SUMMARY

• QA Analyst having eight years of professional experience in Software Quality assurance on various domains like Finance, Retail, Insurance and Education industries with Manual Testing, Web Testing which includes Functional, Regression Testing, System Integration and End to End testing of enterprise, web - based and standalone applications.
• Experience in both Agile/Scrum and Waterfall methodologies, and a good understanding of SDLC and STLC. Experience in defining UAT testing, planning, test cases, Product testing in web service environment.
• Experience in Manual Testing, Black Box, Functional, Regression, System Integration, E2E, Ad-hoc, Cross Browser, Compatibility and Regression testing.
• Proven hands-on experience all testing activities required during a project; defining test plans, requirement analysis, identifying and documenting test cases, test scripts, test execution, capturing test results, defect reporting, Resolution and Regression testing.
• Experience in supporting UAT testing activities.
• Strong in analyzing requirements and specifications to develop test scenarios to perform validation.
• Establish and maintain test cases and test data.
• Execute test cases to validate functionality (positive and negative), data integrity, cross browser compatibility and system integration.
• Experience in HP's ALM (formally known as Quality Center) for requirement traceability, test case development, execution and defect tracking.
• SQL knowledge and experience in writing queries to support testing activities.
• Technical background and ability to quickly adapt to new technologies, environments, applications and tools.
• Experience interfacing with offshore resources, external clients, and 3rd party companies.

TECHNICAL SKILLS

HP Tool Suite: HP ALM, Quality Center, Jira, Bugzilla, TFS, Version One

Architectures: Web, Windows, Cloud

Environment: ISP, .NET, Java, C, C++, Visual Basic, HTML, and J2EE

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst

Responsibilities:

• Conducted data research and identified data for IVR Upgrade and Tricare IVR Upgrade.
• Created, updated, and executed Manual and Automated Interactive Voice Response (IVR) Test Cases, utilizing ALM and CYARA.
• Tested on custom software applications that integrated the IVR, Advanced Speech Recognition.
• Supported lead user acceptance testing (UAT) phase for Community and State IVR application.
• Authored the Automated test bed for Polaris IVR regression test bed with CYARA IVR automation solution tool.
• Analyzed and tested for directed dialogue, DTMF, IVR and text to speech that increased customer utilization and retention in IVR.
• Experienced in understanding VUI Voice User interface documents and call flows to extract the IVR testing scenarios.
• Verified and validated data using internal tools such as Data Hive, CDB Online and Authentication Database tools.
• Maintained compliance in QA Delivery, CYARA, documentation, release delivery, management and worked with project team to clarify requirements and resolve defects to meet quality objectives within project timelines.
• Isolate, replicate, and report defects with severity and priority and verify defect fixes.
• Analyzed multiple call log files for detection of erroring results.
• Developed Manual and Automated test cases for software features, request test data, and perform regression testing and negative testing scenarios.
• Adept at understanding and converting call flow diagrams context, use case, sequence, activity diagrams in MS Visio to testable scenarios and test scripts.
• Created test plans and detailed test cases for UHG website application healthcare applications.
• Recorded, assigned, verified and resolved bugs found during all stages of testing.
• Collaborated with clients to prioritize and resolve outstanding issues.
• Documented technical and historical data for future reference in testing efforts.

Environment: Microsoft Visual Studio, Microsoft SQL Server, ASP.NET.

Confidential

QA Analyst

Responsibilities:

• Perform responsive testing for display and functionality on mobile devices: iPhone, iPad, Android.
• Involved in defect management, bug tracking, and providing Bug Reports.
• Prepared Traceability Matrix based on High/Detail requirements and test cases.
• Test accessibility assistive technology web content and functions.
• Participated in status meetings to report issues.
• Captured change requests from end users and report these to the PM for decision making.
• Provided support for actual users testing the US Bank website, reported defects, and work with development to ensure problems were resolved.
• UAT Gathered business needs and document requirements for technical team.

Environment: JAVA, .NET, SQL.

