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Senior Quality Analyst Resume

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SUMMARY

  • Experienced software tester with ability to learn quickly. Extensive background in software knowledge and testing software. Have worked in many various environments of agile and waterfall as well as many different types of platforms like mobile, servers and desktops. My goal is to find a job that will continue to help develop my skills as a quality analyst and progress my career at the same time.

PROFESSIONAL EXPERIENCE

Senior Quality Analyst

Confidential

Responsibilities:

  • Report and track defects.
  • Create testplans and testcases for testing projects.
  • Validate website additions and payment pages.
  • Validate website loan offer widgets for multiple platforms.
  • SubscriberMail system for emails promotions.
  • Provide feedback to all parties involved with projects.
  • Be sole QA representative for projects.
  • Worked with custom automation tool with Selenium engine.
  • Validate ADA Compliance of webpages.
  • Mobile application testing.
  • Internal application testing.
  • Create documentation for testing.

Software Quality Analyst

Confidential | San Antonio, TX

Responsibilities:

  • Setup labs for testing fixes/changes to POS and BOS systems.
  • Provide feedback on specifications to all parties involved.
  • Create testcases from requirements.
  • Provide feedback to all parties involved with projects.
  • Report and track defects.
  • Providing updates to documentation.
  • Educate QA team on new technologies.
  • Assist other QA teams with their projects.
  • Worked with eggPlant to create automation scripts.
  • Research technologies to address testing needs.
  • Used automation tools for testing POS.

Software Quality Analyst

Confidential

Responsibilities:

  • Configuration of test systems. Installation of Operating systems and hardware components. Networking the systems together or into existing networks.
  • Review specifications for projects and providing Product Manager feedback.
  • Lead meetings for test plans and updates on projects with all parties.
  • Create testplans and testcases for testing projects.
  • Lead team through test plan.
  • Provide feedback to all parties involved with projects.
  • Report and track defects.
  • Coordinate parties involved in resolving bugs.
  • Release metrics for projects.
  • Providing updates to documentation.
  • Provide technical support with updates on existing and new technologies.
  • Assisted technical support with customer issues.
  • Educate QA team on new technologies.
  • Assist other QA teams with their projects.
  • Completed patch projects for different programs.
  • Assisted with research projects for automation.
  • Used automation tools for testing.
  • Metrics for comparing software performance.
  • Worked with virtual systems to setup environments for testing.

Lead Technical Support

Confidential | San Antonio, TX

Responsibilities:

  • Answer incoming calls from customers.
  • Provided 24hr support.
  • Input necessary notes into customer's accounts or ticket system.
  • Answer incoming e - mails from customers for all products.
  • Troubleshoot customer issues and assist with finding solutions.
  • Provide education on new technologies to other technical representatives.
  • Assisted with escalation calls.
  • Mediate between customers and engineering when troubleshooting issues.
  • Submit bugs to engineering.
  • Kept track of issues and assisted with planning patches with fixes for customers.
  • Provided reports to management on top issues.
  • Remote into customer systems to troubleshoot issues (Bomgar).
  • Setup test environments to verify customer issues.
  • Provide assistance with sales department.
  • Created documentation.
  • Maintained forum for customer support and technical support webpage.
  • Support for Mac and PC based systems.

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