PROFILE:

• As a software QA professional, I have a strong ability for quickly grasping the big picture when it comes to leading a project.
• With over 20 years of experience within IT, Quality Assurance and Customer Support I have participated directly in all aspects of the Software Development Life Cycle including both Waterfall and Agile frameworks.
• I am very capable of generating complete test plans and test cases.
• My daily activities frequently require communications with project and business management to ensure proper test coverage, test effectiveness, and testing productivity is being followed.
• Above all I take great pride in my ability to work closely with all teams involved to help deliver a high - quality solution that exceeds expectations.
• 10+ Years - Experience with Quality Assurance
• 5+ Years - QA Lead and Senior Experience
• 5+ Years - Web / Mobile Based Testing
• 10+ Years - Experience with Waterfall and Agile Processes
• 10+ Years - Manual UX/UI Testing
• 3 Years - Internal Trainer
• 10+ Years - Software Development Life Cycle
• 10 Years - Experience with Customer Support
• 15 Years - Working with UNIX OS
• Web Services and Client/Server Experience
• 4 Years - Automated Testing
• Website QA/UAT testing and optimization (adaptive and responsive)
• Heavy User Interface, New Functionality and Defect Testing
• General Data Base Knowledge - Oracle SQL Developer Tool
• Knowledge of UNIX platforms including: HP, IBM, SUN, SCO
• Unix Shell Scripting
• Automaton Programming including WinRunner/Test Director, Rational Robot, QTP
• Internal Trainer
• QC for Hospital equipment including: PDI, LG, Samsung (HBrowser) also including LG and Enseo Set Top Boxes

EXPERIENCE:

QA / Validation Specialist

Confidential, Durham, NC

Responsibilities:

• Work with other team members to write, execute and document the results of validation testing that is completed for any application (e.g. system or app) that is managed by NCT
• Communicate issues identified during testing to the appropriate Technology Development department staff to resolve the issue.
• Assist with identifying the requirements for new or existing NCT applications and convey the information gathered to the Technology Project Lead and all applicable Directors in the Technology Development Department.
• Participate in the presentation of NCT proprietary tools at industry conferences and booths as necessary
• Assists with the review and correction of data captured by NCT applications managed by NCT as needed
• Works closely with the Science team to provide feedback regarding the functionality of new and existing NCT applications

QA / UAT Analyst

Confidential, Raleigh, NC

Responsibilities:

• I am responsible for QA and UAT testing of our client (insurance based) websites as they become available.
• This includes website Functionality, Usability, Compatibility, Performance, Responsiveness and other optimization aspects.
• Adaptive to Responsive website replacements.
• This includes PC, Tablet and Mobile Devices
• PC and Mac based browsers:
• Chrome, Explorer, Firefox and Safari iOS and Android OS configurations
• Google Developer Tools
• Web-based optimization tools (waterfall, image optimization, etc.)
• Jira/Confluence - Bug tracking
• Hipchat - Text based communication messenger
• InVision app - Mockup Screen Creation
• Boberdoo - Web Data Collection
• Office386 - Office Suite
• Trello - Task organizer
• Du Recorder - video mobile screen capture

Senior QA Engineer

Confidential, Raleigh, NC

Responsibilities:

• Hospital Televisions: PDI, LG, Samsung (HBrowser) including LG and Enseo Set Top Boxes
• Tigr7 Software Application o Television Integration (Set Top Box, Confidential, Pillow Speakers) Enseo, Amino, PDI configurations o Entertainment, Education and Nurse Workflow software applications o Phone integration
• In Development - Tigr8: Testing Docker / Container architecture software
• Hardware Quality Control when needed.
• Responsible for daily QA tasks and communications within all department groups for any projects or situations that may arise
• Documentation Creation for existing process, products and informational needs
• WinServer 2008
• Test Link (test cases)
• Bugzilla (test reporting - engineering)
• Jira (Bug Tracking)
• Confluence (Project communication)
• Hip Chat
• Hospital grade television validation under specific testing requirements o With and without Tigr Application o With and without Set Top Box

Senior QA Engineer

Confidential, Raleigh, NC

Responsibilities:

• All major computer browsers (Windows, Chrome, Firefox, Safari)
• All major tablets and operating systems
• All major mobile phone and operating systems
• Rejoining Confidential to help establish their QA department
• Services environment - Web / Mobile Based Testing
• PC/Mac - Multiple Browser Types, Operating Systems
• Android and iOS Tablets and Mobile Phones
• Oracle Virtual Box - Instance Testing Tool
• Litmus Email Testing Tool
• Jira Tracking Tool
• Smartsheet - Website Issue and Tracking Tool

QA Engineer

Confidential, Durham, NC

Responsibilities:

• Enterprise web based application and functional tool sets
• Most Recent Project: PDT (Personal Development Tool, Web Based)
• PC (IE, Chrome, Firefox), Mac (Safari, Chrome)
• Android, iOS Tablets and Smartphones
• Jira Tracking Tool Daily User Applications:
• Quality Center 10 and Foot Prints for issue tracking
• Code Migration including. TortoiseSVN/Mysubversion
• Utilizing Microsoft SharePoint
• Google Docs for collaboration.
• Oracle SQL Developer
• Microsoft Office
• Microsoft Outlook

