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Manager - Quality Control & Assurance Resume

Tulsa, OK

SUMMARY:

  • Leadership - Quality Control - Operating & Process Improvement - Program Management
  • Highly accomplished professional with diverse experience in manufacturing and engineering environments looking for opportunity in career advancement.
  • Cross functional skill set spanning roles in Quality Control & Assurance, Management, Program Management, Continuous Improvement Leadership and Project Engineering.
  • Highly effective communicator and leader with proven ability to build long-term relationships with internal & external customers including International relations.
  • Adept at integrating cross functional teams to develop controlled processes and directing projects of significant complexity across many functional areas both internal and external to the company to drive continual improvement and outstanding customer ratings while reducing product manufacturing costs and enhancing bottom-line profits.
  • Pioneered “360 Trustee Team” business practice launching SQDEC (Safety, Quality, Delivery, Employee, and Cost) and Kaizen boards to manufacturing work centers and support departments.
  • Established and implemented internal & external performance indicators including efficiency utilization, profit & loss, first pass yields, scrap and rework utilizing ERP collection methods.
  • Led the organization through NADCAP Chemical Processing audit achieving 18 Month Merit decreasing the audit frequency from 12 month.
  • Developed Safety, Core Competency and Quality System training matrix measuring effectiveness and develop needs of the organization.
  • Enhanced Supplier Quality Control program with the introduction of Quality Improvement Plans (QIP), Failure Mode and Effect Analysis (FMEA), Supplier Selection Criteria resulting in Long Term Agreements & improved supplier quality.
  • Launched and managed Quality Management Systems obtaining ISO9001:2008, AS9100C, NADCAP, FAA-PMA & FAA-Repair Station certifications.
  • Managed Design Services for production support, in-service support and modification upgrades for two fleets of Special Mission jets operated by the Japan Air Self Defense Force reducing PCR backlog by 35% the first 90 days.
  • Deployed Quality Action Teams integrating RCCA techniques reducing controllable cost of poor quality by 8% resulting in $93K monthly cost avoidance in the first four weeks of implementation.
  • Integrated SPC techniques improving process capability from 0.93 to 1.43 within six weeks surpassing the anticipated benchmark of 1.33.
  • Institutionalized Product Realization Process standardizing new product/process introduction, project management and presentation format to peers, executive management and customers.
  • Compiled, verified and presented technical modifications of aircraft to Japan Air Self Defense customer during aircraft delivery.
  • Frequently traveled domestically & internationally to suppliers and customers providing technical and testing support.

CORE SKILLS:

Six Sigma/Lean Principles

Process & Technical Engineering

Regulatory Agencies

Departmental Budget

Corrective/Preventive Action

Servant Leadership Motivation

Communication

Project/Program Management

Customer Support/Service

PROFESSIONAL EXPERIENCE:

Confidential, Tulsa, OK

Manager - Quality Control & Assurance

Responsibilities:

  • Leadership position in rigging and lifting devices reporting to the Director of Quality, Environmental Health & Safety.

Confidential, Tulsa, OK

Manager - Quality Control & Assurance

Responsibilities:

  • Senior Leadership position in Aviation Electronics manufacturing industry reporting to Senior General Manager and Corporate Quality Director having direct oversight of the resident’s Quality Control & Assurance Organization.

Confidential, Tulsa, OK

Management - Quality Control & Assurance

Responsibilities:

  • Establishment of Quality Management System for new aerospace organization to achieve FAA Part Manufacturing Authority of new Supplemental Type Certificate products.
  • Developed supplier control processes and selection criteria.
  • Configuration validation and management of conformity test articles during Qualification Testing.

Confidential, Tulsa, OK

Management - Quality Control & Assurance

Responsibilities:

  • Transitioned from SR Quality Engineer to Manager of Quality Control and Assurance reporting to the General Manager having direct oversight of seven stakeholders including Quality Engineering, Inspection and Lab Technicians.

Senior Quality Engineer - Quality Control

Confidential

Responsibilities:

  • Reporting to Quality Manager, led Material Review Board in the evaluation, disposition and disposal of non-conforming product.
  • Maintained and revised Quality Management System procedures incorporating AS9100 Rev. C, FAA Part 21 Revision and SAP implementation. .

Confidential, Wichita, KS

Management - Continuous Improvement

Responsibilities:

  • Conceptualized and facilitated lean transformation within the composite manufacturing organization defining training curriculum, realignment initiatives, productivity improvements, standard work and cost reduction programs.
  • Coached and provided guidance of best practices in 5S initiatives, value stream road mapping and work cell layouts.
  • Established performance indicators and operating goals that consistently improved product output, quality and customer satisfaction.

Program Manager

Confidential

Responsibilities:

  • Assembled cross-functional team to define scope, schedule and resources for program.
  • Scheduled tasks and monitored program progress ensuring tasks were performed to target milestones and budget. Performed risk analysis, mitigated constraints, championed conflict resolution and defined action plans to achieve customer satisfaction and on time delivery expectations.
  • Reviewed design engineering and negotiated contract pricing with the customer.

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