Confidential

QA Analyst

Responsibilities:

• Tested new and existing web based features on Windows, Chromebooks, Mac, iPad, Android, Linux.
• Involved in testing web based eDirect application used by States to create and maintain State, District, School, Teacher and Student data.
• Interacted with Developers and Business Analysts to understand the requirements and test the application in a timely manner.
• Created and executed test cases during all phases of testing to validate the requirements and application functionality and data validation.
• Performed Functional, Positive and Negative, Cross Browser, Integration, Smoke and Regression testing.
• Performed Data Validation using SQL Queries.
• Designed and executed integrated (business, functional and technical) test planning, identifying and defining application requirements
• Documented detailed test cases while working in an Agile software development cycle.
• Assisted users for user acceptance testing (UAT)

Environment: Microsoft Visual Studio, Microsoft SQL Server, ASP.NET.

Confidential

QA Analyst

Responsibilities:

• Involved in preparation of Traceability Matrix based on High / Detail requirements and Test Cases.
• Involved in defect management, bug tracking, bug reports and generating the graphs using Test Management.
• Maintained support documents, QA Sign off Documents and maintained weekly status reports.
• Involved in preparation of test plans, test cases based on high level requirements.
• Performed Web testing on ecommerce websites (catalogs / products, sites and companies, sales transactions, invoice, orders, payments, returns, shipments, offers).

Environment: Java, .NET, SQL.

Confidential

QA Analyst

Responsibilities:

• Utilized Agile methodology - Sprint planning, Sprint review, daily standups and go-no-go meeting with Product Owner, PM, Developers and Business Analysts.
• Created test plan and used Team Foundation Server to create test cases, track all tickets and create defect tickets and monitored to resolution.
• Executed Test Cases during all phases of testing to validate the requirements and application functionality and data validation.
• Performed Functional, Positive and Negative, Cross Browser, Data, Integration, Smoke and Regression testing on the web application and client application.
• Reported testing status on a daily basis to the PM, Team and Product Owner.
• Completed tasks within duration and effort commitments that were established in Sprint planning.
• Served as the single QA Tester on this large project and met the release goal date successfully.
• Assisted users for user acceptance testing (UAT)

Environment: Team Foundation Server, Java, .NET, VB, HTML, Oracle, SQL

Confidential

QA Analyst

Responsibilities:

• Worked on company rebranding project (thoroughly tested several web applications verifying UI, web links, web pages, and determined root causes of errors).
• Tested several web applications and multiple browsers.
• Created and documented test matrix, test scenarios, test cases and test scripts.
• Executed test cases and document software defects and report the defects to Developers.
• Identified data requirements for test execution.
• Worked closely with BA’s (business requirements) and PM’s (assisted in updated the PM’s in testing progress and current status).
• Validated that user’s expectations were achieved during the testing process.
• Attended weekly defect report meetings and presented progress updates.
• Assisted in coordinating User Acceptance testing.

Confidential

QA Analyst

Responsibilities:

• Performed QA Functional Testing within Agile development environment.
• Performed all phases of End-To-End testing which includes Regression Testing, GUI testing, Black Box testing, Smoke testing, Positive and Negative, Cross Browser, Data, and Integration testing on the web application.
• Utilized HP’s Quality Center for capturing requirements, test case development and test case execution.
• Generated defects tracking report in QC and reviewed the open defects with the Developers.
• Updated test cases as per enhancements/ change requests.
• Proactively communicated with team in planning meetings, daily stand up meetings.
• Developed tests and ensured its accordance with business specifications.
• Interacted with Developers to resolve issues and investigated the bugs in the application.
• Responsible for weekly status, attended the bridge meetings showing progress and future testing efforts.
• Completed tasks within duration and effort commitments that were established in sprint planning.
• Assisted users for user acceptance testing (UAT)

Environment: Team Foundation Server, Java, .NET, VB, HTML, Oracle, SQL

Confidential

QA Analyst

Responsibilities:

• Assisted in all phases of the testing lifecycle; test planning, test preparation, and test execution.
• Reviewed project documentation including business requirements, technical requirements, and functional design specifications.
• Partnered with the Test Lead to assist in defining and documenting the Test Plan Strategy for projects.
• Tested several web applications and multiple browsers.
• Used Quality Center for capturing requirements, test case development, execution, and defect tracking.
• Performed Data Integrity testing using basic SQL queries.
• Identified data requirements for test execution.
• Performed peer reviews on test cases written by other team members.
• Executed test cases during all phases of testing to validate the requirements and application functionality.
• Assisted with UAT testing; reported defects to development and performed Regression testing.
• Attended development status meetings, daily team meetings, and defect review meetings.
• Generated reports weekly status to the QA Manager