SUMMARY:

• Expert in Partnering IT with Telecommunication Network Strategies, Operations and Goals10+ years of project management experience developing and integrating IT and Telecommunication networks for global manufacturers and service providers.
• Known for exceptional technical proficiency, timely delivery of services and having an astute understanding of business operations as it relates to networking processes.
• And wireless Integration
• Deliver exceptional results through effective communication with internal and external teams.
• Strategic thinker with innovative problem - solving abilities, an outstanding performance record and team work skills.
• Self-directed, disciplined, flexible, confident and always ready for new projects.
• Ensured hardware and software upgrades/downgrades and developed user profiles to ensure excellence in client services.
• Perform complex troubleshooting, backup, archival and disaster recovery services. Assist in the design, implementation and maintenance of systems, programs, hardware and software. Update computer stations and software and provided additional support for IT teams when needed. Manage technical support teams between 3 to7 employees.
• Proven technical skills includes: Implementation of Global Telephone Network Systems, Ericsson Cellular Mobile Systems (8800), AXC 10 Digital System, Siemens Expression Phone Mail (Rolm) via Pro com Plus, Siemens (9006, 4000, 3000) and Call Manager Xpression, Cisco IP Phone 7960G, Confidential, Nokia, Verizon and Confidential & Confidential Systems, VoIP PBX, Nortel wireless Integration system, Cisco light weight access point (LWAP)
• Installation and implementation of telephone network systems, digital phones, IP Phones, audiovisual telephones and wireless cell sites. Responsible for voice engineering services.wirless integration

TECHNICAL SKILLS:

Hardware: Nortel Wireless Circuit, Data Link Analyzer, DSU & CSU Equipment, Channel Bank (750 & 850)

Software: Access Node Express (ANX), Windows 2000/2003, XP, Vista, Microsoft Products (Word, Excel, telephone systems, PowerPoint, Access, Outlook), Unix, ACD, Window 7, THIN Client, LWAP Terminal Servers and Routers Cisco Systems (2600, 5500 1700, 1720, 3500, 7500, 3500, 2885)

Network Switches: (PSTN Trucking, Trunk Group, CSM, GSC, MSC, MSS, HLR, SGSN, GGSN, TSU, TDMA, T1, T3, ISDN,, DSL, DS3, DSO, DNS 500, Media Network, Telecoms, VoIP).

Switches: Cisco Switches (6500), Siemens Hi Path (4000, 3000, 9600), Manager (E.V.4.0, V.20 PBX), DS (250, 500), DNS (500), Lucent 500 (SM, CM, AM Maintenance), PSTN, Global System Mobile, Switch Translation Recent Change, Eriksson Switch, Eriksson RNOC, GSM &TDMA platforms, Cisco VoIP (7960, 7960G), BSC, APC and SPG commands; THIN Client Configuration of Testing Equipment ( Confidential -Berd, Sidekick, 850 MHz, 1900 MHz, LMU, PH Power wave, Data Link Analyzer, Cisco Analog 186 & 188, Eriksson BTS, TBC Test 1, Hekiman Tester T01, DSX Panel, VoIP, Telephone Adaptors) Implement Templates, TBC Test 1, Line Trunk Maintenance, CM Hardware, SM Hardware, e911 Project, 100.120.ACE, DID Loop Start Line Cisco, Light weight access point

PROFESSIONAL EXPERIENCE:

Confidential

Lead Test Engineer

Responsibilities:

• Tester to perform Field and lab Testing Confidential customer site in Philadelphia, PA on a complex project within the transportation industry.
• On Confidential Transit subway and regional rail .
• The job would be to ride buses and train stop to tap supplied fare media, use fare media kiosks to purchase fare media, and use turnstiles/ADA gates with purchased fare media by following a test script to test system functions and keep track of results.
• Working with current hardware and software technologies and the proven ability to efficiently provide test analysis services for large scale complex systems.
• Knowledge of RF ID systemsKnowledge of Share Point, JIRA, Seibel, Oracle, and Java.

