IT Senior Manager Resume

SUMMARY

IT Senior Leader with over 20 years Software Engineering leadership experience. Deep noledge and practical experience leading major financial services software engineering and operations transformations within a strict regulatory environment.
Change leader guided by principals of Agile and Lean process optimization. Demonstrated ability to envision new concepts and trends and facilitate the build of innovative solutions in collaboration with engineers, senior team, stakeholders and customers.
Agile Coach helping teams overcome complex obstacles using combination of Agile and Lean principals and Scrum and Kanban methods, tools and techniques.

PROFESSIONAL EXPERIENCE

IT Senior Manager

Confidential

Responsibilities:

Designed, configured, and maintained Atlassian JIRA production workflows used by Retail & Direct Technology Engineering and Confidential Product and Marketing. JIRA SME regularly collaborating with Enterprise Shared Services JIRA Administrators.
Established, coordinated and conducted JIRA for Agile teams. Planned, coordinated and executed the migration of 150+ Agile teams from VersionOne to Atlassian JIRA.
Used JIRA Software workflow to programmatically classify incidents, establish response prioritization, and centrally manage defects.
Result: High impact customer and system incidents serviced according to established service levels and compliance guidelines; minimal impact incidents sent to team product backlogs for scheduling. Reporting and transparency improved across teams and products, engineering interruptions reduced, quality of customer service improved.
Elevated the Scrum Master - - Implemented and mentoring programs for Scrum Masters.
Expanded the role with a focus on empowering teams, leveraging innovative technologies and Agile practices.

IT Senior Manager

Confidential

Responsibilities:

Led Commerce, Spark Pay Agile Scrum transition for acquired startups and existing Merchant Services. Fostered culture of collaboration, self-organization, cross functionality of teams. Collaborated with product, operations and technology peers.
Facilitated the Scrum process and adherence. Established Scrum ceremonies and sprint schedule. Lead diverse technology groups. Managed remote workers and geographically disbursed Scrum Teams.

IT Consultant

Confidential

Responsibilities:

Initiated Agile Scrum and drove the adoption of processes and techniques to build a high-performance development organization for Confidential, Claims & Fraud Technology group and led the $11M Claims and Fraud Technology Program Confidential Scrum basics. Oversaw the daily activities of 12 geographically disbursed Scrum Teams, 5 Product Owners.
Defined and implemented scalable scrum software development and BAU programs.
Utilized large, complex workflow, rule-driven Case Management applications built upon the PegaRULES Process Commander Development Platform. Pegasystems recognized the program for innovation during PegaWORLD 2013.

Development Manager

Confidential

Responsibilities:

Led Scrum Software Development efforts of 3 independent scrum teams comprised of a diverse group of 24 locally and remotely located employees.
Coached and mentored individuals and teams on TEMPeffective execution of Agile Scrum methodology.
Built, refined, and facilitated and workshops offering coursework on Agile Principals and Practices; Scrum Master ; TEMPEffective Story Writing; and Agile Estimation and Planning.

Development Manager

Confidential

Responsibilities:

Led IT Home Loans organization through implementation of Scrum software development framework.
Refined and articulated the use of the VersionOne Agile management tool to support Scrum and Kanban practices. Propelled Bank’s IT Development transition from linear IT SDLC to Agile Scrum Framework.
Championed Agile Scrum Vision, Framework, Practices, and Tooling.
Structured and directed Default Servicing Scrum Teams, oversaw projects and created methods to facilitate complex task planning and execution.

Development Manager

Confidential

Responsibilities:

Led development and delivery of new mortgage origination and servicing platforms for Broker and Retail Banking Lines of Business.
Coordinated multiple, complex functions, including Software Development, Production Application Support, Hardware Deployment, Server Team Support, Desktop Strategy, Desktop Support, and D Confidential base Services