OBJECTIVE:

Seeking a key leadership position in a fast - paced technology company with varied responsibilities and the potential for advancement

PROFESSIONAL SUMMARY:

• Self-motivated QA engineer with about 10 years of experience in testing client-server & web-based applications
• Experience in managing and leading testing team
• Extensive knowledge of STLC and SDLC methodologies like Agile Scrum and Waterfall
• Proficient in analyzing requirement documents like BRD, FRD, FSD/PSD/SRS
• Designed test plans, test strategies and test cases
• Well conversant in manual testing processes
• Good experience in Test management and updating results in ALM
• Experienced in web Services testing using SOAP UI
• Performed mobile testing for application under different networks and Internet speeds
• Extensively designed and executed SQL queries
• Experienced working with Databases like MySQL, Microsoft SQL Server andOracle
• Knowledge of automation testing by using QTP (VB Script).
• Knowledge of Software architectures like client-server, n-tier and SOA
• Good analytical skills coupled with interpersonal, good communication, presentation and self-organizing
• Knowledge of working in different domains like Banking, Cloud, CRM and e-commerce
• Ability to collaborate and work with offshore teams
• Fast learner with ability to work under pressure with a high level of accuracy and achieve target results

TECHNICAL SUMMARY:

Testing Tools: ALM/ Quality Center, Test link, SOAP UI, QTP, JIRA, SVN, MS office, SQL Server Management Studio, Oracle sql developer, VMware, Touch optimized devices (smart phones & tablets)

Environment: Windows Variants, LINUX, UNIX, Excel, Internet Explorer, Firefox, Chrome, Safari, HTML, XML, VBScript, JAVA, C, C++, SQL, MS SQL Server

WORK EXPERIENCE:

Confidential

QA Lead

Responsibilities:

• Co-ordinate with Business people to understand the enhancement required for the application
• Create detailed Test plans for all the features/functionalities of the application
• Develop and maintain Tractability Matrix which is a proof of document to ensure that all the specifications are been tested
• Planning and reviewing the Test cases for Functionality and User Acceptance
• Participate in walkthroughs for the evaluation of the test plan with the design and development
• Create test scenarios based on requirement documents
• Perform testing on different Modules of the server applications, web, and mobile applications using iOS and Android devices
• Perform functional testing, verify fixed defects, and provide details on agile testing progress
• Perform Build Acceptance Test for every build arrival
• Provide second-level technical support for business applications to ensure optimal reliability and durability.
• Implement Zendesk, JIRA, Confluence, and TestLink to track process and record issues
• Create Standard Operating Procedures to help internal staff members that support Customers
• Work with developers and vendors to analyze and implement application change request for application and business users
• Bridged the gap in communications between Customer Service Representatives and IT team
• Received multiple recognitions for providing exemplary service to support staff and to Customers

Confidential, San Francisco

SQA Analyst

Responsibilities:

• Analyze business requirement documents
• Identify the scope of the testing based on the requirements document.
• Balance the test resources, identify skill gaps and plan sessions for the identified test resources
• Monitor the test progress by constantly assessing the work assignment to team members
• Interact and Present timely status reports like Traceability report, Test result report, Test summary report, Daily status report and defect report to the stakeholders and management
• Involved in the planning, monitoring, and control of the testing activities and tasks
• Estimate the testing to be done and negotiate with management to acquire the necessary resources
• Create detailed test designs and conditions, and execute them using ALM
• Perform test execution of user and system interface functionality
• Participate in detailed review walkthrough sessions
• Track issues to successful resolution
• Collect metrics to measure test progress & quality outcomes
• Participate in special projects as assigned
• Perform back-end interface testing and write SQL queries to verify data in the target tables
• Create and update complex SQL scripts using SQL developer to enhance productivity

Confidential, San Francisco

Sr. QA

Responsibilities:

