QA Director Resume

SUMMARY

Analytical, highly adaptable professional wif extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency.
Full system development lifecycle experience including analyzing requirements, designing, developing and implementing test plans, test cases, and test processes promoting quick corrective actions, resulting in significant cost savings and fault - free audits.
Strong knowledge and experience in mainframes, GUI, client server, web and windows based applications.
Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations. Experience leading geographically dispersed diverse teams.
Established software QA methodology based on IEEE standards at Confidential .
Integrated Agile and Scrum methodologies into software testing processes at Confidential .
Deployed new test design specifications for all new features to ensure adherence to service levels at Confidential .
Created testing best practices and templates to reduce testing times and increase reutilization of existing artifacts at Confidential .
Managed combined on- and off-shore testing teams across numerous projects at Delta, Confidential and Confidential .
US Confidential Veteran

TECHNICAL SKILLS

Testing Tools: HP ALM, TFS/MTM, Quick Test Pro, SQL Navigator, Clear Quest

Operating Systems: Windows, Unix, Linux, Mac OS, Mainframe

Methodologies: Agile, Scrum, Water Fall, IEEE Standards

Databases: SQL Server, Oracle, DB2

Others: MS Office, XML, SOA, MQ Series

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

QA Director

Responsibilities:

Defined processes and authored documents that govern teh metrics, defect management process, master test planning and QA reporting process.
Created a metrics dashboard for teh CIO providing management information system report on teh timelines, deliverables and quality of teh projects.
Initiated teh use of HP tools such as ALM 11.0 and QTP and managed teh contracts and funding for teh licensing.
Successfully achieved “0” zero audit findings during teh entire tenure including bank and government agency audit (FNMA and CFBP).
Initiated teh implementation of Team Foundation Server (TFS) and migration of teh test artifacts from HP ALM to TFS/MTM.
Developed training material and trained resources on teh web version of Team Foundation Server, TWA.
Trained 14 business analysts on testing process, methodologies, principles, tools and techniques and repositioned them in teh QA team.
Validated, implemented and led teh QA efforts for migrating Loans from iSeries to new backend platform (MSP).
Successfully negotiated wif TCS (Tata Consulting Services) and on boarded 15 offshore resources for teh Servicing arm and 13 for teh Originations arm.
Saved over $1.5 million for teh organization in teh first year by implementing an OASIS (Onshore Alternative to Smart Insourcing Solutions) program, by leveraging low cost colege students.

Confidential, Eagan, MN

QA Lead

Responsibilities:

Managed geographically dispersed multiple test analysts and vendors located in Minneapolis, Atlanta, London and Hong Kong.
Monitored teh functional, integration, user acceptance, and production verification testing ensuring teh final product met teh business requirements.
Planned and created requirement based test cases, using XML to test back office systems, submitting test XML through MQ series queues and verifying return XML out of back office systems. Supported integration testing for teh end-to-end testing of teh new system.

Confidential

QA Lead

Responsibilities:

Streamlined test case development using automation testing tools such as Quality Center (QC) and Quick Test Pro (QTP).
Created QA training material and trained new hires and offshore vendors on QA best practices, processes and procedures.
Designed and developed QA methodology implementing QA best practices throughout teh department.
Managed and monitored offshore QA teams of 15 testers in India and Ukraine ensuring teh deliverables are as per schedule. Coordinated, maintained and grew relationships wif three offshore testing vendors in India and Ukraine.
Stabilized enterprise wide testing environment by developing and implementing software configuration management (SCM) process to manage environments, code and data requests.
Managed test environment by creating change control process and managed code migrations and project schedules.