SUMMARY

• A highly accomplished and results - driven IT professional with extensive expertise in quality assurance, QA analysis, testing, documentation production, standards and policy development, software validation, and project management.
• Excels at identifying, documenting, and repairing software defects, as well as working with developers, managers, and clients to apply solutions. An adaptable and top-performing problem-solver with a firm commitment to providing solutions enhancing functionality, performance, and profitability.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Senior Quality Assurance Analyst

Responsibilities:

• Trained new testers on all procedures and job skills needed to successfully perform their job.
• Worked on multiple projects, each with specific instructions that may differ from project to project.
• Tested warehouse application on AS400/eServer iSeries platform.
• Tested Web orders on SPS (Sales Productivity Suite) platform.
• Performed QA duties using Waterfall and Agile software development methodologies.
• Created data by placing orders in AS400/eServer iSeries and SPS platform.
• Planned, documented, evaluated and tracked testing results to ensure system applications are free from defects.
• Communicated and interacted with appropriate areas on problems and changes that may impact data, workflow or functionality.
• Created, executed test plans and reported defects using HP Quality Center.
• Created the following documents to support the QA Resource: Onboarding, ISeries Training Manual, QA Testing Final Signoff, Incident Report Signoff, QA Estimate Template and Test Case Summary Template that shows total Pass, Fails, In Progress and Total Executed.
• Participated in walk-through and reviewed user group meetings for quality assurance.
• Analyzed system requirements and technical specifications to create and execute test cases.
• Assisted business users in defining User Acceptance Testing, test cases and plans.
• Established and maintained test cases and test data.

Confidential Westchester, Illinois

Senior Quality Assurance Analyst

Responsibilities:

• Lead QA tester for CourseWorks client-server application supporting textbook and eBook inventory management.
• Interfaced with Follett e-commerce and order-management systems.
• Reported project status/issues to management and development team.
• Escalated risks and areas requirement management intervention to ensure fulfillment of QA deadlines.
• Created and validated test data to ensure information submitted to QA database and results built to specification during integration testing.
• Planned, developed, executed and maintained test cases for new application features.
• Performed regression, usability and integration testing.
• Reported, tracked, and documented defects in established process and tracking system using Jira and Team Foundation Solution (TFS) defect-management tools.
• Reviewed defects and assigned cases to developers for resolution.
• Performed QA duties using Waterfall and Agile software development methodologies.
• Executed test scripts for E-Commerce web application through manual testing.

Confidential, Downers Grove, Illinois

Quality Assurance Analyst

Responsibilities:

• Lead QA tester for FVB (Follett Virtual Bookstores) textbook management system software project, CourseWorks.
• Organized and implemented testing strategies and schedules with regard to technical, functional and business related defects and enhancements that require end-to-end cycle testing.
• Finalized releases by completing and sending a formal sign off document to corresponding IT and organization related personnel.
• Provided technical training and assistance to user-department staff in requirements and use of new systems.
• Reviewed and analyzed existing systems and programs in order to incorporate changes in user requirements.
• Performed QA duties using Waterfall and Agile software development methodologies.
• Prepared required user and application documentation for the implementation of new and existing program features.
• Participated in production implementation verification and being accountable for validating system quality.
• Reported, tracked, and documented defects in established process and tracking system using Jira.

Confidential West Chicago, Illinois

Senior Quality Assurance Analyst

Responsibilities:

• Collaborated with developers and business analytics to define and develop testing requirements to validate software solutions.
• Participated in project deliverables review, including requirement specifications and functional design documents.
• Provided guidance to user groups on scope definition and program development.
• Performed QA duties using Waterfall and Agile software development methodologies.

TECHNICAL SKILLS

• AS400/eServer iSeries
• SPS
• Warehouse Order Management System
• Oracle
• VB.Net
• Microsoft SharePoint
• Microsoft Visual Studio
• SQL Server
• TOAD
• Java
• ASP.Net
• Visual Basic
• FoxPro
• IE
• Chrome
• Netscape
• Firefox
• Safari
• AOL
• Mac OS X
• HP Quality Center and Quick TestPro
• Team Foundation Solution
• eSolved
• tTrack
• Issue Tracker
• CARS
• Jira
• and Silk Central Bug Tracking System