Software Quality Assurance Intern Resume San Francisco, CA - Hire IT People

TECHNICAL SKILLS:

Software: Microsoft Office Suite GitHub Adobe Creative Suite

Operating Systems: Mac, Windows, VM

Programming: HTML5, C++, Java

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Software Quality Assurance Intern

Responsibilities:

Updated and edited 5 user guides for an IT ticketing platform called ServiceNow used by over 20,000 UCSF clinicians and employees
Updated and checked 10 ServiceNow test scenarios from their previous version by going through them step - by-step so they can be used in automation
Executed 10 ServiceNow test scenarios using HP Unified Functional Testing to see if test scripts were compatible for other internet browsers
Developed and ran test scenarios for ServiceNow so that they would later be used in UAT
Updated 25+ company guides using Microsoft Word and transferred information to new UCSF template

Confidential, San Francisco, CA

Marketing Intern

Responsibilities:

Designed a way to gamify Confidential with points and badges to keep customers engaged
Researched and categorized 27 products users would usually search up in e-commerce websites and organized using Microsoft Excel according to what is usually bought in those categories
Marketed Confidential to 30-50 people every 1-2 months by distributing marketing materials and answering queries at job fairs