SUMMARY:

• Over 6 years of Quality Analyst expertise, highly experienced in testing with strong skills in agile and Scrum methodologies.
• Experience in customer / client interaction, deep understanding of business systems functionality and technicality.
• Skilled in evaluating business needs, defining and analyzing application functionality and design.
• Helped in identifying and mitigating project risk.
• Efficient and effective in information gathering process.
• Tracking bug using Bugzilla and Quality Centre.
• Proficient in both Manual and Automated Testing.
• Good knowledge of SDLC/waterfall model.
• Excellent knowledge in gathering requirements and analyses.
• Participated in team meeting giving the status reports for the team on test execution and results.
• Conducted GAP analyses.
• Prepare test scenarios, test cases, and tested the functionality of the application.
• Developed traceability matrix for requirements and functionality.
• Has composed wireframes using Visio, with knowledge of balsamic.
• Good knowledge of Agile methodology.
• Conducted JAD sessions.
• Able to create user stories.
• Possess strong English language skills and very good presentation skills.
• Excellent team spirit and leadership qualities with good communication and interpersonal skills.

TECHNICAL SKILLS:

• Microsoft Office
• Microsoft Access
• Microsoft Visio
• Toad for Oracle (SQL)
• Quality Center
• Bugzilla
• Statistical Analysis Software
• Agile/ Scrum
• JAD / RAD

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Quality Analyst/Business Analyst

Responsibilities:

• Worked in an Agile Environment.
• Bug re - verification towards any roll out and release into production
• Involved in gathering requirements and analysis for the project.
• Prepared test scripts and test scenarios
• Tracked Bugs in SQL Application
• Used Quality Center to communicate bugs with other members in the project.
• Developed Test Cases and schedule in Quality Center and MS Excel.
• Able to format Requirement, test defects and export them from Excel into Quality Center.
• Designed the Test Plan for all the phases of Testing followed by the Project Plan followed by Agile Methodology.
• Created regression script scenarios in MS Excel and Quality Center
• Participated in various meetings and discussed Enhancement and Project Change Requests
• Conducted Bug Review meetings with developers and SME's.
• Participated in defects review and Test Readiness meetings on weekly basis.
• Analyzed business requirement documents for different modules of an application.
• Tracked bugs and created reports using test management/defect tracking tools like Quality Center and documented Test Documents Using MS Office Tools - Word, Excel, and Power Point.
• Performed UAT both as a QA and BA.
• Performed Security Testing manually using Positive and Negative Testing to ensure appropriate user authentication.
• Creating new users and customizing user access in a project using Quality Center.
• Maintenance of application to avoid crashing or running slow.
• Organized JAD sessions periodically with various stakeholders during different phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.

Confidential Jersey City, NJ

Quality Analyst

Responsibilities:

• Worked on Transfer Agency application to provide shareholder’s information to clients to enable clients to see shareholder’s information, how much is owned, history, transactions made, etc.
• Assigned a dedicated proxy to each shareholder and accessed the information based on that.
• Handled Client interaction, managed artifacts, problem resolution, escalated issues, managed testing, prioritized projects, gathered estimates for time and cost, and dealt with ongoing challenges.
• Identified existing business processes by interacting with subject matter experts.
• Prepared and reviewed Business Requirement Document and reproduced the “To Do Document”.
• Identified risks associated with the project and found strategies to mitigate such risks.
• Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders and conducted document analysis.
• Conducted JAD sessions on Business Requirement Document and Functional Specification Documents with IT Directors, Project Managers, Business Analysts, and Development Team.
• Implemented Agile Scrum methodology to build software functionality.
• Developed Product and Sprint backlog.
• Participated in daily scrum meetings, trained business users on how to use the application.
• Ensured the test plan was met in a cost-effective manner.
• Performed budgeting and evaluation analysis to gauge the project efficiency.
• Coordinated demo workshops to Business Managers, Business Users and demonstrated product functionality.
• Wrote technical requirements for educating the business users on the functionality of the application.
• Queried the database using SQL.
• Tracked Bugs in SQL Application
• Participated in the walkthrough sessions on the screen mock-ups of the product with Business Managers and Business Owners.
• Organized End-To-End training with Business Owners, Users and Managers during QA phase.
• Validated the financial effectiveness of the whole project team.
• Laid down the forecasted benchmarks to gauge the project effectiveness.
• Involved with the accounting team to work on reconciliation of entries pertaining to the project financials.
• Assisted the team to complete user access review.
• Created and ran UAT cases and test scripts.
• Generate reports for UAT cases.
• Fixed open defects in MQC by working with the current business processors and developers.

