SUMMARY

• I have over 10 years experience in information systems.
• I’m a highly qualified tester, developer and manager, my skills include development, testing, technical support, user training and application support.
• I’m experienced in integration, functional and regression testing and have worked in both a mainframe and client/server environment.
• My experience in both testing and development has made me a valued resource in any information technology environment.

TECHNICAL SKILLS

• Confidential ’s QA Director and Test Partner
• SQL Server
• .Net Framework
• ASP.net
• SQL
• Test Partner VBA scripting
• Windows XP/2003 Server
• Office XP
• Internet Explorer 6.1/7.0
• Netscape
• Firefox

PROFESSIONAL EXPERIENCE

Confidential

QA Manager

Responsibilities:

• As a QA Manager for a leading web based learning services company my responsibilities included the following
• Managing a staff of 12 team members consisting of onshore and offshore testers
• Responsible for coordinating and conducting all functional, regression and performance testing
• Creating and executing test plans, test scripts and test strategy documentation
• Implementing QA process improvements using the Vali Test Pro methodology
• Implementing and running QA test automation for regression testing using Confidential Test Partner
• Responsible for implementing a test case management tool Confidential QA Director
• Interfacing with development, business and technical network teams
• Responsible for creating test metrics for measurability and performance improvements
• Creating and conducting presentations for customers and upper management
• Tracking resource allocation and scheduling using Microsoft Project
• Responsible for conducting formal reviews of test scripts, test plans and use cases
• Organizing and conducting QA status meetings
• Coordinating and conducting training of QA staff on QA methodologies and the system
• Responsible for interviewing and hiring of resources onshore and offshore

Environment: Confidential ’s QA Director and Test Partner, SQL Server, .Net Framework, ASP.net, SQL, Test Partner VBA scripting, Windows XP/2003 Server, Office XP, Internet Explorer 6.1/7.0, Netscape and Firefox

Confidential

Lead QA Engineer

Responsibilities:

• Testing their POS system using both automated and manual test methods
• Testing Confidential Online using manual and automated testing.
• Developing test scripts, test plans and outlining testing strategies
• Oversaw automation of POS system using Mercury Winrunner for regression testing
• Utilizing Mercury Test Director to develop manual test scripts and develop test metrics
• Responsible for a team of 8 contract testers
• Involved in hiring of contract resources.
• Coordinating tasks between project managers, business and development
• Undertaking formal and peer reviews of test scripts
• Assisting in the development of a QA certification program
• Involved in developing defined QA methodology.
• Involved in interfacing with vendors for acquisition of automated tools.
• Developed QA process for requirements and design testing.
• Overseen multiple high visibility projects, which included costing, resource allocation, developing testing strategies and finalizing budget proposals.
• Developed best practices document for Mercury Test Director.
• Conducted test case reviews.
• Interface with project managers, software development directors and business directors on a regular basis
• Conduct weekly team meetings to obtain status of projects and for general questions

Environment: Mercury Winrunner/Test Director, Lotus Notes, Fortran 77, Open VMS 8.2, Windows 2000 and TSL.

Confidential

Lead QA Engineer

Responsibilities:

• A Senior QA Engineer undertaking automation of their premier application using Rational Robot and Rational Test Manager.
• Coding in SQABasic to modify and enhance test scripts.
• Interfacing with IBM to resolve any issues with Rational Robot
• Developing automation testing strategies.
• Running automated test scripts from their premiere Web Travel tool and comparing them against production data.
• Developing test cases and testing strategies.
• Writing up defects and reviewing them
• Writing SQL to extract data and run comparisons against production.
• Developing testing processes and implementing them.
• Refining defect tracking procedures, and creating defect templates.
• Developing testing matrixes and testing metrics.
• Testing documentation and ensuring they met the standards set by the client.
• Developing project agreements
• Developing project plans
• Interfacing with developers and project managers.
• Developing dynamic spreadsheets utilizing Excel and Visual Basic for Applications.

Environment: Rational Robot, SQABasic, Windows OS, Access 2000, SQL, Mainframe AS400, Lotus Notes, Microsoft Project, Quicktest, Winrunner, Excel and Visual Basic for Applications.

