SUMMARY

• I is a technically sound and business savvy professional looking for a growing dynamic environment to apply my professional skills and knowledge in teh field of Information Technology.
• I has been known as a best team member to deliver and submit teh quality work in time limitations.
• I has also been known as an expert in manual, automation, A/B tester, Web Analytics, Mainframe, UAT and Mobile tester.
• Over 6 years of diverse experience in Information Technology with an emphasis on Software Quality Assurance in Retail/Healthcare/Utility or Energy Company.
• Excellent understanding of teh Agile Software Development Life Cycle (SDLC), STLC and teh role of Quality Assurance, RUP and Agile Methodologies, Agile PLM
• Expertise in using Mercury Interactive Automated Testing Tools QTP/UFT, ALM and Quality Center.
• Exposure to both Manual and Automated Testing of applications developed on Windows and UNIX platform.
• Experienced in developing Test Plans, Test Cases based upon teh business requirements.
• Extensive knowledge of SDLC methodologies.
• Extensive experience in working with E - Commerce web applications for B2C and B2B in various domains such as Retail and IT infrastructure Library (ITIL) framework.
• Expertise in Point of Sales (POS) applications, store systems, Inventory and supply management tools and systems.
• Experience in performing validation regarding Check-In/Check-out and cart functionality for e-commerce web based applications.
• Expertise in Mobile device (nativeapp) testing experience - understand teh mobile testing lifecycle, HP suite/QC (iOS, Android or Windows)
• Extensive experience working with different groups and projects includingMS Office 365, Windows Phone Services, Zune (ZEST), Windows 8 Apps, android and iOS Devices.
• Expert in Health Care testing, FACETS product, EDI transactions.
• Experienced in testing Client/Server and Web-Based Applications.
• Experience in testing Web Service (SOA, API).
• Also, experienced in Regression and Functional Testing.
• Proficiency in interacting with Oracle, SQL Server and DB2 databases using SQL.
• Conducted Parameterization to data tables, system performance tuning, heavy data-driven testing created object repositories in QTP.
• Knowledge about construction of Reservation software solution for Airline Companies project -Airline reservation system.
• Expert in ConductingSystems, End to End, Integration, Functional, User-Acceptance Testing, Black box testing, Compliance testing and improvement of QA Process.
• Extensive experience with Airline industry domain knowledge and utilize my skills within my academic study projects, gain hands on knowledge within teh Airline reservation system industry to build software and testing experience.
• Experience leading projects in both Agile & Waterfall Methodologies for a Fortune 50 company.
• Facilitated elicitation sessions where requirements were gathered from stakeholders, both internal & external, and TEMPeffectively documented them for use by our teams.
• Experience of using testing tools like Quality Center, Microsoft Test Manager(MTM), Visual Studio 2008/2010, Team Foundation Server.
• Conducted Gap Analysis to determine areas of opportunity.
• Created use case diagrams & elaborations dat technical teams based their solutions from.
• TEMPEffectively reviewed colleague’s documents for use within their project teams.
• Led Quad & Grooming sessions weekly as a part of a scrum team.
• Created user stories, epics, acceptance criteria within Jira.
• Extensive Business Analysis experience leading Digital & Analytics projects.
• Managed a Kanban board in Jira and ensured teh backlog was full of stories for teh scrum master to pull into sprints.
• Collaborated with external companies to ensure dat Confidential ’s digital analytic marketing tags were functional and delivering to expectation.
• Reviewed test scripts with QA, both onshore and offshore, for UAT.
• Analyzed analytics implementation details on a weekly basis with teh Business Intelligence team.
• Presented to stakeholders regularly to keep them apprised of project progress
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands.
• Participated in design Walkthroughs and Inspection meetings to review Test scripts and results.
• Extensive working experience in Oracle on UNIX Environment.
• Ability to quickly understand and interpret business requirements and Expertise in Analytical and logical thinking.
• Good Documentation and Process Management skills with an ability to TEMPeffectively understand teh business requirements to develop a quality product and Work Management with tools or manually.
• Strong inAnalyzing Business SpecsRequirements &Develop Comprehensive Test Spec& executes them.
• Involved in web analytics tagging, testing and data validation support.
• Assisted various clients with web analytics data validation.
• Knowledge of teh IOS and or ANDROID eco system (installing/uninstalling test builds) and including using simulators.
• Extensive working experience in Oracle on UNIX Environment.
• Ability to quickly understand and interpret business requirements and Expertise in Analytical and logical thinking.
• Good Documentation and Process Management skills with an ability to TEMPeffectively understand teh business requirements to develop a quality product and Work Management with tools or manually.
• Strong inAnalyzing Business SpecsRequirements &Develop Comprehensive Test Spec& executes them.
• Involved in web analytics tagging, testing and data validation support. Assisted various clients with web analytics data validation.
• Excellent in communication, presentation, and interpersonal skills. Good team player with teh ability to lead, manage and work independently in a time sensitive environment.

