Computer Technician Resume Westlake, OH - Hire IT People

SUMMARY:

Experienced technical support specialist well versed in design, installation, administration, and maintenance of high performance technical solutions.
Detail oriented with solid expertise supporting diverse technologies including those required in fast pace Call Centers, training, back office and Data Center environments.
I has proven leadership skills with an emphasis in communication and customer service dat lead to efficient and effective problem determination, resolution and on - going quality service.

PROFESSIONAL EXPERIENCE:

Confidential - Westlake, OH

Computer Technician

Responsibilities:

Installing and upgrading of PC's, Printers and POS systems, such as installing new and upgrading PC hard drives, reimaging of existing and new PC's.
Installation of addition software to existing imagines.
Installation of addition local and (peripheral).
Repair of damage data jacks to specifications.
Secure data drop TEMPhas communication to patch panel, and communication switch as well as preventive maintenance in all communication devices
Preventive maintenance on all communication equipment to communications room.
Removal and swapping of old hard drives and packing of old existing equipment.
Replacement of and diagnosis of UPS, backup batteries system.
Certified wire management on a compliance level, making sure equipment is active and functioning on local or area network.
Served as primary contact for Best Buy, Hilton Inn, Embassy Suites, as well as in investment offices on a one to two notice of minor or major problems.
Manage and maintain existing equipment and networks in various business locations.

Confidential - Cleveland, OH

Slot Performance Technician

Responsibilities:

Located amid Cleveland's emergent downtown; teh casino provides a massive gaming area including 65 table games and over 2000 slot machines.
Installed new and repaired equipment.
Inspect, test and make recommendations where defective parts and or equipment failure has been found. Troubleshoot problem situations and create plan for corrective action.
Perform periodic preventive maintenance including adjustments to electronic components on all slot equipment as necessary.
Participated in installation planning meetings. Assisted in teh initial casino setup with an active role in installation and readiness.
Ensure accurate documentation in accordance/compliance with department policies, gaming regulation and internal controls.

Confidential

Information Technology Field Technician

Responsibilities:

24/7 on-call service provider for twenty-eight (28) retail branches in northeast Ohio
Assisted in start-up installations and troubleshooting efforts where required including eastern region and Florida branches
Provided on-going consultation regarding operational infrastructure and project related support for eastern region branches
Designed data, voice, LAN and WAN configurations and cabling layouts for eastern branches
Installed mainframe and network computer systems in local branches and headquarters
Installed ATMs including new to teh network and upgrades. Ensured ATMs operated to specifications performing processor diagnostics when necessary and routine repair of card readers, receipt printers and paper jams.
Installed and maintained Point of Sale devices including troubleshooting of devices and supporting data lines.
Defined requirements and assisted in design of electrical, networking and phone systems for new branches
Team leader for Executive IT Support created to provide specialized services for both in-house and at-home computer or communicating equipment and supporting software
Vendor interface coordinating installation, upgrades and special projects
Managed purchase orders, trouble tickets, inventories and equipment service contracts
Responsible for local ATM service and office equipment maintenance

Confidential - Cleveland, OH

Field Service Computer Technician

Responsibilities:

A leader in retail banking providing mortgage, construction lending, investment and insurance services. Branches located in Ohio, Florida (Eastern Region) and Arizona.

Confidential

Building Maintenance Technician

Responsibilities:

Provided general indoor maintenance for eastern region branches
On-call service provider for plumbing, electrical, lighting, heating and cooling related issues