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Sr. Qa Tester Resume

San Francisco, CA

SUMMARY:

  • 9 years of diverse experience in Information Technology with emphasis on Quality Assurance of Client/Server, Web based GUI applications systems.
  • Have developed excellent professional skills by working independently and as a team member for Manual and Automated testing of applications.
  • Extensive experience working as QA Analyst.
  • Excellent understanding of Software Development Life Cycle and Test Methodologies starting From Project definition to post - deployment documentation.
  • Exceptional understanding of QA methodologies starting from creation of System Test Plan,Test execution, Reporting Bugs.
  • Experience in working with Agile methodology, V-model, Waterfall method.
  • My expertise spans through Media, Health Care and Insurance Domains.
  • Extensive experience in manual testing of Client server, Windows based and Web based Applications.
  • Competence in writing and executing test plans, test cases and test scripts based on the Baseline Requirements (BRD), Functional Specifications (FRS) and Design documents.
  • Proficiency in Blackbox, Functional, Regression, Smoke, Sanity, Ad-Hoc, Integration, End to End, User Acceptance.
  • Solid experience in Quality Center, Test Director and QTP.
  • Experienced in dealing with end clients, Developer, coordinating with Business Analyst Confidential various stages of QA life cycle.
  • Followed up with RTM (Requirements Traceability matrix).
  • Developed the Test case in tight schedule by doing root-cause analysis.
  • Attended many peer review meeting and weekly Project Status meeting.
  • Attended Triage Meeting.
  • Ability to work in a team environment or independently.
  • Responsible for meeting Deadlines on time, on Quality Commitments for assigned programs Or project Deliverables.

TECHNICAL SKILLS:

Operating Systems: MS-DOS, Windows- X, UNIX (Solaris)

Programming and Scripting: C, C++, JAVA, XML, Visual Basic, HTML, VBScript, JavaScript

RDBMS: MS SQL, MS ACCESS, SQL Developer

Defect Tracking Tools: Bugzilla, Jira, ALM, QC, TD

Connectivity Tools: JDBC, ODBC

Testing Tools: Mercury Quality Center 8.2, HP Quality Center 9.0, 9.2, 10.0, Test Director, Clear QuestQTP

MSSuite: MS-Word, MS Excel, MS PowerPoint, MS Outlook

Confidential Tools: Sametime, Lotus Notes

Domain Knowledge: HealthCare, Media and Insurance

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr. QA Tester

Responsibilities:

  • Review requirements specifications andtechnical design documentsto provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structuredtest plansandtest cases
  • Review Test Plan with Business and other team.
  • Developed and executed test cases to verify that IT systems meet system requirements
  • Created test Scenarios and test cases for all of the requirements.
  • Developed functional test cases for change request and existing defect fix.
  • Tracked all of the test cases in ALM and mapped then to requirements to create RTM
  • Identify, record, document thoroughly andtrack bugs
  • Perform thorough regression testing when bugs are resolved
  • Maintain Regression Suite in each release and perform detailed regression testing.
  • Conducted daily defect calls with development, Business Team and Test Team.
  • Coordinate between onsite/offshore teams, customers, other support groups for smooth implementation of testing and to manage escalations as required.
  • Validated migrated data in SFDC from Siebel(RIO).
  • Validated Integration Testing between OKM (Oracle Knowledge Management), Siebel (RIO) and SFDC.
  • Validated Salesforce application in Different Browser and Different Version Like IE 10, IE 11, Mozilla Firefox, Google Chrome.
  • Validated Roles, Permission Sets, Custom Object, Standard Object, workflow, validation rules, reports/dashboard and page layout.
  • Validated salesforce general functionality, Home Page, email to case, Notification, Data Migration for accounts, MIDs, Cases, SR, Comments and attachments based on filter criteria and mapping documents provided.
  • Performed Integration Testing by testing different Interface to Salesforce like ConfirmIT, Russian Privacy laws, Genesys Chats / Email and phone
  • Validated FTP flat file to check integration testing between ConfirmIT, Russian Privacy Laws to SFDC.
  • Send Status Report to management team about Project progress.
  • Provides mentorship to more junior Quality Assurance Analysts as needed.
  • Worked in onsite/offshore environment.

