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Quality Assurance Analyst Resume

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Jacksonville, FL

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TECHNICAL SKILLS

IT: COBOL, IBM System 390, JCL, MVS, TSO, RS6000 (AIX/UNIX), UAT

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Quality Assurance Analyst

Responsibilities:

  • Responsible for quality assurance testing of scripts, manual batch and automated processes in support of the MSP mainframe loan system at LPS. Analysis included scripted UAT testing scenarios.
  • IT: Rational Quality Manager, Rational Functional Tester, IBM Mainframe, Microsoft Office, SharePoint.

Confidential, Jacksonville, FL

IT Systems Compliance Analyst

Responsibilities:

  • Tested and reviewed multiple Web based electronic enrollment system applications for group and individual insurance products to ensure UAT and legal compliance. Processes included verifying system functionality, electronic delivery, security, privacy standards, benefit confirmation and individual state regulation requirements. Maintenance and proofing for insurance form compliance on a mainframe application was also performed.IT: Web applications, IBM Mainframe (Documerge), Microsoft Office, SharePoint, Manual QA Testing

Confidential, Jacksonville, FL

IT Quality Assurance Analyst

Responsibilities:

  • Performed manual web based quality assurance testing for an industry leading sales and marketing company that services consumer product manufacturers and clients.
  • The quality assurance process included creating and analyzing reports in a Windows based environment that utilized the proprietary Catalyst reporting system.IT: Microsoft Office, Excel, Manual QA Testing

Confidential, Jacksonville, FL

Associate IT Quality Analyst

Responsibilities:

  • Created and executed UAT case scenarios in conjunction with a total benefit outsourcing environment. Web, front, back end and regression system testing included pension calculations, benefit selection, participant sign on, annual enrollment and other related events.
  • Coding of SQL queries for data mining and manipulation purposes was performed in DB2, Oracle and Access databases. Researched and analyzed complex documents such as employee benefit plan provisions and client requirement documentation.
  • Facilitated hand off meetings between testing environments which included creating and distributing test plan and release documentation.IT: SQL; Oracle; DB2; Microsoft Office; OMNI; Autosys; NexGen; TOAD; PVCS

Confidential, Jacksonville, FL

Tax Law Contact Representative

Responsibilities:

  • Provided administrative and technical assistance to individuals and businesses in a call center. Addressed diverse tax issues and applied tax processing regulatory requirements provided by the IRS.IT: Microsoft Office

Confidential, Jacksonville, FL

Photo Specialist and Clerk

Responsibilities:

  • Film processing, customer service, cash register and stock room handling.IT: Microsoft Office

Confidential, Jacksonville, FL

Mainframe Programmer

Responsibilities:

  • Created and maintained batch COBOL MSP programs for the Investor Accounting department.IT: COBOL, MVS, TSO, JCL, VSAM, ROSCOE, MSP, Manual QA Testing

Confidential, Jacksonville, FL

Systems Analyst

Responsibilities:

  • Developed and maintained batch and on - line programs for a sub-prime lending mortgage company. Testing was performed on the system, quality assurance and regression level. Overnight and weekend on call support required.IT: COBOL, MicroFocus COBOL, UNIX, TSO, JCL, VSAM, FTP, Changeman, CA7, MSP, QA Testing

Confidential, Jacksonville, FL

Programming Specialist

Responsibilities:

  • Developed, tested, and maintained SAS/COBOL programs in the Health Care Group Systems division. Overnight and weekend on call support required.IT: SAS, COBOL, TSO, VSAM, JCL, Manual QA Testing

Confidential, Jacksonville, FL

Programmer Analyst

Responsibilities:

  • Created and maintained batch COBOL programs for a construction loan application.

Confidential, Tallahassee, FL

Programmer Analyst - Unit Lead

Responsibilities:

  • Developed and tested batch and online COBOL programs for the Florida Medicaid system.

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