SUMMARY

• The past 2 years I have worked as a Software Tester. During that time I performed Conversion Testing, Functional Testing and User Acceptance Testing.
• The ability to communicating technical information to non - technical team members is also and skillset that I have developed over the past couple of years.
• Prior to that I worked as an IT Consultant in the area of networking and desktop support.Knowledge, Skills and Abilities
• Agile and Waterfall methodologies Manual Testing Requirements management
• Ability to communicate ideas in both technical and user-friendly language
• Excellent written and oral communication skills.
• Extract and analyze data using SQL
• Organizational skills to manage a wide array of testing information
• Proven experience in execution of software testing solutions.
• Strong knowledge of system testing and software quality control best practices and methodologies
• Ability to acquire Application/business domain knowledge with very little assistance
• Substantial exposure to project-based work structures
• Ability to understand organization’s goals and objectives
• Excellent listening and interpersonal skills.
• Proven analytical and creative problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Detail-oriented individual who can be relied on to produce accurate deliverables

TECHNICAL SKILLS

Operating Systems: Microsoft Windows, Mac OS, Linux, Unix-Solaris. Apple IOS, Android OS

Languages: Java and SQL

Databases: Oracle, MySQL, SQL server

Test Applications: HP Applications Lifecycle Management11.0, Bugzilla 3.6.2, Jira, Mantis, Excel (V-Lookups, Pivot tables)

Network Protocols: SMTP, POP3, FTP, SSH, HTTP/HTTPS, SSL

Documentation: Use Cases, Master Test Plan (MTP), Test Strategy, Test CasesBusiness ModelingUse Case Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams, Collaboration Diagrams, Interaction Diagrams

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst/Simulation Developer

Responsibilities:

• Played a key role in the successful deployment of the software and training simulations for the Enable project.
• Used HP Quality Center and HP Sprinter to execute manual testing across multiple applications utilizing test plans and test scripts exported to HP Quality Center.
• Logged defects into HP Quality Center
• Key participant in keeping project within scope
• Used Microsoft Outlook to coordinate meetings with upper level management to ensure that development and testing requirements are being executed efficiently and thatproject goals are being met consistently stayingon track for the roll out dates.
• Working directly with Developers and Subject Matter Experts (SME’s) to develop simulations for training manuals used in the deployment of a major Companywide Work Asset Management Systemconsisting of various Applications.
• Used SQL (Structured Query Language) to gather data for simulations
• Recording, designing and formattingeffective training materials and Simulations utilizing the Articulate Storyline Tool.
• Developed test scripts and how to scripts
• Logged defects

Confidential

Mobile/Web Test Analyst

Responsibilities:

• Oversaw and helped co-lead on 3 projects from a QA perspective (Corporate Whitelabel, Usher’s New Look, and App store/Google Play store app)
• Created test cases and test scripts for both mobile app and web versions of the projects in the staging process.
• Executed script testing for both iOS (8.0, 9.0) and Android (4.0, 4.4, 5.1, and 6.0) devices along with the web and admin portal.
• Regression tested changes made to the production version of the uBack app on multiple device.
• Created, maintained, and updated daily tracker spreadsheet that consisted of iOS/Android user stories along with regression testing for production changes.
• Periodically led daily standup meetings that consisted of developers, product managers, and higher-level key people of the uBack company.
• Work in the Agile/Scrum development process and log/track defects in JIRA application.
• Identify and record document thoroughly and track bugs in JIRA.
• Review requirements specifications and technical design documents to provide timely and meaningful feedback.
• Estimate, prioritize, plan, and coordinate testing activities for the scope of multiple projects.
• Executed test against the admin portal to insure that data transferred correctly to the web browser and mobile app.
• Thinking abstract and outside of the box to ensure not conforming to the norm and thinking of every possible way a user may navigate an application.
• Clear communicator (written and verbal) - to ensure ability to write test plans and test cases. Ensured proper communication of bugs to developers and other stakeholders.
• Manually comparing data from one database to the new application’s (Epic) database.
• Used SQL queries to verify accurate transfer of records.
• Checked for duplicate records.
• Created defect logs using Excel for traceability and defect documenting and tracking.
• Performed root cause analysis to investigate and assist with issues preventing workflow.
• Reviewing entry and exit criteria to determine if enough testing had been done.
• Collaborated with stakeholders and project managers to get a clear understanding of requirements.

Confidential

Lead Mobile Test Analyst

Responsibilities:

• Created work breakdown structures and level of effort estimates (LOE).
• Testing websites and applications on a wide range of mobile devices.
• Developed and Implemented Test suites, which include features like Data Driven, Database Checks, Batch, and Functions.
• Created test plans, decided testing strategies.
• Created test cases for - unit level, functional and integration testing.
• Effective defect tracking and reporting using MantisBT to improve communications and reduce delay.
• Logging Variances / Defects
• Logging Change Control Requests
• Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
• Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.
• Provided end to end quality assurance throughout the Software Development Life Cycle (SDLC).
• Instrumental in preparing the Requirements Tractability Matrix (RTM)
• Managing software defects
• Enforcing entry and exit criteria

Confidential

IT Helpdesk

Responsibilities:

• Provided internal phone, email and chat support for Windows, Mac OS and the iPhone IOS.
• Hardware troubleshooting for internal computers.
• Performed software reimaging and updates.
• Used Active Directory to add/remove employees, lock/unlock employees, grant permissions and reset passwords.
• Used join.me to remote into employee computers to resolve connectivity issues with Citrix.
• Computer and laptop repair.
• WI-FI signal troubleshooting using tools like “Cain and Abel” and “Wireshark”.
• Extending weak WI-FI signals using repeaters and converting old routers into repeaters.
• Setting up home media server to wirelessly stream video and audio using Plex Media Server.
• Phone, email, remote technical support.
• Virus and spyware removal including reimaging computers.