SUMMARY:

Motivated, intuitive thinking, Senior Manual QA Analyst, with Over 15 years of diverse experience in Information Technology, specializing in Business Analysis, Quality Assurance and Software Testing. Self - starter with good communication, team work, and interpersonal skills. Work with User Groups as directed and support User Acceptance Testing as need.

CORE COMPETENCIES:

• Clear and concise test cases and script creation
• Requirement & Use Case analysis
• Methodical and problem-solver
• Analytical capabilities
• Creative problem solver
• Excellent analytical & problem solving
• Strong documentation and writing skills
• MS Windows proficient
• Self-motivated learner
• Strong work ethics

TECHNOLOGIES/SKILL SUMMARY/KNOWLEDGE:

Documentation/Analysis: Analyze requirements for test case and test script development; maintain Requirements Traceability Matrix document; manage defects from creation to closure; and provide internal updates to co-workers, Team Lead and Management within the IT Department.

Delivery & Testing Tools: MS Office - Microsoft Word, MS Office - Microsoft Excel- Basic, Communications skills (Written and Oral), MS PowerPoint, Point-of-Sale (POS), CMS Tool, MS Office - Microsoft Project, Microsoft Outlook, Mercury Test Director, HP ALM Quality Center, SQL, Clearquest, JIRA, Bugzilla, Clarity, PVCS Tracker, SharePoint, Skype, SnagIt

Testing Processes: Test Planning, Test Cases Design, Test Data Setup, Defect Management, Test log, Test results, Test Summary, Requirements Traceability Matrix and Test Metrics

Testing Strategies: Functional testing, Integration testing, test planning and execution, technical testing, ETL data mapping, compiling test scripts, coordinating UAT, defining test data requirements, defect management, test execution, control and reporting. Basic knowledge of JavaScript, SQL & other databases, .Net, HTML, XML

Platforms: UNIX, Desktop, Client - Server, Mainframe, Citrix, NetX360, .Net, HTML, XML, Java, Desktop, POS, IVR, Ecommerce, Mobile Applications and Web platforms.

IT Delivery/Methodologies: Software Development Lifecycle (SDLC), Waterfall, Agile, Offshore Delivery.

Sector Specific: Property and Casualty Insurance, (Banking) Treasury & Wealth Management, Telecommunications, Financial & Retirement Services, E-learning and Restaurant software domains.

CAREER SUMMARY:

Confidential

QA Analyst

Responsibilities:

• Create, maintain and manage test plans for various lines of business: BOP, Homeowners, Automobile, Workers Compensation
• Perform quality testing for the Confidential Stingray software suite.
• Analyze and troubleshoot work items (WIP’s) test script issues and test results
• Analyze business requirements, functional specifications and collaborate with business analysts and developers
• Assist in functional testing and/or user acceptance testing as needed
• Produce testing reports
• Support clients on-site during implementation phases (UAT) as required

Confidential, Orlando, FL

Quality POS Assurance Analyst

Responsibilities:

• Responsible for demonstrating end-to-end testing of Disney suite of products with focus on Kiosk, POS (Ordering & Payments, Menu) and ticketing applications
• Ensured ticketing and online sales projects included functional and regression testing for new projects and change requests.
• Reviewed/created test case design related to promo’s and non-promo items
• Validated patches and OS upgrades where we deal with multiple file systems
• Tested on hand held, chip-enabled and table-top devices
• Assisted in providing test data for FIT Financial Integration Testing

Confidential, Orlando, FL

QA Analyst

Technology: ODOM, HP ALM, TSYS (GREEN SCREEN), SQL

Responsibilities:

• Effectively support Chase’s Collections Department Rule Engine (ODM) product and business rule development
• Create scenarios and execute test scripts from requirements that validated the assignment of a customer existing website experience due to late payments.
• Manipulated test data via mainframe and thereafter ensure processes and updates have occurred
• Managed all reporting for defects assigned, re-tested, deferred, closed and duplicated

Confidential, Orlando, Florida

QA Analyst

Technology: DASH, I-Kitchen

Responsibilities:

• Primarily focused on the quality of Confidential ’s PC-based POS e-commerce (DASH) application and supported other cross concept applications and integration components.
• Created and executed regression test cases; provided test documentation support for Point of Sale, Inventory Management, Table Management and Kitchen Display systems to satisfy business needs and requirements.
• Provided weekly test status to project team members and management.
• Created and executed ACI test scenarios for testing credit card and gift card payments.

Confidential, Maitland, FL

Sr. QA Analyst

Technology: ACBS, Miser, Synergy Reports, Remote Desktop, NetX360

Responsibilities:

• Successfully led a team of junior testers with testing Barclay’s Client and Account Services module migration from Legacy to Confidential ’s NetX360 platform
• Maintained continuous communication with development team and end users and project management regarding test status
• Prepared and Presenteddaily and weeklyQADefectandStatus Reportsto stakeholders.
• Worked with UAT and Stakeholders to execute UAT scripts, obtain Test Signoffs to deliver an error-free product. Perform ETL testing to include extracting data from Source Tables, validation of data, checking transformational and mapping rules, transforming data into standard format, validating correct processing of ET, loading required data, and transforming data as per the required specifications

Confidential, Orlando, FL

UAT Test Analyst

Responsibilities:

• Collaborated with development and UAT members in an effort to provide the best user experience with all new functionality or enhancements for AT&T’s website and mobile devices
• Executed assigned test cases and provided status to QA Lead and/or QA Manager.
• Identified, documented and communicated to QA Lead and/or Management defects found in the applications
• Worked with Stakeholders and Off Site Development Team to communicate or resolve defects prior to deployment.

Confidential, Maitland, FL

QA Analyst

Responsibilities:

• Systematically tested the functionality, usability and performance of Confidential ’s ecommerce website
• Validated Shopping Cart calculations, Vendor couponing, Vendor Promotions and Product Maintenance
• Performed Functional, GUI, Regression, System Integration, User acceptance and Content testing Developed test cases and scripts from Business Requirement Documents

QA Analyst

Confidential

Technology: BITSY

Responsibilities:

• Effectively supported development Team’s efforts by testing the development of an in-house billing ASP.net software application
• Effectively reviewed and deciphered business requirements with assigned Business Analyst to create GUI, functional and regression test cases, test data and scripts
• Modify existing SQL scripts to access test data

QA Analyst

Confidential

Technology: Blackboard

Responsibilities:

• Effectively supported internal QA, Development and Business owners with implementation of Blackboard, a Learning Management application.
• Designed, developed, executed, and reported tests results to QA Lead
• Communicated progress and escalate issues to management in a timely manner.

Confidential

QA Analyst

Responsibilities:

• Supported QA Team with the automation of the entire AP workflow process i.e. from invoice receipt through payment for Confidential internal application.
• Executed integration, system / regression test cases.
• Supported Project team and QA Team with the creation and modification of existing test documentation including enhancements to Avaya-One software.
• Validated speech recognition and keypad input with focus on Agent’s call management workflow and call replications.

Confidential

Business Systems Engineer

Responsibilities:

• Supported Confidential ’s Implementation Team’s with testing and configuring their in-house Retirement Benefits Plan Administration software, (MRS) and McCamish.

Confidential

QA Analyst

Responsibilities:

• Provided Quality Assurance to ATIDS XE and ADE projects in conjunction with other QA team members.
• Analyzed business and technical documents against implemented mainframe and .Net changes and upgrades.