SUMMARY:

Experienced Software Quality Assurance Professional with 13 years of experience testing interactive software and leading QA teams through large projects. Skilled in Native Mobile Apps (iOS & Android), Web (Desktop, Mobile, & Tablet), Set - top-Box, Blu-ray/DVD, and video game development testing methods, debugging tools & current QA procedures.

CORE COMPETENCIES:

Excellent Communication

Reliable/Dependable

Team Leader

JIRA

Agile Scrum

Confluence

Native Mobile Apps

Desktop, Mobile, Tablet Web Testing

Debugging Tools

Android & iOS platforms

E-Commerce

Github / Bitbucket / Jenkins

Android Studio / Xcode

TestRail / TestLink / HP Quality Center

Regression Testing

Defect / Bug Tracking

Test Strategies & Test Cases

Performance Testing

Front-end / Back-end testing

Video Streaming / Transcoding

Wireshark / Charles / Fiddler Debugging

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, CA

QA Lead Coordinator

Responsibilities:

• Lead and coordinate all Mobile and Confidential Set-Top-Box testing efforts for the Software Engineering QA team consisting of 15 onsite QA Engineers and 30+ overseas contracted QA Engineers.
• Create new test passes in TestLink and HP Quality Center Test Management database and assign test cases out to onsite and overseas QA Engineers based of individual testers’ skill sets and environmental hardware set-ups.
• Monitor progress of active test passes as well as all new bugs tickets entered into JIRA and escalate high severity bugs to the appropriate Engineering team leads.
• Represent QA during weekly Product/Engineering/QA team meetings and discuss current testing progress, testing blockers, resource needs, etc.
• Notify test team of tickets entered into JIRA which still require additional information such as appropriate Labels, Build Versions, Image attachments, Logs etc.
• Research repeatedly blocked test cases across multiple regression tests to identify why test cases are consistently blocked in order to find solutions to unblock them such as acquiring the appropriate hardware, environmental set ups,, update outdated Steps and Expected Results, etc.
• Assist Engineering team with bug investigations such as identifying which build version certain bugs were introduced on and provide debug log data to engineering teams in order to assist with the debugging process.
• Create weekly statistical charts displaying percentages of Passed/Failed/Blocked/Not Run test cases for all active test passes in order to communicate current build stability and testing progress to upper management.

Confidential, El Segundo, CA

Sr. QA Engineer (TEMP POSITION)

Responsibilities:

• Worked as a member of the Mobile QA team testing the functionality of new features being implemented into the Confidential app for iOS & Android mobile clients.
• Created new and modified existing test cases in TestLink for all new features being implemented into the mobile app based off of Requirement/Wireframe documentation and discussions with Product team.
• Executed Test Cases within TestLink Test Plans on multiple pre-integration builds and reported all new bugs in the JIRA database.
• Investigated new and pre-existing bugs and recorded Server, Client, & Mobile Client Logs to assist the engineering team in the debugging process.
• Followed up consistently on JIRA bug tickets to assist developers with questions/special requests/follow-up investigations and provided new logs for most recent QA builds.
• Attended weekly meetings with the QA team and Mobile New Features Team to discuss testing regression progress and address various issues/blockers during the different testing cycles.

Confidential, Torrance, CA

Sr. QA Engineer

Responsibilities:

• Work side by side with development team while testing multiple software applications running on various platforms including OS X, Windows, iOS, Android, & Web applications to be set out for display Confidential multiple promotional events for various clients.
• Utilized JIRA as the system for all ticket tracking and bug reporting which would include details such as "Priority”, “Testing Environment", "Preconditions" "Steps to Reproduce", "Results", "Expected Results", & "Notes" alongwith media attachments (screenshots, screen recordings, debugging logs).
• Attend daily department stand-up meetings to discuss current testing progress, blockers, and the current day’s tasks on all assigned projects.
• Provide on-site event techs with instructions and troubleshooting information regarding app installation, data clearing, app functionality & navigation as new updated production builds are sent to the live events.
• Created instructional documentation in Confluence regarding best practices for Mobile Native, Web, & Hybrid app testing, obtaining mobile app crash logs using Xcode and Android Studio, and effectively using screen recording programs, among others.
• Created new Test Plans and Test Cases based off of client requirements along with meetings with the engineering team.

Confidential, Culver City, CA

QA Engineer

Responsibilities:

• Led all testing efforts for the mobile scrum team representing QA in all stand-up meetings, running full regression tests, sanity / smoke tests on new builds, verifying bug fixes, and creating / executing new test cases for all new features.
• Worked closely with software developers communicating issues and testing with Android Studio and Xcode to debug issues and record logs for new defects as well as report detailed defect tickets in JIRA.
• Escalated high severity issues to Software Engineering Manager in order to prioritize defects for sprint planning and assign tickets to the appropriate engineers.
• Worked alongside the Product team brainstorming ideas for new designs, features, improvements, and making recommendations towards Android / iOS client specific functionality / UX standards.
• Implemented a new test / test case management system to the QA department in order to upgrade from the outdated Google Sheets test case management system which was in progress.