Confidential

Lead QA Engineer

Responsibilities:

• A QA engineer for the testing of the interface service that was developed to link Confidential ’s premiere online trading application to e - speed’s Trade Spark (an external trading exchange); which is another trading application.
• A QA engineer for the automation of the Wholesale Propane report application. My team was tasked to automate the whole application using Winrunner.
• Coding in SQABasic to utilize the data pool to create a comparison script allowing our team to automate this process.
• Collected weekly status reports and compiled the information together into one large report to present to my manager.
• Testing the requirements.
• Developing test cases from the use cases that were given to me by the business.
• Writing detailed test plans, outlining the focus and objectives of the project.
• Outlined a detailed testing strategy for my team members guiding them to test critical areas of the application first.
• My job also included interfacing with the developers, the project manager the business team and e-speed on a regular basis.
• Held weekly meetings with the team to ensure the testing was on track, to raise any issues/concerns and to give clear guidance.

Environment: Winrunner, Test Director, Test Manager, Windows NT/2000/XP professional, Weblogic, API, Java, J2EE, SQL, Oracle, XML, UNIX and Access 2000.

Confidential

Lead QA Engineer

Responsibilities:

• Testing of various web-enabled and network applications utilizing Rational Robot.
• Responsible for a group of 5 testers.
• Creating detailed test plans for the Smart Start and ToolKit project.
• Testing of their firewalls, routers and switches.
• Set-up testing environment, which involved creating a LAN, where we had a LINUX server, a Windows 2000 advanced server and a repository server containing all the necessary files for Tool Kit to access to configure the servers.
• Develop testing strategies.
• Reported issues via RQM; a defect tracking tool.
• Hold weekly status meetings and undergo annual performance reviews of team members
• Interfacing with the developers, project managers and the business team.
• Configuring the testing database, by running SQL queries and refreshing the data.
• Developing Test Reports
• Developing a testing matrix, covering all possibly OS’s and servers that we needed to cover. Matrix also covered all the add-ons such as storage cards, controllers and extra hard drives.
• Developed quality metrics - covering the areas such as defect type, defect removal rate, percentage of requirements verified.
• Modified DOS batch files for unattended installation of operating systems on un-configured servers.
• Assisted in the software auditing of one of their E-commerce projects and produced recommendations for their testing approach.
• Involved in the critical appraisal of documentation, covering test plans, statement of works, white papers and read me files.

Environment: LINUX, Windows OS, Winrunner, Confidential Hardware, RQM, Networking, LAN, TCP/IP, Novell, Confidential Smart Start Scripting Toolkit, WinDiff.

Confidential

Consultant

Responsibilities:

• Appointed as the team lead for a major inventory and assessment project.
• Undertook web testing utilizing SQA Rational Robot.
• Manually tested functionality of web pages.
• Unit tested interfaces for the Y2K compliance.
• Assisted in the resolution of technical problems related to testing by setting up the test environment, setting up files, forward date testing, and performing file compares.
• Trained end-users and consultants to effectively use testing tools.
• Modified JCL and procedures for batch programs used in date forwarding testing.
• Wrote test plans that were utilized for major projects
• Developed batch test cases that were utilized for cross-checking when running jobs.
• Developed spreadsheets and related macros for team members to consolidate information related to the project.
• Developed database to inventory programs that were identified during assessment.
• Analyzed and inventoried components of assigned applications.
• Prepared test plans and test cases using VALI/TEST Pro and TEST/CYCLE.
• Coordinated baseline, regression, and forward-date test runs with programmer analysts.
• Instrumented COBOL programs using the McCabe Visual 2000 tool to provide code coverage information.
• Conducted baseline, regression, and forward-date testing of online functions within Confidential ’s Hiperstation.
• Tracked application failures from detection to correction.
• Prepared testing documentation for client and internal audit review.

Environment: IBM Mainframe, OS/390, COBOL, JCL, SYNCSORT, TSO, IBM Utilities, IMS, DB2, McCabe Visual 2000, Hiperstation, Rational Robot,VALI/TEST Pro, TEST/CYCLE, SQA and File-Aid.

Confidential

Consultant

Responsibilities:

• Obtained user requirements for an application search program.
• Developed functional specifications for the program.
• Coded the application.
• Developed technical documentation for application search program.
• Enhanced COBOL programs to make them Y2K compliant.
• Provided user support for Y2K testing tools.
• Repaired and upgraded applications written in JCL.Developed test plans and test cases.
• Developed a database that allowed users to input and view all hardware and software asset information.
• Obtained user requirements and developed a functional specification of the database.
• Developed the GUI and wrote the code for the database.
• Designed test plans and created test data.
• Composed all user and technical documentation for the database.
• Administered user training of the database.
• Enhanced an existing database that allowed users to input information regarding comprehensive company training.
• Communicated with database developers and end-users.
• Incorporated enhancements and wrote the GUI code.
• Composed user and technical documentation.
• Developed test cases.
• Provided user training