Confidential

Customer Engineer

Responsibilities:

• Working as Contractor in the tri-states area.
• As Field Engineer where to provided and maintain all equipment for all Banks, Retailor and Convenient stores equipment such as ATM machine, register, printers and BNA, cash &coin acceptor printer equipment . must Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and Software, computer peripherals, 100 % traveling throughout Tristate area

Field Engineer

Confidential, Delaware, New Jersey

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Documents, maintains, upgrades or replaces hardware and software systems.
• Supports and maintains Equipment: porter system computer, (backup and Imagine HP Laptop Avaya phone, Cherry Key broad’s printers all network application and Offer remote Assistance
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Relies on instructions and pre-established guidelines to perform the functions of the job... Primary job functions do typically require exercising independent judgment.
• Confidential project covering all stores in tri-states area over seeing all hardware, printers, thin client, Pharmacy computer. Confidential working as desktop Engineer.
• Assist field tech in troubleshoot client equipment.
• Using Confidential ticket system that aloud tech to remote into client site from home office to state to state. Install software and hardware, computer, laptop, thin client I pads Avaya integration with Polycom environment

IMP Engineer

Confidential, Milwaukee, Wisconsin

Responsibilities:

• Working as Field Engineer where to provided and maintain all cell site equipment .
• As af lead tech on the Confidential Project .
• Providing hand on experience in diagnosis and troubleshoot of such .switch equipment as Cisco ASR901, ALU (Alcatel Lucent and the legacy BTS Carrier, LMU, T1 CABLE FIBE CABLE. Field Tech must have Knowledge of all location within cell cabin.
• When starting system upgrade of new hardware and software equipment must call back to network center to verify all equipment and T1 line with lead Engineer.
• Verify location of old Equipment that sit in cell cabin here are step must be taking to complete upgrade project underneath the first DU shelf, and the IP aggregator router for all the cabinet (Radio Access / Backhaul) components.

Field Technician

Confidential

Responsibilities:

• Provided network support for new installation and system conversion projects.
• Staged and setup new Siad cards identify LMU, circuits telecommunication resources (i.e., data and voice .circuits, SIAD, Confidential -1 circuit LMU switch for cell site in tri-state area, doing head to head testing.
• Migration of ALU GSM O E Migration Avaya integration with Polycom environment - Mobile devices technology & integration - Advantage

Service Desk Analyst

Confidential

Responsibilities:

• Experienced first point of contact for Confidential in providing front - line diagnosis and support for all Information Services problems and/or requests for service.
• Processes customer requests via phone, Intranet and e-mail with appropriate customer interaction skills.
• Follows documented procedures and processes.
• Executes key phases of resolution workflow including problem receipt, triage, resolution and closure (when possible), and problem referral to the designated resolver group.
• Provides thorough documentation of all reported issues within the Help Desk tracking system.
• Have Remedy ticket system experience, part-time work weekend only Avaya integration with Polycom environment - Mobile devices technology & integration -

Network Technical Analyst

Confidential

Responsibilities:

• .Provided network support for new installation and system conversion projects.
• Staged and setup new computers, routers, servers, telecommunication resources
• Supported training initiatives for end - users using MS Office Products.
• Troubleshoot, diagnosed and solved technical matters related to security functions, design, testing, configuration and
• .Tested network. Window 7 Deployment and Post Deployment.
• Network Support Technician after Migration is complete walking around answer question and make sure all program are working correct.
• Microsoft Lync integration with telephony environment
• Recent experience in Cisco Telephony 5 years Avaya integration with Polycom environment - Advantage Mobile devices technology & integration - Advantage
• Excellent interpersonal skills, coupled with the ability to work in high pressure environments
• Team player; self-motivated and able to use initiative.

