SUMMARY

• Software Professional experience of 7 years as QA in CRM and e - business applications
• A Successful Experience in planning, managing, executing and delivering of large scale project efforts wif diverse functional elements.
• Strong background in SDLC in large environments wif multiple applications, databases, ERP and CRM. Experienced in collaborating and working closely wif technical and business experts and users.
• Expertise in QA and deployment, and all types of related documentation: Release plan, Test Plans, Test Matrices, Test Scenarios, Test Cases HP ALM (manual), Test progress chart, Defect status report and Test summary report.
• Expertise in all aspects software testing like unit testing, System Integration, functional, Partner Integration & Acceptance testing, Smoke Testing, Regression testing, blackbox/whitebox testing, backend testing and final deployment.
• Experience in providing technical, tactical, and strategic direction to the QA team. Ensure teams achieve thorough test coverage via manual testing
• Conducted interviews, meetings and JAD sessions during the process of requirement gathering
• Extensive noledge and experience in managing large projects/programs involving onsite-offshore delivery model.
• Created reporting specifications and tested reports for data and logic accuracy.
• Created source target data mappings and defined any data transformations based on the business requirements.
• Experience in developing and maintaining Requirements Traceability Matrix RTM to make sure customer requirements are captured successfully.

TECHNICAL SKILLS

Project Management: MS Project, Excel, Visio. Agile, Waterfall

ERP/CRM: Oracle, Siebel

Modules: Account, Contact, opportunity, Quote, Product, Policies

Testing Tools: HP ALM, Test Director, Remedy

Test Strategies: Functional, System, Integration test, Regression, black box/white box testing and UAT.

Reporting Tools: Microstrategy, Informatica

Database: Oracle, SQL Server, DB2 MySQL/Linux, Weblogic, Websphere, MySQL, MS Access, ETL

Other: Java, XML, C++, SQL, JavaScript, Windows NT, XML, HTML, CSS, Ajax.

PROFESSIONAL EXPERIENCE

Confidential, MN

QA Analyst/Manual

Responsibilities:

• Worked closely wif different carriers (ATT&T, Verizon, Sprint) to understand and document client side’s requirements.
• Participated sprint planning sessions, to determine and finalize scope items for current and future sprints.
• Created Test Plans, Test strategies, Test cases for various sub projects, enhancements and features wifin the CAP (Carrier Activation Platform) Project.
• Project Summary: Participated in the daily SCRUM meeting to update the QA progress and identify the blockers for the assigned deliverables.
• Utilized WSDLs and files to perform web services testing using SOAP UI.
• Wrote and Executed SQL queries to validate the data between the database and the UI.
• Represented QA team for JAD sessions wif business analysts, DEV peer reviews by the developers and participated in the QA handoff meetings to better understand the requirements and the scope of the features being tested.
• Participated in Application Walk-through sessions, of upcoming releases.
• Participated defect Triage meeting wif the Business, Project management and Developers.
• Reported to the higher management the status of testing and over all progress being made towards the milestone.
• Pulled Test execution and Defect reports from Quality center to report the test coverage and defect resolution.
• Created theTraceability matrixbased onFunctional requirementsin each module.
• Escalated defects to programmers/developers to resolve the issue in order to provide bug free product to the client.
• Assigned daily tasks to the offshore team and closely monitored their progress and test case execution status.

Confidential, Akron OH

QA Tester/Manual

Responsibilities:

• Interact wif developers/BAs to understand the design, communicate the test scenarios and finalize the test strategy.
• Work wif Business analysts and developers to create test scripts to validate the build for new functionalities, new workflows, new assignment manager rules and data migrated by EIM. Use SQL to run queries in database to validate data. Gather existing test scripts for regression testing.
• Use Mercury Quality Center to organize Requirements, Test Cases, Test Execution Reporting, Defect Management.