Environment: ALM, SFDC, Skype for Business, Outlook 2016, Siebel, Genesys (IWS SalesForce), SQL, VISIO, Siebel (RIO), OKM (Oracle Knowledge Management)

Confidential, El Segundo, CA

Sr. QA Tester (SFDC QA Tester)

Responsibilities:

  • Review requirements specifications andtechnical design documentsto provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structuredtest plansandtest cases
  • Review Test Plan with Business and other team.
  • Developed and executed test cases to verify that IT systems meet system requirements
  • Created test Scenarios and test cases for all of the requirements.
  • Maintain Regression Suite in each release and perform detailed regression testing.
  • Developed test cases for change request and existing defect fix.
  • Tracked all of the test cases in ALM and mapped then to requirements to create RTM
  • Identify, record, document thoroughly andtrack bugs
  • Perform thorough regression testing when bugs are resolved
  • Conducted daily defect calls with development and UAT teams
  • Validated migrated data in SFDC.
  • Performed CTI testing with AMC Technology CTI adapter
  • Performed testing of Java Shopping cart widget embedded with in Sales force.
  • Assisted Automation team with test data and functional knowledge.
  • Performed sales force testing for different Roles/Profiles and Permission sets.
  • Validated Page layouts in SFDC against Mockups.
  • Performed Compatibility Testing in IE 11.
  • Performed Open CTI testing in IE 11.
  • Worked in onsite/offshore environment.
  • Created Escalation in Siebel (Rio) application and validated Net 360 flow in SFDC.
  • Validated Dashboard and Reports in SFDC.
  • Validated Error Message Confidential page layout and field level. (Validation Rules)
  • Validated Update Field, Outbound message, Email tringle functionality (Workflow)
  • Validated Approval Process, Permission set

Environment: ALM, STMS, SFDC, Em-utils, Eplan, Lync, Microsoft Office, Avaya CMS tool, Avaya one X tool, Avaya all agent tool, OMS, DWS, SFDC

Confidential, El Segundo, CA

Sr. manual functional tester

Responsibilities:

  • Review FSD and SAS document. And Provide approval to TA.
  • Prepared high level RTM document.
  • Prepare test cases for Sales support application, different module like create flow (To create new order), Cancel - Create flow (To cancel Previous order and create new order), Modify flow (To Modify existing order).
  • Prepare test cases for campaign, to apply new campaign based on Data available under SFDC.
  • Created different test data like Video only order, Video + lifeshield, Video +Bundle Order.
  • Maintain Regression Suite in each release and perform detailed regression testing.
  • Placed an order in Different Edge system like OMS, DWS, Dotcom, Sales CRM etc.
  • Validated Jim scripting and RCC/Payment page scripting for different scenario.
  • Prepare test cases to validate data available under agent dashboard.
  • Prepare test cases to validate Agent Reskilling scenario.
  • Developed test cases for SDP/SDR (CR) and executed them.
  • Tested SCRM Web based application
  • Uploaded test cases to ALM from Excel.
  • Executed test cases and reported bug to Development team.
  • Executed different test cases for MDU restricted, MDU connected, disconnected customer based on Data available in STMS.
  • Used the Avaya Supervisor Tool to Reskill the agent skill based on agent ID.
  • Executed IVR/CTI related test cases.
  • Perform data validation in SFDC for data generated in Front End system
  • Run the Informatica and SFDC job.
  • Run the query under Em-Utills and extracted the XML Request/Response for various Transaction in ALM to troubleshoot defect for development team.
  • Worked as onsite coordinator.
  • Attended Status meeting daily with offshore team and manage the team of 4 people.
  • Used soap UI to validate API service request/response.
  • Validated Cisco/Genesys Routing logic.