Confidential, Santa Monica, CA

QA Scrum Team Lead

Responsibilities:

• Led QA efforts as part of an Agile Scrum team performing Front-end and Back-end testing for new business requests, marketing campaigns, and live website defect fixes across all of the company’s e-commerce websites on Desktop / Mobile / & Tablet devices.
• Worked together with Web Developers, Project Managers, Scrum Masters & Creative Designers to successfully perform thorough tests, verify business requirements for new content, write and execute detailed manual test cases, and report accurate defects into the JIRA database.
• Attended daily Scrum meetings to discuss QA progress and impediments for tickets within the current week’s sprint cycle as well as estimating “story points” (size of effort) for tickets moving into future sprints.
• Daily ticket creation within the JIRA database for new defects discovered on sprint tickets and QA time tracking for all QA Analysts within each sprint’s cycle. and usage of web developer tools such as Omniture and Tealium to ensure correct code and tracking pixels have been implemented per business requirements.
• Assisted Development team closely with debugging defects and narrowing down the source of low reproducibility rate defects.
• Performed Sanity tests consisting of UI / Functionality / Order Processing tests across all company’s core marketing websites on release days within the QA environment and then within the live Production environment after the release goes live.
• Assisted with test automation by executing scripts and reviewing results in order to verify orders across all sites are being processed correctly with all information recorded accurately on the back-end.
• Assisted with implementation of TestRail Test Case Management & Test Management tool for usage of writing manual test cases and executing test runs for each sprint.
• Performed cross-browser and cross-device testing with assistance by browser emulators and mobile spoofers.

Confidential, CA

Quality Assurance Lead

Responsibilities:

• Supervised QA teams onsite and overseas focused on testing new feature code changes in the “ Confidential ” app against Android, iOS, & Amazon clients as well as back-end Server in an Agile Scrum software development environment.
• Worked closely with Client and Server engineering teams in order to communicate issues discovered by QA and remain informed regarding new code implementation.
• Performed thorough test sweeps on all Client and Server release candidate builds before approving or disapproving new code shipment to the Google Play, Amazon and iOS App Stores.
• Debugged issues using Android Studio, Xcode, Logcat, Wireshark, Charles debugging programs in order to capture and provide device logs to engineering teams for investigation within the code.
• Escalated high severity issues discovered by QA to the appropriate engineering teams.
• Trained new employees on QA processes and procedures.
• Attended daily Scrum meetings in order to communicate previous day’s work and the current’s day’s priorities as well as communicate impediments to the team.
• Worked together with Product and Design teams to prioritize and deprioritze bug severity and brainstorm new feature and UI ideas for upcoming Sprints.
• Communicated known high severity bugs to Customer Service team in order for them to effectively address related customer inquiries and complaints.
• Held daily Skype and Gmail Hangouts video calls with overseas team members in order to go over daily task priorities.

Confidential, Toluca Lake, CA

Quality Assurance Lead

Responsibilities:

• Managed a large QA team testing & reporting all software issues found in, 2D/3D Blu-ray, DVDs, & Mobile/iPad/Tablet software applications running on both iOS & Android platforms, & BD-Live Streaming Apps for various software developers, clients, & major studios such as 20th Century Fox Home Entertainment, Walt Disney Studios, Warner Bros. Home Video, Sony Entertainment, Deluxe Digital Media, THX, among others.
• Prioritized and assigned tasks to the QA team as needed based on the priorities/deadlines of the company’s production schedule.
• Created Test Plans, Procedures, & Test Cases in coordination with testing specifications provided by Software Developers, Studios & Authoring houses for implementation in testing which have proven to be successful in providing quality QA reports to clients.
• Reviewed and edited all software issues reported by the QA team into an online reporting database to ensure all issues are reported correctly, with efficient detail, & follow all guidelines provided by clients.
• Daily correspondence with Software Application developers, Studios, & Blu-ray/DVD authoring houses regarding details of QA reports.
• Performed web QA of the company’s online issue reporting website in order to track down all website defects & send reports to the company’s web developer for correction.
• Held daily QA department meetings with staff in order inform QA of new policies/procedures and address all testers’ inquiries.
• Worked on major studio titles in both Blu-ray & DVD format such as Avatar/Avatar 3D (Blu-ray/DVD), Star Wars: The Complete Saga (Blu-ray), Planet of the Apes (Blu-ray), Inception (Blu-ray), 300 (Blu-ray), Sherlock Holmes (Blu-ray), Black Swan (Blu-ray/DVD, Fight Club (Blu-ray), Dark Knight (Blu-ray), among others & was ed “Tester of the Month” on two occasions.
• Conducted vault duties as needed such as burning/replicating discs in order to ensure all software is on track to be available for QA.
• Worked overtime as needed in order to meet required deadlines for various projects in multiple stages of development/production.