Confidential Boston, MA

Quality Analyst

Responsibilities:

• Worked on Harris Mobile Banking project to provide a new automated channel through which customers may conduct banking activity.
• In depth understanding of the bank operations including the balance sheet, CAMELS specifications, matching assets and liabilities duration, ROI and ROA, PD and LGD, etc.
• Facilitated JAD sessions to collect requirements from system users and prepared business requirement that provided appropriate scope of work for technical team.
• Worked closely with stakeholders and was the Subject Matter Expert for requirements gathering.
• Involved in gathering, documenting and verifying business requirements.
• Translated user requirements into business requirements that are testable and traceable through business and functional requirements if workflow changes.
• Identified end to end requirements for all systems and business units that may be impacted by the project.
• Defined timeline for gathering business requirements, making calendar and sending invites to relevant stakeholders.
• Involved in analysis of the functional, technical specifications, and conceptual diagrams.
• Worked on listing required stakeholders for project and maintained signoff from departments to confirm participants.
• Worked with customer’s internal business processes and developed detailed analysis of how to effectively deploy mobile banking.
• Followed the RUP methodology for the entire SDLC.
• Wrote end user assistance technical documents.
• Interacted with stakeholders and Business Clients to highlight the critical issues to be covered.
• Checked and maintained the data integrity and authenticity using SQL.
• Conducted walkthrough and lead work sessions.
• Used Agile scrum to cater for the changing requirements and to enhance the functionality.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Actively participated in project financials.
• Analyzed risk issues such as credit, market, etc. and worked on formulating strategies for the same.
• Ensured Use-Cases were consistent and covered all aspects of the Requirements document.
• Owned issues resolution and worked as a liaison between Business and IT for clarification of the project business requirements and change controls.
• Involved in SOX Compliance testing.
• Maintained and updated the parking lot document.
• Involved in project status meetings, QA review meeting, and System Test meeting.

Confidential

Business Analyst

Responsibilities:

• Led a software migration project, aimed at migrating from Equinox Banking System into Finacle Banking System.
• Worked with Waterfall throughout the System Development life cycle (SDLC).
• Conducted Gap analysis for AS-IS and TO-BE of the process to identify and validate requirements.
• Elicited requirements JAD sessions with stakeholders and SME's and multiple teams for requirement gathering and refinement.
• Analyzed and reviewed the gathered requirement Business Requirement Document (BRD) and Functional Specification Document (FSD).
• Created System Requirement Specification (SRS) document to describe all data, functional, non-functional and behavioral requirements of the system.
• Created UML Diagrams like Use Case Diagrams and Activity Diagram as well as created mock-up screens using MS Visio to provide Prototype to assist the development team.
• Involved in designing database schema and creating Entity Relationship (ER) Diagrams to the proposed software.
• Presented meeting agendas and communicated progress of the project to the management.
• Worked with the QA team for designing Test Plan, Test Cases and Requirement Traceability Matrix for the User Acceptance Testing (UAT) and regression testing.
• Extensively involved in Black Box Testing and Systems Testing for verifying and validating purposes.
• Involved in implementing deployment like authoring the user training schedules and conducted user training.