SUMMARY

• IT Specialist candidate with twenty - six years of experience in issue identification, research, and resolution is seeking an exciting and challenging project.
• Area of expertise includes Configuration Management, Change Management, Release Management and Quality Assurance.
• I am very knowledgeable of Information Technology Infrastructure Library (ITIL) services and how it applies to the IT Environment.
• Extremely motivated to achieve sustained quality and eager to contribute to process improvement.
• Excellent communication skills, I have the flexibility to work independently and as a team player.

PROFESSIONAL EXPERIENCE

Confidential

Configuration Manager/Release Manager

Responsibilities:

• Responsible for develop, refine, deploy and enforce Configuration Management and Change Management Processes.
• Participate in the Integrated Product Teams (IPT), Change Control Board (CCB) meetings as well as Program Management Officer (PMO) meetings on either a bi-weekly or monthly basis.
• Coordinate with Security on assessments and within the JDIS team on the implementation plan for monthly releases.
• Participate in design reviews, functional and physical audits, and technical interchange meeting to proactively identify changes to established configuration baseline and impact to requirements documentation.
• The repository that is currently being used is Subversion but in the process of moving all code to GIT.
• Support all CM activities included release management/change control and perform CM audits and support the change request process.
• Provide secondary support with end-user issue reported from the service desk. The tool that is being used is Remedy and Service Now.
• Properly track and close all Clear Quest (CQ) tickets within 3 days after a releases are deployed.
• Monitors performance and evaluates business information systems relative to functional availability, reliability and scalability: accuracy of design, configuration and implementation; develops reports and recommendations based on review findings.
• Participate in agency quarterly failovers from one environment to another. Provided Agency Implementation Plan and Contingency Plan in the event an issue occurs.
• Currently working with DOJ and the JDIS team move to the CIIS environment.
• Participate/support in all client required meetings.

Confidential

Configuration Manager

Responsibilities:

• Provide opportunities to continuously validate and improve the DLA controlled IT Environments approach in the considering the impact of each baseline change.
• Ensure all changes are properly tested and documented in accordance with DLA and DOD guidelines.
• Identify documents functional and physical characteristics of Configuration Items (CIs).
• Assist with the project audit readiness for the J6 environment, task consist of preparing the teams for an audit that will occur on a yearly basics.
• Support the Enterprise Configuration Control Board with decision on Change Request (CRs) that are projected to enter into the production environment. Provide comments on closing the gaps between DLA and DISA.
• Provide continuous updates to documentation and other artifacts that are used on a daily basis.

Confidential

Configuration Management Specialist

Responsibilities:

• System Application Products (SAP) is used to manage the employee’s personnel information. On a semi-basis audits are preformed to verify all necessary documentation is secure. Another tool that was used was iNDevor it also protected employees personal information. Audits are performed against SOPs and process by the team that supports the PMO. IV&V are performed to review, analyzes, evaluates, inspect, and test the project product and process as necessary. Recommendations are suggested by using power point presentation to show how effective securing employee’s data.is. By using power presentation it gives a better vision on how we communicate to our stakeholders more in site of how effective the process should flow.
• PeopleSoft: I supported the people software by making sure the application was available to the employee at all time. The employees used this application to make changes to personal information.
• Configuration Planning: Identify and maintain the original configuration of functional requirements documentation, design documentation, software, and other related documentation.
• Configuration Change Control: Regulate the change process so only approved and validated changes are incorporated into product documents and related software.
• Configuration Status Accounting: Track all problems and changes in product documents and software and reports changes and current configuration.
• Configuration Audits: Support audits to verify that requirements of all baselines have been met by the as-built software. Support software quality assurance process audits.
• Train personnel on configuration procedures and the change policy.
• Assist with ISO 20K internal and external audits for the MNIS DTO program.
• Conduct audits of CM activities throughout the project life cycle. Verify compliance with CM procedures and verify program Configuration Items.
• Enforce Change Management policies for any Change Request submitted to the Change Advisory Board (CAB).
• Created the program’s Configuration Management infrastructure on the SharePoint site for storing documentation required in the Performance Work Schedule for the MNIS DTO program.
• Support developers and testing of software and hardware for upcoming changes to the production environments.