SUMMARY:

• Conducted technical analysis of product implementations, modifications and enhancements to product in accordance with specific TISCOM specifications and implementations.
• Troubleshoots technical problems, to include Hardware and software as well as issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution (Project Management/System Life cycle.
• Assesses product needs in accordance with customer specifications.
• Provide technical training and product briefing with customers, vendors and company representatives. Independently determines and develops approach to solutions.
• Represents the organization in providing solutions to difficult technical issues associated with specific projects.
• Provides technical solutions to a wide range of difficult problems.
• Work network and connectivity issues, understand the applications interface with other C2 systems, understand the applications directory system, and file transfer and data storage methodology.
• IT technical support service to over 250 global users, consisting of military servicemen, civilians, and Confidential Contractors on multiple automation systems.
• Managed and performed custom design, management, fielding, and implementation of WAN and LAN off - the-shelf software applications for servers and workstations.
• Supports multiple logistics and transportations units throughout the military with managing their equipment and supplies through multiple automated systems, which allowed them to increase the overall productivity and efficiency of their missions while also supporting military units with seeing their Level 6 ITV data (TMR, Convoy Transponders, RFTags) within Confidential as it interfaces with Confidential .
• Creates and Distributes the Daily and Weekly activity reports for Field Support Representatives throughout Southwest Asia in support of Confidential along with its data feeds and processes, while maintaining visibility of all open user queries, outstanding issues, and requests for support pertaining to the Remedy (IRM) system.

SKILLS:

Microsoft Office

Adobe Acrobat

Norton Ghost

Visio

Remedy

Microsoft SharePoint

MAC OS (Version 8 and below)

Wireless

Microsoft Windows Vista

Microsoft Windows 2008 Server

Microsoft Windows 7

Macromedia (Adobe) DreamWeaver

Microsoft Windows XP

DELL Poweredge

VPN

Firewall

Ethernet

Microsoft Access 2003

Microsoft Windows 2003 Server

Microsoft Windows 2000 Server

Microsoft Windows 2000 Client

Microsoft Access 2000

Microsoft Windows 95 Client

Microsoft Windows 98 Client

Adobe Photoshop

Microsoft Windows NT Client

Microsoft Windows NT Server

Microsoft Exchange (Version 5.5 and below)

Microsoft Access (Version 97 and below)

Microsoft Windows 95

Norton Utilities

WordPerfect

MacIntosh Quadra

Macintosh SE

TCP/IP

Apple OS

Apple AppleTalk

Microsoft DOS

COBOL

RPG

WORK EXPERIENCE:

Confidential

Test Engineer

Responsibilities:

• Experience in defining, documenting, analyzing, performing and interpreting developmental tests for new and / or modified products or product components. Investigates and resolves operational problems in conjunction with other engineering and technical personnel.
• Provides the technical support and advice to other engineering groups.
• Devises and applies testing procedures for parts or sub-assemblies received from outside vendors.
• Participates in the development, maintenance and refinement of internal quality control and reliability programs.
• Perform various levels of software integration testing and verification leading to the successful software release.
• Responsibilities include development and execution of an integration & test plan, informal test procedures, scenario development coordination, and system problem report documentation and resolution.
• Use Tactical Internet and War Fighting Information Networks BFT1/BFT2 SINCGARS, EPLRS, L-Band, SIPR, NIPR.
• Analyze potential system configuration, integration, and performance issues; or solve other problems with theoverall engineering of the system.
• Interacts with system users to translate their requirements into systems, hardware, and software requirements and design.
• Assist in patching system platforms, and system test network operating center.

Confidential

Test Engineer

Responsibilities:

• Perform various levels of software integration testing and verification leading to the successful software release.
• Responsibilities include development and execution of an integration & test plan, informal test procedures, scenario development coordination, and system problem report documentation and resolution.
• Use Tactical Internet and War Fighting Information Networks BFT1/BFT2 SINCGARS, EPLRS, L-Band, SIPR, NIPR. Analyze potential system configuration, integration, and performance issues; or solve other problems with theoverall engineering of the system.
• Interacts with system users to translate their requirements into systems, hardware, and software requirements and design.
• Assist in patching system platforms, and system test network operating center.
• Help developing test approaches and scenarios for testing the system.

