SUMMARY:

• I am a technical and business communications professional with extensive experience in high - tech, financial, healthcare, and manufacturing industries.
• Has experience in technical writing for more than 15 years
• Has experience in Confluence for 6+ years
• Framemaker, Microsoft Office, Madcap Flare, RoboHelp, AuthorIT, InDesign, Confluence
• Markdown, vi, Mindtouch
• Visio, BrainShark, Camtasia, Captivate, CorelDraw, Adobe Acrobat Pro, Dreamweaver, Adobe Illustrator

TECHNOLOGY TOOLS:

OS: Windows, MAC, UNIX/LINUX

Languages: HTML, Javascript, XML, Java, C#, VBA

Database: SQL, Oracle, MySQL, NoSQL

Development Tools and Environments: SQL Server, BizTalk, .NET, Visual Studio, Swagger, MuleSoft, Agile

Content Management Systems: Documentum, Sharepoint, Confluence, Mindtouch

Customer Relation Management: Salesforce, Microsoft CRM

Product Lifecycle Management: Oracle Agile PLM

Source Control: TFS, VSS, Accurev, Vault, CVS, TFS, SVN, Git

EXPERIENCE:

Confidential

Leader in Engineering and R&D Services

Responsibilities:

• Propose and implement new offline/online Help system to support customer’s (Flow Corporation) new software water jet cutting machines.

Confidential

Responsibilities:

• Write/edit online Help system and materials for Continuous Process Improvement group to support Agile Product Lifecyle Management solution and supporting modules (e.g., PPM, QPM), to be used by all manufacturing Project Managers and team members.
• Document Java event workflows.
• Write user guides for custom motherboards/BIOS, listing all specifications, descriptions, and parameter options.

Confidential

Responsibilities:

• Manage content projects and writers for CRM, Design and Construction, and Provisioning Services teams
• Manage writer and editor resources by assigning writing, discussing document structure and schedule, and providing access to style guide, stakeholders, VPN, writing tools, and customer applications
• Interface with the Project Managers for status, timeline, and change management
• Advise writers and managers on publishing best practices
• Manage document cloud storage and shares
• Rewrite employee user guide for company CRM to reflect all departmental workflows
• Interface with the Project Managers for status, timeline, and change management
• Advise on publishing best practices
• Manage document storage on company servers

Confidential

Developer of Security, Compliance, and Risk-Management Solutions

Responsibilities:

• Upgrade and write documents to support RSA Professional Services consultants deploying services to customers for RSA Archer GRC, NetWitness Logs/Packets/Endpoint, SecurID, SECOps, ACD, and IR solutions
• Research technical guides, interview SMEs, and post content to content management system libraries for access by Sales, Customer Support, and Partners
• Write customer enablement collateral
• Manage archive, and internal and external-facing content libraries
• Tag and promote all content assets for easy access by target audiences
• Provider of hyperconverged infrastructure for virtualized workloads
• Write online help, quick guides, and content for Global Customer Support personnel
• Interview developers and Customer Support personnel for details about product releases and troubleshooting
• Participate in software release knowledge transfer sessions presented by developers for planning content development
• Create content publishing templates and processes
• Work with UX designers for knowledge base portal design and uploading data/content in Confluence for project information

Confidential

Responsibilities:

• Edit marketing collateral on company leadership, and mission, products
• Create online user and concept content in Confluence to support Confidential Network Access Control solution
• Work directly with the CTO to identify and document system components, best practices, and deployment and configuration procedures

Confidential

Developer of e-media tools

Responsibilities:

• Edit module for Siemens Fire Alarm systems and create associated script
• Developer of capital planning, reporting and analytical tools for real estate management
• Import existing Word documents into AuthorIT system for online distribution
• Create single-source content to support Data Manager Tool and APIs in Confluence for project information.
• Provider of rapid development software for creating mobile, tablet, and web applications
• Edit and rewrite web-based tutorial, design, administrator, and developer guides for mobile development tools
• Migrate content from existing wikis to a centralized Confluence wiki
• Document library system architecture and Disaster Recovery Plan
• Provider of environmental, energy and industrial services
• Write narratives for SOX 404 filing, documenting integration of financial data from acquired Safety Kleen to Clean Harbors financial systems
• Interview engineering consultants building the databases and migrating data
• Work with internal auditors to ensure all controls were documented to ensure successful audit and report filing
• Write internal and client-facing documentation to support APIs and cloud-delivery of client integrations
• Interview API and enterprise security gateway development teams about features, concepts, and deployment best practices
• Manufacturer of workforce management software
• Document Kronos Cloud Hosting solution infrastructure
• Advise new datacenter staff on development of knowledge base to support Customer Support
• Confluence for project information