QA Manager Resume

SUMMARY

An accomplished Software QA Management professional with over 20 years of experience managing onshore, nearshore, and offshore projects in a variety of combinations to meet changing and challenging project requirements.
Resourceful and adaptable problem - solver who strives for nothing less than the highest achievable accuracy, stability, consistency and accountability to meet technology requirements and performance standards.
Proven professional with a thorough understanding of the software development lifecycle, combined with seasoned insight into project scalability and the effective management and supervision of 300+ staff including other managers.
Developed and established CMM like processes for successful program implementation of large scale QA testing practices for continued process improvement.
Developed the CMM like methodologies to increase program productivity and customer satisfaction based on customer survey feedback results.
Responsible for projects and client accounts worth more than $12 million in revenue per year.
Re-strategize and jump-started struggling projects.
Researched, developed and implemented a new QA and Development methodology that improved project execution, client satisfaction, and team performance as measured by customer feedback reports.
Provided the leadership and expertise by working with other internal departments for process improvement.
Work closely with all levels of management to insure proper assessment of product quality needs and priorities. Always being the advocate for the end user.
Have been contributor on the design and implementation of custom web and database services.

PROFESSIONAL EXPERIENCE

Confidential

QA Manager

Responsibilities:

Provide guidance for lab design and layout to build a new testing facility
Part a small team that interfaced with both building architects and General Contractors
Upon completion, would be managing a large-scale hardware / software testing project(s)
Technical advisor for making and establishing marketing collateral for sales
Acted as Tier 1 support for IT issues. Technical interface between local staff and remote IT
Provided technical support to resolve network connectivity issues between Confidential and their client

Confidential

QA Test Manager

Responsibilities:

Part of management team responsible for partnership with client in the testing of a current generation gaming console.
Build and configure hardware test labs working with outside vendors and contractors to get configuration and building completed
Managed testing services for Xbox One Hardware testing, compatibility testing, process automation, regression testing, and unique one-off projects
Managed a non-corporate test domain network used in end-user / customer testing and validation
Building dynamic teams to respond to rapid changes in client and industry needs and requirements
Designed and built software driven hardware automation using an embedded microcontroller, C, C++ and the C# .net framework
Sr contributing team member for the design and implementation of a web based, MS SQL driven custom inventory database and tracking system.
Sr contributing team member for the design and implementation of a web based, MS SQL driven custom test, test lab utilization calendar.

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