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Salesforce Admin/qa Tester Resume

Aliso Viejo, CA

PROFFESIONAL SUMMARY:

  • Salesforce Admin/QA around 4 years of IT experience in application design, customization and development experience in SalesForce.com CRM platform as an Analyst.
  • Possess good knowledge of all the phases of software development life cycle, SDLC (Requirements gathering, analysis, design, development, testing and implementation).
  • Good Knowledge in Creating Profiles, Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approval Process, Process Builders, Reports and Dashboards.
  • Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, Visual flows, approvals, S-Controls, Visual Force Pages, and Apex classes.
  • In depth knowledge in Salesforce Metadata APIs SOAP, REST and Integrations through WSDL.
  • Experience in Security Controls, Manage Users, Data Management (Data loader, Import wizard, force.com Explorer), Data Migration, Sandbox environments.
  • Good Experience in writing and deploying code through sandbox and maintaining code coverage and test methods.
  • Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
  • Worked on the BMC Remedy Tool in resolving customer issues.
  • Experience in building Schedule Apex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions and AJAX.
  • Good knowledge in Sales cloud implementation, Service cloud modules and Chatter.
  • Good knowledge on Salesforce lightning and its components.
  • Hands on experience in working with Agile methodology/ Scrum methodologies.
  • Strong Skills in Microsoft applications like MS Word, MS Excel.
  • Hands-on experience in SFDC CRM UAT (User Acceptance Testing)
  • Expert in writing Test cases, regression testing. All functional testing in salesforce.
  • Experience to run test cases using JENKINS.
  • Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter and Excellent at solving complex problems under strict deadlines

TECHNICAL SKILLS:

Salesforce.com: , Apex, Visualforce, SOQL, SOSL, S-controls, Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Visual flows, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Process builder.

Operating Systems: Windows, MS-DOS

Ticketing Tool: BMC Remedy, JIRA

Programming Languages: C, Java, SQL

WORK EXPERIENCE:

Salesforce Admin/QA Tester

Confidential, Aliso Viejo, CA

Responsibilities:

  • Experienced in customizing standard objects like Leads, Accounts, Contacts, Cases, Opportunities and creating custom objects, Fields, Tabs, Page Layouts, Email services, Workflows, Validation rules, Relationships.
  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects.
  • Reviewed the test cases from QA Team and provided feedback.
  • Find bugs, defects, and regressions.
  • Worked on Metalogix Project where the Migration of data took in between Siebel CRM to Salesforce CRM.
  • Used Testrails as the test Management tool to track and mange software testing efforts and organize QA department. It is a web-based user Interface.
  • Reporting defects in JIRA with the help of Testrails. Each and every bug is carried out with an auto generated ID which can be used for easy retrieval process.
  • MS-Excel sheets are used to compare and extract the data.
  • Performed Security and sharing rules implementation Testing at object, field, and record level for different users at different levels of organization.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Reports, Opportunities, and Dashboards.
  • Developed various CustomObjects, Tabs, Components and VisualForce Pages, Extensions and controllers.
  • Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Find bugs, defects, and regressions.
  • Design, implement, execute and debug information technology test cases and scripts.
  • Validate and document completion of testing and development.
  • Automate test cases and verify fixes.
  • Performed Regression Testing on Siebel CRM web application in Agile environment.
  • Automated the test cases including Screening, Intake Eligibility and Enrollment, Assessment, Case Management and End-to-end test cases.
  • Optimized the Performance using Sequential and Parallel testing and worked in conjunction with the development team.
  • Investigated software bugs and maintained reports, tracked defects.
  • Actively involved with interacting with clients for requirements verification and bug testing purpose using JIRA.
  • Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
  • Customized Tabs for different business user groups and business centers.
  • Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in, JIRA, Siebel CRM.

Salesforce Admin/QA Tester

Confidential, Schaumburg, IL

Responsibilities:

  • Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
  • Maintained multiple user roles, security, profiles, workflow rules, etc.
  • Test the software to make sure it can handle required tasks in real-world scenarios, according to specifications (User Acceptance Testing (UAT)).
  • Find bugs, defects, and regressions.
  • Design, implement, execute and debug information technology test cases and scripts.
  • Validate and document completion of testing and development.
  • Automate test cases and verify fixes.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Work on Incidents that are assigned to Contact Center.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Case statistics.
  • Created and deployed Several Reports using salesforce.com platform.
  • Developed and deployed workflows and approval processes as per business requirements.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created a Customer portal so that the customers can submit Cases.
  • Experience with Test Automation tools such as Selenium, Jasmine, Jenkins.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Sales force Administrator

Confidential

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
  • Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL & SOSL queries.
  • Worked on Agile/Scrum Methodology and SDLC.
  • Manage Profiles, Roles, Users within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
  • Used Force.com Eclipse IDE plug to develop the classes and triggers.
  • Worked extensively on Visualforce pages, Visualforce Custom Controllers Components for creating various User interfaces for different Users and Customers.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Created Visual flows, workflow rules, Validation rules, configurations and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Designed and developed based web services to integrate Salesforce with different external system. Used REST and SOAP web services
  • Performed data migrations using Salesforce.com Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, GIT, Component &Controllers, Workflow & Approvals, Reports, Visual flows, Custom Objects, WSDL, Custom Tabs, Email Services, Web Services, Eclipse IDE Plug-in.

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