Migration Technician

Confidential, Philadelphia, Pennsylvania

Responsibilities:

• Collaborate with multidisciplinary management and technical teams from inception to completion of global system integration.
• Ensured the migration of new network support systems including installation, testing, integrated system backup and support.
• Provided network support for new installation and system conversion projects. Staged and setup new computers, routers, servers, telecommunication resources (i.e., data and voice circuits, switches, routers and PBX equipment) and technical equipment (i.e., computers, printers, copiers and video).
• Supported training initiatives for end-users using MS Office Products.
• Troubleshoot, diagnosed and solved technical matters related to security functions, design, testing, configuration and tested network equipment.
• Wireless integration. Installing of Cisco Light Weight Access Point for setup and path authentication data traffic voice and video

IT Network Analyst

Confidential, Philadelphia, Pennsylvania

Responsibilities:

• Provided technical support for end-users to ensure effective operation of all telecommunication and computer network systems and peripheral devices.
• Upgraded, installed, troubleshoot and configured hardware and software.
• Responsible for managing installation of Window 7, Office 2010 and upgraded the business telephonic system.
• Monitored day-to-day maintenance of business equipment and software.
• Wireless integration tunnel mech anism for data traffic and securely support voice data ap plication and video

Telecom Technician

Confidential, Newtown Square, Pennsylvania

Responsibilities:

• Successfully managed installation and implementation projects of new telephonic systems Confidential major Fortune 500 worksites
• Responsible for providing the design, installation, configuration, distribution, monitoring, and maintenance of IT and telecommunication hardware and software.
• Performed head-to-head testing with facility engineers.
• Collaborate with IT and Network teams to insure quality and timely delivery of user services. Evaluate, troubleshoot and resolve fiber optic, VoIP, PBX, IP, and Co Axe network issues for global worksites.
• Managed the construction and monitoring of worksites. Identified, diagnosed, troubleshoot and resolved complex wireless network connectivity matters.
• Handle voice mail engineering with Nortel Meridian PDX networks including move, add and change extensions.
• Coordinate with the quality assurance and IT teams on issues and outages.
• Wireless Intergration system.
• Installaltion of Cisco wireless systems throughout the complex of bldg., to monitor data traffic voice support and video in all meeting and conference rooms

Network Technician/Lead Engineer

Confidential

Responsibilities:

• Led the configuration of 120 new global systems for digital and mobile communications company.
• Managed technical support team.
• Responsible for the configuration, testing, upgrade and maintenance of Cisco routers VPN, PBX, IP Phone, Wireless Access Points, Windows Server 2000/2003 and XP activity services.
• Managed the construction of worksites and implementation of e911 systems, monitored and analyzed call-in traffic.
• Identified, diagnosed, troubleshoot and resolved complex wireless network connectivity matter related to cell sites.
• Coordinate with the quality assurance and IT teams on issues and outages.
• Ran wires and cables between internal/external components systems.
• Test circuits, upgraded equipment and components of malfunctioning wireless communications equipment, wireless Integration, used test meters, circuit diagrams, and other hand tools. Cisco lwap systems monitor data traffic securely support voice video

Network Installer

Confidential, Houston, Texas

Responsibilities:

• Provided quality technical support in the installation, testing and monitoring of wireless alarm systems, IP Phones, computer equipment, ATM machines, fiber optic wires and cable network. wireless integration

Data Repair Analyst

Confidential, Horsham, Pennsylvania

Responsibilities:

• Developed exceptional project management by improving timely delivery of network services
• Accountable for the timely resolution of all aspects of connectivity problems associated with computer and digital telephone systems, computers, dial - up, DSL services, T1, VoIP services wireless Integration
• Coordinated network repair and dispatch services, configured user equipment, and determine root-cause of technical problems associated.
• Responsible for moving, adding and changing extensions.

Field Engineer/Network Specialist

Confidential, Lansdowne, Pennsylvania

Responsibilities:

• Worked with numerous networks and IT vendors to ensure optimization in technical solutions
• Responsible for providing the design, installation, configuration, distribution, monitoring, and maintenance of IT and telecommunication hardware and software.
• Ran wires and cables between internal/external components systems. Test circuits, upgraded equipment and components of malfunctioning wireless communications equipment, used test meters, circuit diagrams, and other hand tools. Performed head-to-head testing with facility engineers. wireless integration