Confidential, MountLake Terrace, WA

QA, Release and Deployment, Oracle/Siebel

Responsibilities:

• I was Responsible for creating Test Scenarios and test cases based on the BRD for the small Groups and testing and executing them using Edge and doing Manual and Regression testing on each Test Case.
• To ensure the functionality in SMART Existing web Application will be supported In Edge i.e. Siebel after making various modifications on the Screens, views and Fields in Edge on small Groups.
• Addressing any issues regarding the testing wif other team members and making sure they are properly executed and following up wif defects (if any) wif developers.
• Created test documentation such as test plans, test cases, and test summary reports. Review and provide feedback for test documentations and development documentation such as requirements, use cases, and design specifications.
• Created tests based on analysis of architecture, data base, detailed design specifications, code, integration to other applications etc. Identify and document test pre-conditions and post-conditions and interactions between tests.
• Involved in coordinating testing activities wif different testing and development teams.
• Quality Center used for Test Management and Defect Tracking.
• Involved in Creating Test Cases, Test Sets, and Test Status Reports using Quality Center.
• Created SQL Queries for Data Validation and Data Reconciliation Testing.
• Identify and document test pre-conditions and post-conditions and interactions between tests.

Confidential, Louisville, KY

Sr. Quality Analyst/Manual

Responsibilities:

• Gatheird all the AS IS requirements from three different source systems which included their asset tracking systems (Corporate Tracking system), Camera monitoring system (Genetec system) and their Physical Access Control System (PACS).
• Worked wif IT Security clients to understand their needs and provide solutions using structured SDLC approach.
• Performed the requirement analysis, impact analysis and documented the requirements using MS Visio to create process flows for TO BE Documentation.
• Worked wif the developers to interface all their source systems wif CASCADE tool
• Created wireframes for better visualization of the software solution
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Helped wif end user training
• Conducted User Acceptance Testing (UAT)
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle

Environment: Microsoft Office SharePoint 2007, MS Office, SQL Server, MS Project, MS FrontPage 2003, MS Access, EDI, Documentum 2.0., UML.

Confidential, Brea, CA

Sr. Quality Analyst/Manual

Responsibilities:

• Gatheird requirements from the stakeholders by conducting meetings wif them and document them using all the tools to make sure they are readable for any end user.
• Taking the defects from the prod and find the root cause of the defect and analyzing them to find the solution wifout impacting the other schemas in the DWHUB.
• Finding the root cause by using the ETL Tools as to find out the defect might have originated from the OLTP Source or from the staging tables or from the target table.
• Worked on Data mapping, logical data modeling, and ER diagrams and used SQL queries to filter and test data.
• Gatheird requirements and modeled the data warehouse and the underlying transactional database
• Perform Gap Analysis of the processes to identify and validate requirements.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Validating reports from the micro strategy tools and comparing them by states, years and months.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Worked wif ODS and OLAP system. Worked wif Data Extraction, Transformation and Loading

Environment:TOAD, Microstrategy, Informatica, netezza db. Rational Suite, XML, VBA, Crystal Reports, Oracle, UML, MS Project, MS Office, MS Visio

Confidential - Atlanta, GA

Quality Analyst/Manual

Responsibilities:

• Interfaced wif the client as part of the Requirements Engineering team to finalize the project scope.
• Developed and Design System requirement specification documents as well as high-level project plan including SLP’s and OLP’s based on the Documented and delivered Functional Specification Document to the project team.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Provide leadership in design, development, implementation and on-going enhancement of E-Commerce software applications and environments.
• Act as internal subject matter expert for E-Commerce software and environments.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC AGILE methodology.
• Participated in various stages of data and requirement analysis for project Identified internal and external system requirements, design and configuration set-up, also created User Documentation and conducted training classes.
• Executed SQL queries as a part of Backend testing to verify the integrity and data validation of the database.
• Communicating wif dba’s wif Data validations using SQL-scripts for Application DB.
• Create and run SQL JOBs for the day to day activity.
• Used Remedy to log a defect or any other request for the developers or the BA’S
• Assisted wif user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.

Environment: Microsoft Office SharePoint 2007, Microsoft visio, remedy, Version One, Topteam MS Office, SQL Server, MS Project, MS FrontPage 2003, MS AccessVSP

Confidential Sacramento CA

QA Manual Testing

Responsibilities:

• Interact wif developers/BAs to understand the design, communicate the test scenarios and finalize the test strategy.
• Work wif Business analysts and developers to create test scripts to validate the build for new functionalities, new workflows, new assignment manager rules and data migrated by EIM. Use SQL to run queries in database to validate data. Gather existing test scripts for regression testing.
• Use Mercury Quality Center to organize Requirements, Test Cases, Test Execution Reporting, Defect Management.
• Create manual test cases in Mercury Test Director. Create various reports in Test Director to analyze the testing process.
• Generate periodic reports on the test progress to the Functional Project Manager who oversees the high level effort.