Senior Software Quality Assurance Program Manager Resume Charlotte, North Carolina - Hire IT People

SUMMARY

An analytical, meticulous IT manager with demonstrated expertise in quality/project management, software development, bank merger, acquisitions, process improvements, metrics/analytics, automation/performance, risk management, customer service, vendor relations, regression/user acceptance test, research/analysis, compliance, problem solving/troubleshooting in Global Delivery model.
Adept at creating strategies and driving tactical execution while introducing technology and business needs in Banking, Retail, Technology domains.
Overcomes challenges, demonstrates a commitment to exemplary quality, continuous cost reductions, ensuring desirable bottom - line results.

TECHNICAL SKILLS

Productivity Software, Quality Management Tools: Clarity; Remedy; HP Quality Center 11.52/ALM; JIRA; QTP; UFT 11.52; eggplant; Load Runner/HP Performance Center 11.52; IBM Rational Tools; Clear Quest; Microsoft Office Suite; MS Project, Visio; Tableau; BI Reporting; ETL; SharePoint; Virtualization; Handheld Mobile Devices; Inventory Management; COTS (ARGO - Teller/Platform), FIS, SEI Wealth Platform, Cenlar Loan Origination

Software Configuration Tools: Clear Quest; Microsoft VSS, Visual Studio, TFS; Change Control Management Tools;

Programming Languages, Operating Systems, Databases: MS Windows; .Net, C#, C, C++; Java; JavaScript; Hadoop; UNIX; Oracle; SQL Server; Informix; html; XML; SOAP UI; WSDL; PeopleSoft CRM

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

Senior Software Quality Assurance Program Manager

Responsibilities:

Stabilized, enhanced QA organization in Deposit platform for TIAA, Ever Bank Merger Acquisition Program while formed new QA teams in Trust, Mortgage/Lending platforms with defined QA Charter, Strategy, Test Plans, Goals at Optimal Cost, managing $3m + QA spend - with goal of 15% cap for QA
Define, Strategize Lift and Shift Test approach for successful Core Conversion in Everbank Merger Acquisitions
Established Quarterly QA Metrics review with C Level Executives to measure success, outline opportunities
Managed, Transformed 4 Global QA teams of 38 direct reports in 5 locations, delivered 98 projects in 18 months, started with 2 resources
Setup Integrated Test Management processes in Mobile, Web Security, 3rd party changes at enterprise level
Delivered 98% projects on time, with zero production defect
Optimized Test Automation Strategy in Sprint -1 and API Level test for Deposit Platform
Transforming QA to Agile/BDD approach as part of QE optimization in most work streams
Created, enhancing Test Automation Strategy in Trust Platform for enterprise release of robust test suite
Identified, setup strategy for Test Data Automation - 67% cost/time reduction over manual processes in 18 months
Partner with Operation Support to ensure goal of Zero Defect leakage on every delivered project
Collaborate with DevOps for change management in adherence with CI/CD, ensure stable test environment

Confidential

Software Quality Assurance Manager

Responsibilities:

Increased speed to market by reducing test cycle time by 60% through automation, process improvements, and test case optimization, reducing regression test cases from 5,000 to 2,400.
Defined, presented QA metrics to development, PMO, senior management with goal of perpetual improvement.
Oversaw cross-functional teams to perform defect leakage analysis at each phase, to contain leakage at 2% or below.
Implemented relationship between QA and stakeholders to earn trust in Legacy/enterprise application releases.
Implemented processes to manage UAT defects and transformation of production issues to defects.
Implemented performance test, test environment/data management solution in pharmacy enterprise application test.
Revitalized delivery of Pick-up-Today, Layaway, Data Strategy projects, Pharmacy Software Program Releases of Connexus Application, SOA based workflow, for Walmart US pharmacy operation, with 6 or more projects per release.

Environment: VB.Net, Informix, Hadoop, Hive, HP UFT, HP LoadRunner, Splunk, TestNG, Selenium, Angular JS, LINUXWin 7/2008 Server, Cassandra, Kafka, DB2, VSTS, JIRA, HP ALM 12.0, SOAPUI, DevTest, Agile Scrum

Confidential

Senior QA Lead

Responsibilities:

Created and enforced release milestones for enterprise releases of multiple applications/projects.
Developed master test plan to track QA, test phase activities, and resource allocation.
Authored test approach with defined test strategy and success criteria per QA CoE.
Executed manual and automated test cases in system, integration, end-to-end, disaster recovery testing.
Devised and published relevant QA metrics to track changes, risk assessment, and FMEA.
Directed performance test team to identify scope in transactions for performance test.
Led testing of Microsoft reporting services to accommodate Agile development.

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Senior Software Quality Assurance Program Manager Resume

Charlotte North, CarolinA

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