TECHNICAL SKILLS

Testing Tools: QTP/UFT, TFS, MOJO Tool, HP ALM

Bug Reporting Tools: Quality Center, Bugzilla, JIRA, RoboHead

Databases: MS SQL Server, Oracle 10g/11g, MS Access, DB2

Languages: C, C++, SQL, PL/SQL, .Net, JavaScript, Visual Basic, VB.net and ASP.net

Advanced Statistical & WebAnalytics tools: R language(R-studio), SAS, Fiddler, Google DevTools, Adobe Test & Target

Query Tools: TOAD, MS SQL Server, My SQL, Oracle SQL Developer, SQL Navigator

Operating Systems: Windows, UNIX, Linux etc.

Other Tools: MS Office Suite (word, Excel, Power point, Visio), Diamond, HipChat, Adobe Analytics Marketing Cloud, Adobe Debugger, Adobe Experience Manager, SAS, Fiddler, Google DevTools, Charles

Web Browser: Internet Explorer, Netscape Navigator, Mozilla Firebox, Google Chrome, Safari

PROFESSIONAL EXPERIENCE

Confidential, Mooresville, NC

Sr. IT SQA Engineer Functional- QA

Responsibilities:

• Write test plans, cases and conditions to ensure TEMPeffective test coverage
• Verified Adobe Analytics implementation in lower level environments and in production
• QA Implementation of marketing tags such as DoubleClick, Kenshoo, Facebook etc.
• Create detailed QA scenarios from user stories and implementation details to meet teh business requirements
• Work closely with BI partners to create and review teh QA scenarios
• Demo teh scenarios to BI team and respective product owners once teh QA is completed
• Perform QA on major browsers such as Chrome, IE, FF, Safari and Mobile Devices.
• Perform QA for Adobe Analytics implementation on mobile web using packet sniffers like Fiddler and Charles
• Monitor data on Adobe Marketing Cloud for Lowes.com
• Worked on A/B Testing stories which helped business to determine teh best user experience for Lowes.com
• Worked on LFP Re-platform Analytics
• Execute test cases, typically at a black box level
• Mentor and collaborate with other testers in test procedures, process and best practices
• Work closely with Development, Product Management and QA Test leadership to develop an applicable test approach and strategy for both specific products and product lines
• Execute long duration tasks and assignments according to project plans, to meet schedule, resource and quality requirements.
• Strong quantitative, analytical and problem-solving skills.
• Understanding of AD Servers like DoubleClick and platforms like Facebook or Twitter.
• Log and track defects using teh designated tracking system and tools
• Participate in peer and external reviews
• Analyze user stories, epics, requirements and technical specifications to create advanced acceptance criteria.
• Create test cases including primary, alternate and negative scenarios.
• Validate a multi-integrated system including end to end workflows with third party systems.
• Report and follow up defects until resolution.
• Monitor statuses of stories and defects continuously.
• Help development team with reproducing and troubleshooting defects.
• Establish and maintain teh regression test suite.
• Responsible for Web services testing (IIS, Web logic), Mobile Web and Apps testing.
• Participate in production implementation verification.
• Actively participation in scrum and sprint planning meetings

Environment: Jira, Quality Center(ALM), SharePoint, Adobe Analytics Cloud, Zephyr, Fiddler, Charles, XML, Google dev tools, Observer Point, MS Office Suite, SQL, Office-365, Confluence, Adobe Debugger, Windows 7, IE, Chrome, Fire Fox, Android and Apple Mobile Apps, Agile/Scrum Environment, Postman, A/B Testing etc.

Confidential, Mooresville, NC

Sr. UAT

Responsibilities:

• Responsible for Web services testing (IIS, Web logic), Mobile Web and APPS testing.
• Involved in testing Daily Banner Changes, Brand New Pages and Promotion Emails for daily team using Robo Head.
• Performed testing on Analytical Tools, Adobe Debugger and Omnibug.
• Involved in testing FED changes, Test and Target promo validations.
• Perform browser compatibility testing for different version of IE, Chrome, and Firefox.
• Responsible for teh execution of UAT Scenarios with multi browser testing in formal testing environment.
• Assessing and communicating risks discovered in test execution and analysis.
• Responsible for Creating UAT Scenario Test Cases, identifying and logging Test Case defects, and tracking individual Test Case results
• Escalate project issues and/or risks.
• Managing Adobe analytics implementation by translating business requirements into technical documents.
• Leading tagging efforts by working with project managers, stake holders, UX & IT.
• Web analytics reporting, building dashboards & ad-hoc analysis.
• Created an efficient reporting process with Adobe report builder & Tableau.
• Leading A/B testing & conversion rate optimization using Optimizely.
• Providing actionable insights & telling teh story by working closely with UX team & stake holders.
• Involved in development of scenarios from Use Case and BRD/BRS.
• Involved in test case development, test case execution, defect reporting.
• Involved in Bug Triage meetings with development team, providing vital information for defect
• Fixing and prioritizing teh defects with Business team
• Involved in all testing cycles in different environment.
• Supported Go Live cycle for Production Flip for teh Releases
• Worked on Continuous Improvement methodology for quick fixes in front end code.
• Logged defects in RoboHead and tracked it through Defect management.
• Tested App and MOW for iOS (iPhone 4/4s/5/5c/5s), Android (S3. S4, Motorola Razor, HTC One), Windows (Nokia Lumia 920, HTC 8x)
• Worked on Mobile Web (MOW) to test teh functionality using teh iOS (Safari browser), Android (Native browser), Windows (Internet Explorer 10).
• Worked deeply on various functionality of Confidential ’s Desktop website, MOW, Mobile Apps & Consumer Apps such as Homepage, Navigational Menus, My Lowes, Taxonomy, and shopping cart.
• Followed teh Agile Methodology to emphasize on real time communication over written documentation.
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to teh organization
• Involved in Grooming Session with Business, Developers and BAs.
• Involved in review of user stories written by BAs in Jazz tool.
• Set-up, co-ordinate, conduct system & UAT testing with Business Analysts and end-field users after teh applications were all set.
• Performed rigorous manual testing such Functional Testing, Smoke testing, Integration testing, UAT Testing, Backend Testing, Regression, End to End Testing and System Testing Logged defects in UAT Environment.
• Performed browser compatibility and configuration testing for various operating systems and various browsers.
• Involved in testing Daily Banner Changes, Brand New Pages and Promotion Emails for daily team using Robo Head and Jira.
• Performed testing on Analytical Tools Google DevTools, Adobe Debugger.
• Involved in testing FED changes, Test and Target promo validations and Geo testing.

Environment: ROBOHEAD, JIRA, SharePoint, Adobe, XML, MS Office Suite, Windows 7, IE, Chrome, Fire Fox, Android and Apple Mobile Apps, Google DevTools, Agile/Scrum Environment etc.

Confidential, Madison, WI

QA Analyst

Responsibilities:

• Responsible for testing application configuration
• Perform Integration testing on teh new Oracle based application.
• Perform back end testing using SQL Developer.
• Perform browser compatibility testing for different version of IE.
• Create new Test data on every cycle refresh.
• Manipulated teh test Data for positive and negative testing.
• Responsible for integration testing between CC&B and MVRS (IPL&WPL) and handheld devises to upload routs schedules and Meter read.
• Defect logging, assignment and tracking through Microsoft Test Manager.
• Familiarity with business intelligence and reporting tools (Business Objects, Cognos, etc.)
• Responsible for manipulating field activity routs and services cycle routes Dates to auto generated bills.
• Responsible for creating request to execute appropriate batch Job.
• Worked on UNIX environment in Test and UAT environment.
• Written several UNIX scripts for invoking data reconciliation.
• Involved in extensiveDATAvalidation using SQL queries and back-end testing
• UsedSQLfor Querying theOracledatabase inUNIXenvironment.
• Performed periodic checks to run crosscheck against QA/SIT/PROD environments to ensure it is up and running.
• Experience working with an IT Infrastructure Library (ITIL) framework.
• Tested automated dashboards and reports for end users as well as weekly, monthly & ad hoc web analytics reports.
• Conductedwalkthroughsand meetings with project team, end users/application owners to understand teh application/SRS document.
• Performedsoftware requirements traceability analysisto trace software requirements to (and from) system requirements and to risk analysis results.
• CreatedTestStrategiesandTestCasesto satisfy Test Requirements and documenting teh same in Test Director. Coordinated testing between onsite and offshore resources
• Involved in writing Master Test Plan documents using EXPRESS Tool for different applications.
• Created testing job aid for team members.
• Mentored and trained other team members in use of tools and testing principle.
• Utilized Quality Center to execute and track test cases and manage defects from inception to resolution
• Conducted training sessions after each release for new functionalities dat were implemented into productions.
• Performed system testing to ensure teh validity of teh requirements and mitigation of risks prior to formal acceptance.
• Knowledge on Web Services testing using SOAP UI, IBM Cognos Reports, Middleware (IIS, Web logic)
• Responsible for testing MDM and CC&B integration for AMI Meters.

