Lead Quality Assurance Analyst Resume Dallas, TX - Hire IT People

SUMMARY:

Delivering client satisfaction through expertise in requirements documentation, quality assurance, and testing
High - energy business systems, quality assurance, and testing specialist with a record of achievement in creating test cases, conducting quality assurance, and providing leadership.
Quick learner who picks up new technologies rapidly and interprets into a testing strategy.

CORE COMPETENCIES INCLUDE:

Scrum Master Training Requirement Analysis Quality Assurance

Documentation Best Practices Use Cases/User Stories

Agile Development TestRail Technical Troubleshooting

Problem Solving Leadership STLC

SQL JIRA Waterfall Development

Jenkins SDLC UAT

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Lead Quality Assurance Analyst

Responsibilities:

Instrumental in establishing the QA team.
Develop and revise a web-based and Mobile Home Healthcare software for electronic medical records.
First agency to release OASIS and mobile notes documentation on Android and IOS devices. One of the principle testers on the Mobile Notes application. QA went from releasing 3 - 5 bug fixes a week to an average of 10 - 12 per week. With the introduction of Continuous Integration/Continuous Deployment we averaged 3-5 bugs/features deployed every other day.
Coordinate with Product Managers/Owners on work for sprints and releases. Review support tickets for prioritizing and setting the backlog.
Bug tickets went from 15-20 reported per day to 5-7 after the introduction of the QA Team.
Work closely with the Engineers on the requirements and changes being made.
Liaison with Customer Support to coordinate additional testing. Involved in the interview process to hire additional QA.
Changed the QA process to be more in-line with the work. Started the cleanup of the backlog of defects.
Went from over 8,000 open defects to 1,300 in under a year. Coordinate the clean out of the backlog of work completed but not released.
Leader of a 7-person QA team.
Established the QA process used for testing and releasing changes.
Testing Website and Mobile applications for Electronic Medical Records.
Release Coordinator for daily/weekly deployments.
Jenkins to deploy software to testing server.
CICD implemented for deployment.
Customer Support Liaison for defects, trouble-shooting emergency spikes in call volume and error reported.
Member of the Engineering Leadership Team.
Multiple browser testing for product.
UAT testing before release to clients.
Instrumental in acquiring JIRA for defect tracking.
Creating testcases in TestRail.

Confidential, Plano, TX

Senior Quality Assurance Analyst

Responsibilities:

Developed and revised tax software programs to update with changes in the tax law for print and e-file.
Evaluated tax laws and regulations for federal and state projects to determine the need for updates.
Onboarded and trained Development and Support Specialists (DSS) and Quality Assurance Analysts.
Ensured operational functionality of software programs.
Led the release team.
Updated and maintained automation regression.
Oversaw support databases. Responded to requests from clients.
Insured the quality of the product after multi-platform upgrades.
Forestalled the release of major defects in the tax software that would have resulted in clients’ having inaccurate tax returns via implementation of best practices in quality assurance.
Assured the quality and accuracy on several federal and state modules and the subject matter expert on several major projects.
Played a key role in creating and delivering a cost-saving quality assurance process for the tax development department and all seasonal team members, moving the quality upstream.

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Lead Quality Assurance Analyst Resume

Dallas, TX

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