Senior QA Lead

Confidential, Raleigh, NC

Responsibilities:

• Identify, analyze, and document problems with program function, output, online screen, or content
• Development and design of test plans and processes for software programs and projects
• Monitor and report on bugs and resolution efforts and track successes
• Document test procedures to ensure replicability and compliance with standards
• Review documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks
• Assist in creating a formal internal and external QA/QC process
• Investigate customer problems referred by technical support
• Plan test schedules or strategies in accordance with project scope or delivery dates
• Work with other Developers, UX/Creatives/Designers, and Account Services to develop user-friendly Web
• Communicate with a wide variety of technical and business experts in both individual and group settings
• Use of Rally tools for issue tracking.
• Web Based / Compatibility Testing - all major browsers, tablets, smartphones - iOS, Android, Blackberry

Quality Assurance Engineer

Confidential, Cary, NC

Responsibilities:

• Agile Framework Environment
• Main Front End Tester for Umler Application, Web Based Front End UI Testing
• Including weekly QTP regression testing
• Back End Tester for Car Hire and CHARM Applications
• Including SQL scripting within Oracle, SAS and Teradata environments, Toad, Squirrel
• Back End Tester for Mileage Project
• Including SQL scripting within Oracle, SAS and Teradata environments
• Automation Testing
• QTP - regression testing (Umler Application)
• Rally Agile Tracking for end to end user story, bug tracking and QA cycle validation

Sr. Quality Assurance Engineer

Confidential, RTP, NC

Responsibilities:

• Responsible for QA of the Confidential 3D Imaging Dental applications.
• Scrum Master for Beartree and Denmark projects.
• Helped implementing agile procedures into existing QA practices.
• Create and execute manual test plans and test cases for projects.
• Help to structure the Dental Development and QA teams.
• Participate in numerous QA meetings as Senior QA Engineer.
• Microsoft office for user story, bug tracking and validation

Quality Assurance Developer

Confidential, Oxford, NC

Responsibilities:

• Internal tracking for each project during its life cycle.
• Software development integration testing and procedures.
• Project plan, test case creation and implementation.
• Unit, Systems and Regression testing for each project.
• Oracle and SQL Server database testing
• Software baseline, customizations and regression testing.
• SOX (Sarbanes-Oxley) Tester
• Implemented Unit Testing with Developers
• All forms of QA testing (exploratory, black box, error checking, etc.)
• Integration testing through multiple systems
• Responsible for issue tracking and matrix creation for key projects
• Waterfall Process Design with initial implementation of Agile processes.
• Microsoft Project, Microsoft SharePoint for user story, tracking and validation
• Multiple Client/Server, Web Based and Stand Alone testing systems

Senior QA Engineer

Confidential, Bloomfield Hills, MI

Responsibilities:

• QA Ultera Workflow / FileNet IMS and P8 imaging software
• QA Solution Suite
• Primary lead for QA department projects.
• Software development integration testing and procedures.
• Project plan, test case creation and implementation.
• Software baseline, customizations and regression testing.
• Bugzilla bug tracking
• Black-box, loop-back integration testing with development and customer implementation
• QA Lab computer setup.
• Internal training course creation and instructor.
• Rational Robot Automation regression test scripting.
• Client / Server based testing - Microsoft Server

Senior QA Automation Developer

Confidential, Ann Arbor, MI

Responsibilities:

• Winrunner 7.6 Automation scripting utilized with Test Director 7.5
• Installation and regression UNIX test scripting.
• Manual application integration and regression testing.
• UNIX shell script development.
• Worked with WebSphere to tie into one Sterling’s ecommerce web applications.

Senior Internal Trainer

Confidential

Responsibilities:

• Directly responsible for the research, development, creation and teaching of quality internal training classes for Confidential .
• Continuous interactive involvement with development, QA, and support during the entire product life cycle including product launch as well as a member of the Product Management Committee Launch Team.
• Groups trained included consultants, presales, and Level 1/2/3 Support. Occasionally trained developers and QA employees.
• Classes created included Gentran: UNIX/NT E-commerce applications, product add-ons including Magnum Mailbox, BPI and Web Suite, as well as Third Party Extensions SAP.

Lead Support Specialist

Confidential

Responsibilities:

• Directly involved in all aspects of the support process for a leading
• EDI / EC application; the GENTRAN server for UNIX the product family.
• Research, development and implementation of support strategies and methodologies.
• Creating and implementing training and certification programs.
• Pre - Level 2/3 support of difficult issues.
• Technical adviser for Level 1 support.
• Quality assurance and product development

Support Supervisor / Manager

Confidential

Responsibilities:

• Handled day to day operations as supervisor/manager.
• Pre - Level 2/3 support of difficult issues.
• Supervised Level 1 support department.
• Technical adviser for Director of Support.

Senior Support Specialist

Confidential

Responsibilities:

• Handled Level 1 and Level 2 support calls.
• Created and utilized distribution cut-tape utilities for shipping department.
• Created and utilized Informix database for Level 1 support calls.
• Originated and maintained BBS support system.