Environment: HP ALM, SQL Developer, SharePoint, Microsoft Test Manager(MTM), Microsoft Visio, Adobe, XML, MS Office Suite, MS Web Forms, Web Services, XML, Schema, XSD, WSDL, Oracle 11g/10g, Excel, SQL, Business Objects 6i/XIR2,SQL, PL/SQL, MS Excel Add-in, Test Cases, Test Plan, Traceability Matrix, UNIX, Shell Scripting, Windows 7, IE, Chrome, Agile/Scrum Environment, IBM Cognos Reports Connections etc.

Confidential, Jacksonville, FL

QA Analyst

Responsibilities:

• Reviewed functional/design specifications and other relevant documents to extract test requirements.
• Worked on claim processing on teh basis of Medicare and MITA compliances.
• Executed test cases and reported defects using Microsoft Visual Studio test manager
• Analyzed teh business requirement as per teh HIPAA rules and regulations to follow in creating business requirement documents.
• Experienced working on member provider management along with Fiscal, waiver program, and federal reporting.
• Established new requirements for administrative transactions with implementation in compliance with Patient protection and affordable care act (ACA).
• Created artifacts with business and project requirement documents (PRD) to define use, business, functional and non-functional needs in project.
• Conducted Parameterization to data tables, system performance tuning, heavy data-driven testing created object repositories in QTP/UFT.
• Working experience on Data driven and Keyword driven frameworks in QTP.
• Experienced on demonstrating teh Automation Framework in QTP/UFT to client and driven project status calls with client.
• Review teh Test Cases scripted by teh offshore/onsite team members.
• Worked on Claims files for 837 P/I electronics as well as Paper using CMS- 1500 and UB 04 form and 835 transactions.'
• Used Microsoft test Manager for manual testing
• Attended teh daily meetings with onsite and offshore QA Analysts to get and provide project (testing) status.
• Used Availity Provider Web Portal for submission of 835P/I electronically using FTP gateway to validate HIPAA 5010 edits for ICD10 Codes.
• Involved in Smoke Testing, System End to End testing and Regression Testing on Florida Blue's system used for Claim processing.
• Used TFS to report bugs and to maintain product backlog items.
• Design and maintain test plan, test case, authored and ran tests using Test Manager
• Validated Claim Pricing (Member Contracts, Provider contracts, Procedure pricing, DRG grouping, Benefits Accumulators).
• Experience with HIPAA 4010 and 5010 versions of EDI transactions like 837I/P, 835, 270/271, 276/277, 278 etc.
• Worked on Analyzing teh HIPAA 5010 EDI File format created for 837I/P transactions and also created new X12 files, working on various adjudication systems like FEP, ITS etc.
• Working in a waterfall environment, Involving weekly Touch base meeting updates/ status.
• Performed backend testing using SQL queries to check backend data and data integrity.
• Worked on OPL (Other Party Liability) using Mainframe system, Reading teh Java logs for Audits and History Tacking using EAS (Enterprise Audit Services).
• Worked on XML files and SOAP web services using SOAP Scope. Participated in Third Party Vendor's Working Session, worked closely with External Vendor testing (NIA, ICORE, New Direction, McKesson), and Performed Rule testing for McKesson/ClaimXTEN.
• Worked as an Auditor in Internal Audit Team and performed Auditing of Another Tester.
• Performed 278 (Authorization/Medical Clearance) testing Review for an Internal system and External System (Availity)
• Provided Training to juniors, Performed UAT testing for Business Rule Remediation, Backend validation for SQL tables.
• Developed Scripts using VB Script language for Automating Testing Activity in QTP/UFT.
• Investigated software bugs and interacted with Dev team to resolve bug issues using MTM
• Worked on Financial Neutrality- Member OOP and Revenue Optimizations.
• Created Used Case Diagram and Activity Diagram to provide better understanding of process to developers and other team members.
• Developed Change Request Form to satisfy client requirement changes and created.
• Documented teh business requirements into functional requirements document.
• Managing teh Change Requests and verifying in teh Microsoft Test Manager
• Handled defect management using Microsoft Test Manager
• TEMPEffectively involve in logging bugs, reviewing solved bugs and analyzing test result using MTM
• Import test cases from excel/word to Microsoft Visual Studio Test Manager
• Gathered teh requirements and transformed them into high-level Process-Flow Diagram using Microsoft Visio

Environment: Diamond, TFS, Rally, SOAP UI, MOJO Tool, EAS Viewer, Availity web Portal, PIP (Provider Portal), Claim repository, CMSA, Claims Xten Auditing Tools,TFS, APT (Automated Pricing tool), QTP 10, HP Recorder ICD Manager, Quality Center, SQL, QTP, XML, J2EE, 360 Commerce, JavaScript, Diamond, SQL Server, MS Office Suite etc.