PROFFESIONAL SUMMARY:

• Salesforce Admin/QA around 4 years of IT experience in application design, customization and development experience in SalesForce.com CRM platform as an Analyst.
• Possess good knowledge of all the phases of software development life cycle, SDLC (Requirements gathering, analysis, design, development, testing and implementation).
• Good Knowledge in Creating Profiles, Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows, Approval Process, Process Builders, Reports and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, Visual flows, approvals, S-Controls, Visual Force Pages, and Apex classes.
• In depth knowledge in Salesforce Metadata APIs SOAP, REST and Integrations through WSDL.
• Experience in Security Controls, Manage Users, Data Management (Data loader, Import wizard, force.com Explorer), Data Migration, Sandbox environments.
• Good Experience in writing and deploying code through sandbox and maintaining code coverage and test methods.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Worked on the BMC Remedy Tool in resolving customer issues.
• Experience in building Schedule Apex, Batch Apex, SOQL, SOSL, SOQL Aggregate functions and AJAX.
• Good knowledge in Sales cloud implementation, Service cloud modules and Chatter.
• Good knowledge on Salesforce lightning and its components.
• Hands on experience in working with Agile methodology/ Scrum methodologies.
• Strong Skills in Microsoft applications like MS Word, MS Excel.
• Hands-on experience in SFDC CRM UAT (User Acceptance Testing)
• Expert in writing Test cases, regression testing. All functional testing in salesforce.
• Experience to run test cases using JENKINS.
• Ability to quickly adapt and learn, work in-groups as well as independently with minimum supervision. Highly dedicated, quick starter and Excellent at solving complex problems under strict deadlines

TECHNICAL SKILLS:

Salesforce.com: , Apex, Visualforce, SOQL, SOSL, S-controls, Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Visual flows, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Process builder.

Operating Systems: Windows, MS-DOS

Ticketing Tool: BMC Remedy, JIRA

Programming Languages: C, Java, SQL

WORK EXPERIENCE:

Salesforce Admin/QA Tester

Confidential, Aliso Viejo, CA

Responsibilities:

• Experienced in customizing standard objects like Leads, Accounts, Contacts, Cases, Opportunities and creating custom objects, Fields, Tabs, Page Layouts, Email services, Workflows, Validation rules, Relationships.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects.
• Reviewed the test cases from QA Team and provided feedback.
• Find bugs, defects, and regressions.
• Worked on Metalogix Project where the Migration of data took in between Siebel CRM to Salesforce CRM.
• Used Testrails as the test Management tool to track and mange software testing efforts and organize QA department. It is a web-based user Interface.
• Reporting defects in JIRA with the help of Testrails. Each and every bug is carried out with an auto generated ID which can be used for easy retrieval process.
• MS-Excel sheets are used to compare and extract the data.
• Performed Security and sharing rules implementation Testing at object, field, and record level for different users at different levels of organization.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Reports, Opportunities, and Dashboards.
• Developed various CustomObjects, Tabs, Components and VisualForce Pages, Extensions and controllers.
• Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Find bugs, defects, and regressions.
• Design, implement, execute and debug information technology test cases and scripts.
• Validate and document completion of testing and development.
• Automate test cases and verify fixes.
• Performed Regression Testing on Siebel CRM web application in Agile environment.
• Automated the test cases including Screening, Intake Eligibility and Enrollment, Assessment, Case Management and End-to-end test cases.
• Optimized the Performance using Sequential and Parallel testing and worked in conjunction with the development team.
• Investigated software bugs and maintained reports, tracked defects.
• Actively involved with interacting with clients for requirements verification and bug testing purpose using JIRA.
• Performed customizations by creating the Custom profiles, Fields, Dependent pick-lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Customized Tabs for different business user groups and business centers.
• Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in, JIRA, Siebel CRM.

Salesforce Admin/QA Tester

Confidential, Schaumburg, IL

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and also analyzing the information provided by Business.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Test the software to make sure it can handle required tasks in real-world scenarios, according to specifications (User Acceptance Testing (UAT)).
• Find bugs, defects, and regressions.
• Design, implement, execute and debug information technology test cases and scripts.
• Validate and document completion of testing and development.
• Automate test cases and verify fixes.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Work on Incidents that are assigned to Contact Center.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the Case statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Developed and deployed workflows and approval processes as per business requirements.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created a Customer portal so that the customers can submit Cases.
• Experience with Test Automation tools such as Selenium, Jasmine, Jenkins.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in

Sales force Administrator

Confidential

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Developed business logic as per business requirements using force.com IDE, Apex Classes, Triggers, Test methods and writing SOQL & SOSL queries.
• Worked on Agile/Scrum Methodology and SDLC.
• Manage Profiles, Roles, Users within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers Components for creating various User interfaces for different Users and Customers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created Visual flows, workflow rules, Validation rules, configurations and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Designed and developed based web services to integrate Salesforce with different external system. Used REST and SOAP web services
• Performed data migrations using Salesforce.com Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, GIT, Component &Controllers, Workflow & Approvals, Reports, Visual flows, Custom Objects, WSDL, Custom Tabs, Email Services, Web Services, Eclipse IDE Plug-in.