Environment: ALM, Sales CRM (Jacada), CTI, IVR, SFDC, Siebel(Rio), Em-utils, Eplan, Lync, Microsoft Office, Avaya CMS tool, Avaya one X tool, Avaya all agent tool, OMS, DWS, Soup UI

Confidential, El Segundo, CA

Sr. manual functional tester

Responsibilities:

  • Review FSD and SAS document.
  • Prepared high level RTM document.
  • Wrote test cases for CRM/CTI, IVR Test cases.
  • Wrote test cases for different function like Ghost Calls, DNC, Escalation calls, Test Tools etc.
  • Wrote transfer/conference test cases.
  • Wrote Skill level transfer test cases, and test cases based on configuration available under LDAP and ICM
  • Executed test cases and reported defect in ALM.

Environment: ALM, Sales CRM (Jacada), CTI, IVR, SFDC, Siebel (Rio), Em-utils, Eplan, Lync, Microsoft Office

Confidential, Corona, CA

UAT / CRM /CTI / IVR tester

Responsibilities:

  • Review SDD document.
  • Developed test plans and test cases using translating Business requirements (Call flows) written in MS Visio.
  • Created IVR Test Case for different types of flowchart.
  • Worked on Clinical and MSCC (Member Service) module.
  • Worked on global Routing Call flows like Entry Call Flow ex Main entry, Custom Entry, IVR Re- entry.
  • Worked on Authentication call flow, Routing Call flow and Route Request call flow.
  • Worked on Different Appointment flow like Appointment Schedule, Appointment Cancel, and Appointment Reschedule.
  • Prepared Excel sheet for after hour’s message, Close Message, No Input Message and No Match Message for different flow.
  • Wrote the test cases for Reporting Module for different component like Historical Telephony/IVR Reprots, Nice Reports, Opstel Reports, Knowlagent Reports, RT-NRT Reports, Genesys interactive insight reports, Merced Reports, Enterprise Fax-cisco.
  • Wrote test cases for Auxiliary Application - Knowlagent, Opstel, Nice, WFM (Workforce management) etc.
  • Developed the test cases for call center application for Clinical and MSCC (Member service call center) Line of business.
  • Wrote the test cases for IVR based on Visio Provided.
  • Wrote test cases for VAD, CTI.
  • Tested the Frontend CRM application (Chats) - to validate the integration between IVR and CTI.
  • Executed the test cases for different module like IVR, CTI, Reports etc and tested call center application.
  • Created testdata to validate the reports.
  • Logged the defect and track them by using Quality center.
  • Uploaded test cases from excel to Quality center.
  • Attended Triage meeting.
  • Supported business user during execution.

Environment: Quality center 10.0, Genesys, Interactive Insight (Business Object), Knowlagent, Opstel, T Server, Nice, Aspect, Merced, Kronos, Timekeeping, CTI, Pega

Confidential, Corona, CA

PEGA Software Tester

Responsibilities:

  • Review CRM LSDD document.
  • Updated existing Test cases as per new UI changes for different flows for CRM application like Manage MRN, Claim Appeal, Request to Reprocess Claims, Billing and payment Inquiry, Make a Payment, Complaint, KPIF Applicant, Web Inquiry, KANA
  • Updated existing test cases for IVR and CTI (Computer Telephony Infrastructure), MCK.
  • Wrote the test cases for Knowlagent, Genesys, Nice, Aspect, Merced and Opstel.
  • Executed test cases in IE 8/Windows 7 operating system, and compare them with the windows XP Operating system.
  • Validated the log in, log out, make a call, transfer call, conference call and agent status.
  • Created the defect in Quality center.
  • Attended Triage Meeting.
  • Generated report using Business Object, and validated the data against UI Dashboard.
  • Review the test cases and scenario with Business users and PMO Team.

Environment: Quality center 10.0, Java (Pega Tool), BO, Production Pega, SQL Developer, Avaya 3904/ 3905, Lyricall, Genesys, T-server

Confidential, Corona, CA

UAT/ CRM (Manual Tester) (IVR Tester)

Responsibilities:

  • Review BRD (Business Requirement document)
  • Wrote test cases for (CRM application) Chats flow and validated composite details
  • Wrote Test cases for Chats Screen pop UP (CTI-Computer telephony infrastructure) for a call received, Transfer and Conference Call
  • Wrote test cases for CHATS Soft Phone, MCK Extender/ Hard Phone functionality
  • Wrote test cases for Voicemail, Survey, IVR Routing logic
  • Validated functionality of hardphone (Model Avaya 3904,3905) like log out, log in, make busy, not ready mode, ready mode, Transfer/conference of the call using Agent ID and Queue Number
  • Validated soft phone functionality Transfer/conference functions
  • Validated Synchronization functionality between chats and Hardphone
  • Scheduled crystal reports according to parameter.
  • Created defects, Involved in bug tracking meetings
  • Worked closely with business users to understand requirement and review test cases with PMO team.

