SUMMARY

• Over 10 yearsof IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing, and maintenance of Multi - tier, web-based, and portal based object oriented enterprise applications.
• Experience in developingValidation Rules, Work FlowsandApproval Processesfor new Tasks, field updates, and Email generation according to application requirements.
• Implementedsecurityandsharing rulesfor different users at different levels of organization.
• Experienced in Data Migration usingApex Data Loader, and Third PartyETLtools likeMS-SSIS, Informatica.
• Createdpage layouts, search layoutsto organize fields, custom links, related lists and VF Pages on a record detail and edit page.
• Experienced in training andmentoring team memberswith product knowledge and business processes.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.
• ConductRelease Managementtasks required to promote tested functionality from sandbox into a production environment
• Creativity and flexibility to face and resolve challenges, Good presentation skills and effective team player with excellent communication skills.
• Experience to run test cases using JENKINS.
• Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter and Excellent at solving complex problems under strict deadlines

TECHNICAL SKILLS

• Apex
• Visualforce
• SOQL
• SOSL
• S-controls
• Triggers
• Workflows
• Approvals
• Email Templates
• Formulas
• Validation Rules
• Visual flows
• AppExchange
• Eclipse
• Salesforce.com
• Force.com IDE
• Apex Data Loader
• Process builder.
• Windows
• MS-DOS
• BMC Remedy
• JIRA
• C
• Java
• SQL

PROFESSIONAL EXPERIENCE

Salesforce Admin/QA Tester

Confidential

Responsibilities:

• Gathered business process requirements and utilize Salesforce functionality to automate and achieve those objectives
• Provided support as a Salesforce.com administrator to 200+ users.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas
• Implemented Chatter, Chatter desktop, created public and private groups.
• Created and deployed several Custom Reports using salesforce.com platform.
• Created VisualForce email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Created Custom Links and Buttons for various business needs.
• Created VisualForce page for entering the HS Lead Upload in Salesforce, gathered from High school presentation and Event leads.
• Provide Salesforce best practices and customizations with regard to SDLC
• Configured workflows and approval processes to enhance business logic.
• Created new sandboxes and deployed Components and Data from one environment to another and Managed sandbox refreshes and release testing.
• Analyze Salesforce system usage and data storage patterns to improve efficiency

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Salesforce QA Tester

Confidential, MI

Responsibilities:

• Creating Requirements document, Test plan and Test strategies.
• Creating Test Scripts based on the Business Requirements Specification documents in HP Quality Center.
• Interact with various Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Executing Test Cases in QC and logging defects.
• Prepare documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Recommend some enhancement features to the system.
• Helping the Business team in carrying out the User Acceptance Testing.

Environment: Force.com, Apex Data Loader, HP - Quality Center 11.0, SAP, Siebel, SQL Server 2005, SOQL, SOSL, MS Office 2007.

Salesforce Administrator/QA Tester

Confidential

Responsibilities:

• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Managed security settings of the users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunity, Leads, Campaigns, and Dashboard & Reports and worked on creating custom objects, Page layouts etc.
• Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates.
• Experienced Integrating Salesforce with third party applications from App Exchange.
• Performed data migrations using Salesforce.com Data Loader.
• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Created Formula Fields, Validation Rules, Workflow and Approvals to build required functionality.
• Created Visual Force Pages to override the standard functionality of Salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on fixing SOQL and SOSL queries in the apex code.
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, Change Sets and Eclipse.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Sales force Administrator

Confidential, VA

Responsibilities:

• Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL & SOSL queries.
• Worked on Agile/Scrum Methodology and SDLC.
• Manage Profiles, Roles, Users within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers Components for creating various User interfaces for different Users and Customers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Visual flows, workflow rules, Validation rules, configurations and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Designed and developed based web services to integrate Salesforce with different external system. Used REST and SOAP web services
• Performed data migrations using Salesforce.com Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, GIT, Component &Controllers, Workflow & Approvals, Reports, Visual flows, Custom Objects, WSDL, Custom Tabs, Email Services, Web Services, Eclipse IDE Plug-in.