Confidential

Software Test Engineer

Responsibilities:

• In support of Confidential PPSS Services, defines, documents, analyzes, performs, and interprets developmental tests for new and/or modified products or product components.
• Investigates and resolves reported Confidential operational problems in conjunction with other engineering and technical personnel.
• Provides technical support and advice to other engineering groups, including the Confidential PPSS development staff and Customer Support Center.
• Guides and directs lower level personnel on the set-up and performance of Confidential tests.
• Devises and applies testing procedures for Confidential and for the external data feeds utilized by BCS3.
• Participates in the development, maintenance and refinement of internal quality control and reliability programs related to Confidential PPSS support.

Confidential

Field Support Engineer/Help Desk

Responsibilities:

• Work network and connectivity issues, understand the applications interface with other C2 systems, understand the applications directory system, and file transfer and data storage methodology.
• Presently provides rapid and responsive IT technical support service to over 250 global users, consisting of military servicemen, civilians, and Confidential Contractors on multiple automation systems.
• Monitors 35+ Windows Server 2003 Servers on unclassified and classified production servers which are mission critical to commanders on the battle field and key personnel within tactical operation centers.
• Supports multiple logistics and transportations units throughout the military with managing their equipment and supplies through multiple automated systems, which allowed them to increase the overall productivity and efficiency of their missions while also supporting military units with seeing their Level 6 ITV data (TMR, Convoy Transponders, RFTags) within Confidential as it interfaces with Confidential .
• Creates and Distributes the Daily and Weekly activity reports for Field Support Representatives throughout Southwest Asia in support of Confidential along with its data feeds and processes, while maintaining visibility of all open user queries, outstanding issues, and requests for support pertaining to the Remedy (IRM) system.
• Analyze problems, software analysis, computer modeling, simulation, design, and process analysis.
• Respond to trouble - tickets, problem diagnosis, user assistance, user and maintenance documentation.
• Troubleshoot problems with set-up or use of systems. Familiarity with networking and firewall issues.
• Perform SARSS for building 507 as well as other warehouse duties to include receiving and shipment and storage of equipment into SARSS

Confidential

IT Specialist

Responsibilities:

• Served as an IT Specialist and as the Information Management Officer for the Deputy Chief of Staff for Information Management (DCSIM) of the U.S. Army Warrior Transition Command, Medical Command.

Confidential

IT Specialist

Responsibilities:

• Provide technical assistance to customers to resolve issues related to software(Windows XP and other related software associated with Confidential ) and hardware (Computers, Laptops, printers, scanners)and software.
• Served as the key advisor and support specialist in the Recruiting Brigade Information Management organization providing guidance, technical support and training in all areas of automation and telecommunications to the Brigade Headquarters.

Confidential

Field Engineer, Senior

Responsibilities:

• Conducted technical analysis of product implementations, modifications and enhancements to product in accordance with specific TISCOM specifications and implementations.
• Troubleshoots technical problems, to include Hardware and software as well as issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution (Project Management/System Life cycle.
• Assesses product needs in accordance with customer specifications.
• Provide technical training and product briefing with customers, vendors and company representatives.
• Acts as local on-site representative to customer's organization. Independently determines and develops approach to solutions.
• Contributes to the completion of specific programs and projects.
• Complete understanding and wide application of technical principles, theories and concepts, in the field. Frequent inter-organizational and outside customer contacts.
• Represents the organization in providing solutions to difficult technical issues associated with specific projects.
• Provides technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, and practicable, and consistent within TISCOM objectives.

Confidential

Information Assurance Support

Responsibilities:

• Office of the Assistant Chief of Staff for Installation Management.
• Assist system owners throughout OACSIM with Federal Information Security Management Act (FISMA) requirements.

Confidential

IT Specialist

Responsibilities:

• Served as an Information Management Office (IMO) in the 310th. Managed and performed custom design, management, fielding, and implementation of WAN and LAN off-the-shelf software applications for servers and workstations.

Confidential

IT Specialist/Information Assurance Manager

Responsibilities:

• Served as the 20th Support Command’certified Information Assurance Manager (IAM).
• Developed the Information Assurance program using the U.S. Army regulations.

Confidential

Senior Network Manager

Responsibilities:

• Administered, configured, and managed NT4, Exchange 5.5 and W2K based servers, Primary Domain Controllers, Remote Access Servers, File Servers and W2K/XP workstations for both the Guardian Brigade and the SBCCOM.