Environment: Quality center 10.0, Java (Pega Tool), BO, Production Pega, SQL Developer, Avaya 3904/ 3905

Confidential, Corona, CA

UAT Tester (Manual Tester)

Responsibilities:

  • Wrote the test cases according to multi batch two iteration concepts.
  • Wrote the test cases for data extraction export and import jobs failure and success email
  • Created test data and executed test cases
  • Validated the report according to mock up concept
  • Tested Boundary value analysis
  • Scheduled Crystal reports according to parameter.
  • Created defects, Involved in bug tracking meetings
  • Worked closely with business users to understand requirement and review test cases with PMO Team
  • Worked closely with Developer to resolve the issue.
  • Created Daily, weekly and monthly Report according to parameters
  • Scheduled reports according to parameter.
  • Wrote the different scenario for reporting like Filtering, Roll up, Drill down ECT.

Environment: Quality center 10.0, Java (Pega Tool), BO, Merced Reporting Tool

Confidential, Corona, CA

UAT Tester (Manual Tester)/ PEGA Software Tester

Responsibilities:

  • Interacted closely with Business users to get Requirements.
  • Created test scenario and UAT Test case for different Regions from the BRD.
  • Developed Test scripts for Desktop (CRM Application) flows based on defined business/functional specifications.
  • Performed Smoke, Functional, Integration and Regression for various Modules using Manual scripts.
  • Developed the Traceability Matrix to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs.
  • Validated the UI with the requirements by passing dynamic data to the Test script, Such as MRN (Member Record number).
  • Worked on different call flows like benefit, Claims, General, and Account Info/Update.
  • Validated the UI with logging in as a customer, member, provider and prospect.
  • Developed UAT Test Scripts for Authentication, Composite and Handoff Scenario for Tier 2.
  • Developed UAT Test case to Handoff to Different Department like Claims, Deductible, CSC, Billing, MEMA (Member Administration), PBS (Patient Business Service) and Workroom, who also use CHATS (Contact handling and tracking system) to respond to the service items handed over to them by the member services staff.
  • Identified Different Handoff Reason in Tier 1.
  • Identified different Workbasket from Requirement Document and UI.
  • Prepared the Mapping Document for scenario between Tier 1 and Tier 2.
  • Prepared the Mapping Document for the attribute from TMS Screen to element in UI.
  • Prepared the Test Data Sheet.
  • Attended the Review Meeting with business user.
  • Lead and Guide Team member.

Environment: Quality center 10.0, Java (Pega Tool), SQL Developer, Merced Reporting Tool, TMS, FS, Diamond, Xcelys, Soap UI

Confidential, Frisco, TX

Automation Tester

Responsibilities:

  • Responsible for development and execution of detailed Test Plans, finding the Defects and proposing a strategy in fixing Defects.
  • Performed backend testing by writing and executing SQL scripts on Toad.
  • Responsible for designing and developing high quality data-driven modular Test Scripts in Quick Test Pro .
  • Recorded the test script using QTP-Context mode and analog mode and imported the test results to Quality Center.
  • Created the Test Data to parameterize the scripts using Data Driven Testing.
  • Implemented Checkpoints and Output value in QTP scripts
  • Invoked in execution of the Test Scripts for the content - Tools and calculator, Health news, Registration and eligibility, CSAT Modules.
  • Worked with database support team to verify the registration process.
  • Verified in the database about the employee account status whether it is active or not.
  • Verified the Defects after development Team resolved them.
  • Worked with the Authentication, Authorization and SSO.

Environment: Test Director, Quality Center, TOAD, Oracle DB2, SQL, HTML, QTP

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