SUMMARY:

• Delivering client satisfaction through expertise in requirements documentation, quality assurance, and testing
• High - energy business systems, quality assurance, and testing specialist with a record of achievement in creating test cases, conducting quality assurance, and providing leadership.
• Quick learner who picks up new technologies rapidly and interprets into a testing strategy.

CORE COMPETENCIES INCLUDE:

Scrum Master Training Requirement Analysis Quality Assurance

Documentation Best Practices Use Cases/User Stories

Agile Development TestRail Technical Troubleshooting

Problem Solving Leadership STLC

SQL JIRA Waterfall Development

Jenkins SDLC UAT

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Lead Quality Assurance Analyst

Responsibilities:

• Instrumental in establishing the QA team.
• Develop and revise a web-based and Mobile Home Healthcare software for electronic medical records.
• First agency to release OASIS and mobile notes documentation on Android and IOS devices. One of the principle testers on the Mobile Notes application. QA went from releasing 3 - 5 bug fixes a week to an average of 10 - 12 per week. With the introduction of Continuous Integration/Continuous Deployment we averaged 3-5 bugs/features deployed every other day.
• Coordinate with Product Managers/Owners on work for sprints and releases. Review support tickets for prioritizing and setting the backlog.
• Bug tickets went from 15-20 reported per day to 5-7 after the introduction of the QA Team.
• Work closely with the Engineers on the requirements and changes being made.
• Liaison with Customer Support to coordinate additional testing. Involved in the interview process to hire additional QA.
• Changed the QA process to be more in-line with the work. Started the cleanup of the backlog of defects.
• Went from over 8,000 open defects to 1,300 in under a year. Coordinate the clean out of the backlog of work completed but not released.
• Leader of a 7-person QA team.
• Established the QA process used for testing and releasing changes.
• Testing Website and Mobile applications for Electronic Medical Records.
• Release Coordinator for daily/weekly deployments.
• Jenkins to deploy software to testing server.
• CICD implemented for deployment.
• Customer Support Liaison for defects, trouble-shooting emergency spikes in call volume and error reported.
• Member of the Engineering Leadership Team.
• Multiple browser testing for product.
• UAT testing before release to clients.
• Instrumental in acquiring JIRA for defect tracking.
• Creating testcases in TestRail.

Confidential, Plano, TX

Senior Quality Assurance Analyst

Responsibilities:

• Developed and revised tax software programs to update with changes in the tax law for print and e-file.
• Evaluated tax laws and regulations for federal and state projects to determine the need for updates.
• Onboarded and trained Development and Support Specialists (DSS) and Quality Assurance Analysts.
• Ensured operational functionality of software programs.
• Led the release team.
• Updated and maintained automation regression.
• Oversaw support databases. Responded to requests from clients.
• Insured the quality of the product after multi-platform upgrades.
• Forestalled the release of major defects in the tax software that would have resulted in clients’ having inaccurate tax returns via implementation of best practices in quality assurance.
• Assured the quality and accuracy on several federal and state modules and the subject matter expert on several major projects.
• Played a key role in creating and delivering a cost-saving quality assurance process for the tax development department and all seasonal team members, moving the quality upstream.