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Quality Assurance Documentation Resume

Tarrytown, NY


  • Quality Assurance and Regulatory Affairs results - and deadline-driven expert with 14 years of experience managing a combination of systems integrations.
  • Quality System and Regulatory Affairs regulations in the pharmaceutical, biotech, and medical device industries, fostering close cooperative relationships with critical business units to ensure global regulatory compliance.
  • Accomplishments:Executed successful PQ and data HPQC for BMRAM integration project for TFG
  • Led successful execution of $500 Million pharma product launch for Teva API
  • Improved and maintained critical communication between Quality, Ops, and Supply Chain


Confidential, Tarrytown, NY

Quality Assurance Documentation


  • Conduct product quality complaint investigations involving consumer complaints and adverse events for OTC, Medical Device, Cosmetic, and Household products
  • Coordinate the documentation related to complaints and adverse events in compliance with cGMPs and associated SOPs
  • Work with external partners to facilitate investigations
  • Complete trend reports to meet departmental metrics measurements
  • Participate in data analysis to identify trends

Confidential ., Woodcliff Lake, NJ

Regulatory Affairs Associate


  • Evaluated non-conforming product and drove organizational decision on product field actions
  • Managed and maintained manual Quality System, Change Control lifecycle, and all aspects of data flow within Non-Steriles Regulatory Affairs (PAS, CBE-30, CBE-0, ARs)
  • Discretion of highly sensitive business processes and decisions, supporting Director, Regulatory Affairs, in implementation and maintenance of process improvement initiatives
  • Executed periodic audits to high visibility Regulatory spreadsheets for review by and distribution to Executive Management, within required timelines
  • Assist with specific CMC project activities including preparation of supplements and Annual Reports for parenteral drugs
  • Ensure the Quality (CMC) section of the submission documents is complete and consistent with applicable regulatory guidelines (GDUFA, ICH, SOPs) and requirements
  • Assess change controls and collaborate with management to determine the types of Regulatory submissions required such as CBE, CBE-30, annual reportable, etc.

Confidential, Mahwah, NJ

Sr. Quality Engineer


  • Review reports of customer complaints and assess for MDR/MDV reportability to FDA/Competent Authorities within required timelines
  • Submit initial and follow-up regulatory reports to device related Agencies as appropriate
  • Interact with device related Agencies on vigilance reports and incidents
  • Request information from the field to ensure all pertinent information is acquired to make adequate MDR/MDV decision
  • Review medical assessments and manufacturing investigations to include in regulatory reports
  • Review and analyze data for trending


Quality Reviewer II


  • Manage approval process for rapid decision making and action
  • Perform intake of clinical product complaints from clinical sites
  • Review and liaise with Clinical Site personnel all incoming complaint data and investigations
  • Escalate all critical complaints
  • Perform complaint data trending and analysis
  • Collaborate with complaint investigators on clinical complaint investigations revisions/updates
  • Oversee maintenance of heavily regulated clinical documentation, per ICH guidelines
  • Support investigation and change management quality systems

Confidential, Wayne, NJ

Senior Product Analyst - Complaints Manager


  • Evaluated potential non-conforming product and drove organizational decision on product field actions
  • Managed approval process for rapid decision making and action
  • Managed all aspects of Cardiac Surgery medical device complaints, including investigation, responses, root cause analysis, CAPA, and final review/closeout
  • Investigation and documentation of field clinical events and follow-through
  • Authored and submitted MDRs and MDVs to FDA
  • Performed periodic audits on complaint data, per company & regulatory requirements
  • Identified and assessed new opportunities for improvements to work processes and practices
  • Executed all aspects of complaints metrics - data analysis, organization and presentation
  • Managed all complaints-related Quality and Regulatory documentation


QA Product Complaints Specialist/TrackWise Administrator


  • Managed approval process for rapid decision making and action
  • Managed all aspects of prescription drug products and medical devices complaints, including investigation, responses, and closeout
  • Maintained and updated TrackWise database and hard copy files for tracking
  • Collaborated with medical and regulatory professionals to arrange product/batch investigations of adverse events and medical device malfunctions
  • Collaborated with Senior Management on revisions of policies and procedures, including Business Continuity Plan, Disaster Recovery, Complaint Audit procedure
  • Maintained discretion of highly sensitive business information and confidential materials
  • Created process flow maps using Visio to write/revise departmental procedures
  • Executed validation protocols for complaints handling database
  • Troubleshoot database issues, identify root causes, and implement optimal solutions
  • Created and implemented Complaints Audit Plan
  • Reviewed manufacturing and packaging investigations of complaints reported

Confidential, W Paterson, NJ

Quality Assurance Specialist II (Purdue Pharma)


  • Coordinated all facets of Third Party Supplier complaint investigations lifecycles
  • TEMPEffected changes to product complaint investigations and Root Cause Analysis in collaboration with Senior Management
  • Managed all aspects of Stability Data from Third Party Suppliers
  • Executed cGMP documentation control of Third Party Supplier complaint investigations, stability reports, and all paper-based and electronic versions of Annual Product Reviews (APRs) from Third Party Suppliers

Confidential,Ramsey, NJ

Documentation Development Specialist Manager


  • Manage approval process for rapid decision making and action
  • Spearheaded a Documentation Control Department to control all aspects of cGMP documentation, including identifying and developing an action plan to improve paper-based documentation structure
  • Interacted with technical personnel to address issues and requirements, i.e. IQ/OQ/PQ documents and validation of equipment, facility commissioning documents, process deviations in manufacturing, internal manufacturing investigations, calibration deviations, cleaning and process validation protocols, and change controls
  • Represented Glatt during routine DEA and FDA activities/audits and client audits
  • Performed routine audits on manual documentation systems
  • Wrote, revised, researched, analyzed and interpreted policies and procedures, including Military Standard Specifications Procedure and Handling FDA Audits, Company Motto, and Company Dress Policy

Confidential, Pearl River, NY

QA Compliance Documentation Specialist


  • Promoted from Consultant to Permanent Employee in February 2004
  • Managed strategic application qualification efforts from project inception through go-live, including test methods, validation protocols, and procedures
  • Collaborated with lab experts on SOP revisions
  • Directed Quality Compliance inter-departmental meetings utilizing corporate compliance presentations and communicated compliance-related concerns to various Quality departments
  • Evaluated Laboratory documents to meet domestic and international requirements
  • Audited, maintained, and archived all laboratory and batch record documentation
  • Attended internal laboratory supervisors/managers meetings to review documents

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