QA Analyst & Data Management Resume Charlotte - Hire IT People

SUMMARY

4+ years of Functional testing experience
Good understanding of SDLC ( Software Development Life Cycle) and the significance of testing in the overall life cycle
Experienced in developing Test Plan documents, creating Test Scripts, creating Requirement Traceability Matrix and Test Summary reports
Well versed with IVR/Voice telephony testing and it’s integration with End desktop users
Familiar with Genesys software components; AVAYA and CISCO hardware components
Experienced in Black Box testing; SIT New Functionality, Regression and Quality Assurance test phases.
Experienced in testing integration of both front end and backend applications, Graphical User Interface testing
Extensive Data management/ Data Mining experience
Experienced in performing End to End testing
Proficient in HP Quality center for test script creation, uploading, execution and defect management
Have been a participant in Joint Application Development ( JAD) sessions; BRD & HLD/LLD walkthroughs
Have been responsible for doing Test plan; Test script walkthroughs with the overall project team
Experienced in test execution and reporting
Work well independently and within team - based environments
Experience in onsite/ offshore coordination
Communicate effectively with diverse populations in written and verbal formats
Good interpersonal skills, result oriented and hard working
Successfully worked on tough deadline projects

TECHNICAL SKILLS

Testing Bug Reporting Tools: Quality Center

Programming Languages: PL/SQL

Tools: CYARA, Soap UI, RIT, QWS 3270

Operating Systems: Windows 2000/XP, Unix

PROFESSIONAL EXPERIENCE

Confidential, Charlotte

QA Analyst & Data Management

Responsibilities:

Primarily responsible for data management activities supporting projects impacting offers management
Engaged into performing requirement analysis
Coordination between onsite and offshore
Liaison between technology and line of business
Responsible for carrying out SIT and UAT (for the business)
Daily reporting, Go to Green plans if applicable during active release cycles
Test plan creation
Test and defect management on HP Quality
Extended Defect triages with other channel groups

Confidential, Charlotte

QA Analyst

Responsibilities:

Created Test plans and Test scripts
Participated in Walk through of Test Plans and Test scripts.
Worked with the subject matter experts to identify the key business requirements.
Developed Requirement Traceability Matrix to ensure all requirements are mapped.
Developed SQL scripts to run complex data integrity test cases and to extract data from the tables.
Performed sanity and smoke testing before undertaking a full-fledged testing effort.
Have run 6 week long SIT phases
Executed the test cases in Quality Center and logged defects found in Quality Center.
Involving in Defect review meetings conducted by the internal QA team.
Participated in defect triages with developers
Performed data gathering for UAT testers
Good understanding of IVR - Agent Desktop Interaction (architecture)
Good understanding of the computer telephony interface; T server; Soft phones
Good understanding of Nortel (peri-pro ) and Genesys frameworks
Good understanding of IVR Automation framework(Hammer Call master & CYARA)
Good understanding of Automation batch runs
Hands on experience on IVR to Agent desktop automation call interaction

Confidential

Quality Tester

Responsibilities:

Worked with Business analyst’s team to prepare a detailed Business Requirement document.
Developed test plans and created test cases
Developed Traceability Matrix to track requirements during the testing phase.
Performed manual testing to test the usability of application.
Conducted GUI Testing.
Conducted Back End Testing using SQL
Leveraged HP QC as the test management and defect management tool
Reported periodic project status and updates to the QA Lead and QA Manager.
Actively participated in Status reporting meetings and interacted with Development team to discuss defects.