SUMMARY

• Over 5 years of Software Quality Assurance experience in all phases of Software product development including requirementanalysis, test planning, scheduling, testing, defect tracking and reporting.
• Expertise and proven track of 5 years in Embedded software testing including Vehicle testing and Bench testing and web applications.
• Seeking an opportunity in a growing organization where I can utilize my skills and experiences and grow within the company and deliver quality products to consumers.
• Proficient in Infotainment and Embedded Testing Environments
• Strong knowledge and extensive experience in various phases of SDLC, STLC and testing methodologies like Waterfall and Agile (Scrum).
• Proficient inPerforming testing and validation of Car Infotainment System technologies Skilled in different levels of testing like Component Testing, Black box testing, Functional Testing, Integration testing, System testing, UAT, Regression testing, Smoke, Sanity, Database testing, Ad - hoc, Cross browser compatibility, Scalability, Usability, Maintenance of the applications.
• Hands on experience in Test Case Designs, Test Metrics, Defect reporting and tracking, analyzing and producing Test Results and Reports using tools like Quality Center (ALM), JIRA, Bugzilla and expertise in Impact Analysis and Root cause analysis and Problem solving like Bug triage meetings.
• Worked with Development team closely in determining both medium and high severity defects that would potentially effect the downstream systems.
• Knowledge of working with Mobile applications IOS and Android
• Knowledge in performing data analysis using SQL Queries.

TECHNICAL SKILLS

Languages: C, C++, Visual Basic, Java, HTML, XML & SQL

OS: Windows 7/XP/Vista & Unix

Tools: Quality Center, JIRA, Atlassian Confluence, Jenkins, DOORS, SQL Server, Linux, ATS K2L Viewer, ATS Mocca, TeraTerm, ADB, Vector CANoe, Canalyzer, and Blue Pirate2

Defect tools: Bugzilla & JIRA, SERENA, RTC

Platforms: MS-Windows, UNIX, and Android

Browsers: IE, Mozilla Firefox & Google Chrome

PROFESSIONAL EXPERIENCES

Confidential, Southfield, MI

Infotainment Test Engineer

Responsibilities:

• Performed black/white validation testing for Apps, Bluetooth connectivity, Tuner, Chrysler Vehicle, and bench testing
• Performed bench testing using K2L Mocca as the ring master to control the infotainment system and perform simulations such as Reverse Camera, LWC, Amplifier volume control, HVAC, Steering Wheel Switch Controls, Changing Gear Position (PRNDL), Vehicle Speed, Invoking VR etc..
• Knowledge of utilizing K2L viewer to identify TX and RX error messages to identify which ECU TEMPhas connection issues to better resolve the issue.
• Tested page flow navigation between different pages to test functional responsibility.
• Performed Integration, HMI, and Functional tests to ensure product is robust.
• Held lead responsibility for Phone, SMS, E-911, Navigation, RES, Settings, and Diagnostics to ensure these features are delivered per specs and maintain quality as expected.
• Conducted web services testing for integration of TRS application with other internal system.
• Performed live GPS and simulation testing for navigation as required.
• Tested critical bug fixes; performed positive and negative testing using test data on the application in Quality Center.
• Determining and documenting testing risks and functional testing coverage.
• Attended Daily Status Meetings, Pre and Post deployment meetings, Test Case review meeting, Defect Review meetings, and Knowledge Transfer Sessions (KTS).
• Performed IV&V test activities.
• Built test cases traced to system requirements and perform system level tests according to approved test plans.
• Applied approve technical approaches to testing to ensure that the software applications are evaluated in an analytical and systematic manner
• Identified software applications problems and discrepancies via functional testing and code review
• Perform overall validation testing for Apps, Navigation, Wi-Fi, BT/Connectivity, Tuner, Audio sources, HMI, Meter, Fuel Economy, Vehicle testing and Bench testing.
• Wrote daily status reports on test accomplished activities, short term plan activities, and concerns.

Confidential - Auburn Hills, MI

Validation Engineer

Responsibilities:

• Has extensive knowledge and experience in setting up full functional BENCH for BENCH TESTING.
• Well experienced and knowledge in using Vector Canoe for simulation purposes in Bench Testing such as reverse camera, turn signals for lane watch camera, and HVAC
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Performed manual Embedded Smoke, Sanity, and Functional testing to ensure quality of the product.
• Testing the launch of new and enhanced vehicle connected services via mobile phone platforms such as Android, iOS or Windows Phone.
• In-Vehicle and Bench testing with Uconnect to ensure all functions are performing based on expectations.
• Write, manage, and maintain test cases based on product use-cases and software specifications.
• Defect creation, clarification, retesting, and verification producing clear, accurate and reproducible defect assessments from which a Developer Engineer can resolve defect
• Produce daily metric of apps tested which includes pass/fail, new tickets, updated tickets
• Management of defect reports and tracking, communicating to appropriate teams and management
• Vehicle level telematics qualification planning, execution, triaging issues and status reporting.
• Experience in setting up telematics test benches and vehicle setups to test telematics features like remote lock/unlock, remote start, Automatic Crash Notification, E-911 etc….
• Analyzing customer and internal requirements and specifications provided by the design release engineers.
• Participates in internal and customer driven design reviews throughout program with marketing & design release team

Confidential, Overland Park, KS

QA Analyst

Responsibilities:

• Responsible for automation UI testing framework designing, file processing testing and services testing.
• Develop detailed test case steps, test scripts, and prepare necessary test data for test execution.
• Designed UI automation testing framework using QTP.
• Performed GUI Testing, Black Box Testing, acceptance, system, positive, negative online transactions and
• regression testing manually over web browsers.
• Optimized the existing testing framework design by use of external data file
• Written modules for common functions and identifying objects in Test Studio.
• Manual, Functional, Regression, Positive and Negative testing TEMPhas been implemented to test the whole software.
• Collaborated with development and end - user teams to resolve issues and enhance application.
• Execute tests according to plan including new feature and regression testing.
• Bug reporting, Bug tracking was documented in Quality Center.
• Executed test cases and developed missing test cases for uncovered requirements.
• Used SQL to compare and validate data in database.
• Coordinated frequent status check meetings with the team and provided the Weekly Status Reports to management.

Confidential, Detroit, MI

Help Desk Support Analyst

Responsibilities:

• Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve technical issues via phone, email or onsite.
• Experience in supporting customer by evaluated, prioritized and delegated end-user requests.
• Followed up with customers and clients to ensure timely problem resolution.
• Active Directory and Exchange account administration.
• Strong knowledge with Active Directory creating Network ID and Password.
• Backup desktops, favorites, documents, email, and PST folders on the network.
• Utilized PC Anywhere to remotely resolve client issues.
• Experience in performing installations, upgrades, maintenance and troubleshooting for hardware and software issues.
• Created, tested, and managed desktop image standards.
• Deployed desktop images and applications using Symantec Ghost Console.
• Identify, research, and resolve technical issues in a timely manner.
• Support and Configure blackberry phones for email synchronization with IP Switch Mail Server
• Service Now ticketing System
• Cerner Application/ Easy Access/ Easy Access Fobless
• Health Care applications: IDM/ Zenwork Control Center
• AS 400 Password reset/ unlock account
• MainFrame Password reset/ unlock account
• Voicemail password reset
• Network troubleshooting and support for all client access to LAN, Wireless Access Points, & VPN
• Install, Configure and Support HP Desktop PCs, DELL/HP Laptops, and HP Network Printers
• Provide technical support for all users on-site, in remote offices across the US.