Test Analyst Resume

EXPERIENCE SUMMARY:

Software Tester with exposure to full Project/QA Life cycle (SDLC);
Writes Test Plans, Test scenarios and Test Cases, develops and executes test scripts;
Able to work in Multi Platform Environments; Experience in Manual and exposure to Automated Testing;
Exposure to Database testing with SQL Commands on Database;
Experience in working with banking clients, exposure to working with Capital Markets clients in highly regulated environments;
Analyzed and reviewed computer problems and network connectivity issues
Verified account permissions in Active Directory
Provided tier 2 support for desktops, laptops, server connectivity, and UNIX and CICS based mainframe systems
Installed and configured computers, software and related hardware
Diagnosed remote user connectivity issues with VPN and Citrix.

SKILLS SUMMARY:

Applications: Rally, HP Quality Center, Microsoft Office, Lotus Notes

Methodologies: Agile / Iterative, Waterfall

Platforms: Windows 7/2000/XP/NT/98

RELEVANT EXPERIENCE:

Confidential

Test Analyst

Responsibilities:

Performed testing additions and changes to loan and trade information in Oracle.
Create test senario s
Execute test cases
Query and check data in SQL

Confidential

Test Analyst

Responsibilities:

Performed end to end testing.
Created research articles with various words, numbers, symbols, images, videos and hyperlinks.
Research Distribution Application: Eidos Methode
Create and test research articles
Check xml files for errors
Create and verify email alerts

Confidential

Test Coordinator

Responsibilities:

Mortgage Foreclosure Application
Managed a testing team three
Developed the test plans and test scripts
Managed the defect log in Sharepoint
Tested SQL Database

Confidential

SAP Help Desk Agent

Responsibilities:

Analyzed the current process and introduced Agile Testing for the Center
Handled the challenge of preparing knowledge repository for new testers
Exposure to testing for a Risk project
Represented Testing team in pilot project using Guidewire, Rally and Agile
Requirements Gathering, Business Process Management, PMO, trained in the Confidential Consulting Guard, Mobile Testing, Foundation Course in Capital Markets, basic of Business Analysis, Unix

Confidential

SAP Help Desk Agent

Responsibilities:

Analyzed customer problems for solutions
Reviewed issues to prioritize seriousness of the problem

Confidential

PC Technician

Responsibilities:

Worked independently
Installed and configured computers and related hardware
Handled desktops and laptops troubleshooting as well as moves, adds and changes
Installed images using Altiris which saved the company time and money
Provided local and remote desktop support for corporate headquarters, sales and service locations

Confidential

PC Technician

Responsibilities:

Tested printer configurations
Managed, maintained and updated inventory of the printers used for hospital - wide patient database upgrade
Worked independently traveling to various healthcare sites saving the company time

Confidential

Helpdesk Analyst

Responsibilities:

Resolved software problems related to MS Office 2003
Handled various VPN network issues: connectivity, configuration and authentication

Confidential

Help Desk Analyst

Responsibilities:

Provided tier 2 support for desktops, laptops, server connectivity, and UNIX and CICS based mainframe systems
Installed MS Outlook and MS Office software remotely.
Diagnosed remote user connectivity issues with VPN and Citrix.
Updated computer inventory SQL based database
Verified account permissions in Active Directory

Confidential

Help Desk Specialist

Responsibilities:

Managed updates of the latest version of the front end software
Managed and coordinated the tracking and refurbishing of airport ticket printers
Became the key person to resolve the issues and problems with Fast Air software
Analyzed and reviewed computer problem and network connectivity issues

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