use-cases to all IT testing activities and ensure final sign-off from IT and business stakeholders was done via formal review of UAT test results, coverage of Traceability matrix and assessment of risk based on this coverage and open defects, etc.
• Lead performance testing engineer identifying breaking points and areas of weakness in enterprise apps with web front-ends.
• Executed performance tests simulating production-level backend traffic via ordering and billings apps invoked via the front-end. This performance testing was summarized in management reports and presentations.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Developed and implemented test strategy for validating media content and distribution applications using .NET, java front-ends and UNIX, Windows back-end apps.
• Enforced software development teams use of QA processes
• Build and maintain 3 QA environments
• SQL Server DB certification, performance measurement and load testing

Confidential

UNIX Tester

Responsibilities:

• I performed as consultant in lead testing role supporting UNIX processing environment for Confidential & Confidential Toll-Free Number provisioning System.
• I worked extensively in HP UNIX backend environment monitoring system performance and performing functional testing. I was responsible for developing and maintaining configuration management across (3) test environments.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Installed software builds and patches in web, application and database servers.
• Performed Connectivity testing with external interface partners using Corba,Connect Direct, FTP, XML, TCP/IP protocols
• Developed and implemented general diagnostic procedures for environment defects
• Produced Environment Configuration Diagrams

Confidential, Roseland, NJ

UNIX QA Tester

Responsibilities:

• I performed system/end-to-end testing for Prudential General Ledger application. Duties consisted of testing UNIX backend and performing in lead role backing up manager.
• I developed 2 detailed technical process documents illustrating ‘How To’ prepare “regression’ test data and execute system testing tasks required to validate application for large-scale release with minimal rework.
• Generated Defect Reports providing supporting documentation and present these defects in daily meetings with developers and QA members.
• Developed System Test plans and traceability matrices utilizing system requirement and system design documents.

Confidential

QA Tester/Business Analyst

Responsibilities:

• I Performed system/end-to-end testing with the mainframe/Unix applications in support of Confidential & Confidential residential long-distance billing application
• Validated the enhancements to Confidential & Confidential Long Distance billing application.
• Developed system test plans and test cases- ran walkthroughs with project team for these test ware components.
• Participated in QA/Testing project meetings representing testing group to improve and streamline processes.
• Implemented process improvements to automate data transfers and file creations used for interface testing.
• Developed technical documentation to administer system testing of all systems and applications.

Hewitt Associates

IT Team Leader

Responsibilities:

• Developer and Technical lead in support of HR record keeping applications: 401k, Pension, Defined Benefit Plans.
• Performed as lead in production support issue resolution.
• Utilized SQL to develop ad-hoc reports for HR customer service team.
• Developed and documented SAS conversion program to integrate new 401K data into DB2 environment.

Confidential

QA Tester/Business Analyst

Responsibilities:

• Performed as a business analyst as a liaison between development team and end users to develop system requirements for Confidential 401k recordkeeping systems: testing all functions including withdrawal and loan limits, contribution rates, investment methods across portfolio.
• Performed as QA tester to certify functionality of 401K recordkeeping system to ensure all requirements identified were met within functionality of system.
• Conducted knowledge sharing sessions with end-users and IT teams to explain the flows of the ‘new’ application, its outputs and usability prior to and during rollout.
• Prepared technical documentation on functionality after testing and analysis was performed