• Analyzed various Business requirements and resolved ambiguities if any
• Created test scenarios and test scripts as per the requirement documents
• Performed review of Test Plan, which detailed the testing scope, testing requirements, success criteria, milestones and necessary resources
• Involved in sprint planning, design review, daily stand up, retrospective, defect review and other meetings with business/technical, development and other QA teams
• Triaged mobile device application issues tested on various Android and Apple devices.
• Represent the QA team in standup and other cross-functional meetings
• Performed responsive testing of all the components on application on multiple desktop browsers and various touch optimized devices
• Performed functional testing and data driven testing using SoapUI
• Extensively performed web service testing to track request and response SOAP Messages
• Performed SIT and Regression testing for various features of the application
• Logged, tracked, and verified defects in JIRA and ALM
• Used ALM for creating & executing test cases and logging defects
• Provided specific guidance on defects to developers
• Trained less experienced analysts and help them understand the functionality and flow of the application
• Generate the detailed reports of the Bugs and Assign defects
• Involved in User Acceptance Testing (UAT) assisting the super users with test cases, test data and requirements
• Documented test results, identified and summarized discrepancies
• Coordinated with offshore resources for knowledge transfer and day-to-day test progress
• Presented progress status of the testing to various stakeholders
• Interacted with BAs, technical analysts, developers and other testers in order to better understand the application and resolve issues in timely manner

Confidential, San Ramon, CA

QA Lead

Responsibilities:

• Thoroughly analyzed the Business Requirement Documents, Functional Requirement Documents, and Technical Specification Documents in order to prepare an efficient testing plan and test scripts
• Involved in Test Planning, Test Scripting, Test Execution, Defect Management and Handling Task
• Performed Integration testing, regression testing, system testing and backend testing
• Maintained Automation Framework using Hybrid approach
• Written and maintained functional library to enhance reusability in QTP
• Parameterized the scripts for performing data driven test to improve the flexibility of the tests
• Used Standard, Text, Page, Database, Image, Bitmap and XML checkpoints to customize the QTP scripts
• Handled exceptions using recovery scenario manager for pop-ups and application crash
• Performed Backend Testing to ensure the authentic retrieval of the data from the database
• Develop and execute SQL queries to verify the proper insertion, deletion and updates into the tables
• Developed User-Acceptance Test cases and assist users in conducting UAT
• Generated the detailed reports of the Bugs and Assign defects using JIRA
• Executed test cases manually and generated Pass-Fail report in excel using SVN
• Performed all phases of end-to-end testing which includes User Acceptance testing, Functionality testing, Regression Testing, GUI testing, boundary testing, negative testing, system testing and Smoke testing of the Application and its interface
• Escalated issues to developers and verified fixes
• Attended weekly defect report meetings and present progress updates

Confidential, Cupertino, CA

Sr. QA

Responsibilities:

• Involved in the development of system test plan using business requirement documents
• Used Soap UI for web services testing
• Validated the input WSDL files. Updated the service end point in WSDL file as needed
• Validated SOAP responses by using assertions like X-Path match, schema compliance, contains, SOAP fault
• Did Data driven testing, Load testing as well as Functional testing using Soap UI
• Involved in functionality stress testing and Performance testing
• Performed Functional, Integration and Regression testing of the web application
• Created Defect reports in Excel file by exporting the data from Quality Center
• Mentored new testers joining the team, giving them knowledge of the applications and introducing them to the methods and procedures being followed in the organization
• Actively participated in reviews, product enhancement and project status meetings

Confidential

Quality Analyst

Responsibilities:

• Worked on testing different modules for Letter of Credit. Test various features of application for wire transactions between a supplier in one country and a customer in another
• Interacted with business analysts and business users to better understand requirements and use cases
• Involved in the development of system test plan and test scripts using business and system requirement document
• Involved in functionality stress testing; identified the critical transactions and Performance testing.
• Performed Functional, Integration and Regression testing of the web application
• Designed SQL queries to perform Back end Testing
• Developed User-Acceptance Test cases and assisted users in conducting UAT
• Created Requirement Traceability Matrix in Excel and in Quality Center by integrating Test cases with requirements tab
• Generated the detailed reports of the Bugs, Pass-Fail report and Assigned defects
• Created Defect reports in Excel file by exporting the data from Quality Center

Confidential

QA Tester

Responsibilities:

• Worked on various modules of the application like Lead, Order, Account
• Developed and implemented QA test plan for various business processes and business components, using technical requirements and design specifications
• Performed Regression Testing, Integration Testing and develop specific tests for new functionality, submit detailed bug reports and perform bug fix verification tests
• Reviewed old test cases in order to compare and understand how the new features function differently and determine the extent of testing needed to test last moment changes
• Written test cases for all newly added features
• Involved in designing the Test Plan and Test cases and maintained in Test Director
• Participated in development, design and implementation of test cases and test strategy for GUI and functional testing of the product
• Responsible for testing for major and transitional releases