OBJECTIVE:

To obtain a position with a reputable organization to progress my career, utilizing the skills that I have developed to date in taking on new more challenging projects in the field of Quality Assurance or Scrum Master.

SUMMARY:

Overall 10+ Years of IT experience, mainly in the Banking financial domain. 9+ years of experience in Card domain with Confidential 1 year in Telecom domain with Confidential .

TECHNICAL SKILLS:

Software Quality assurance tools & Applications.: Application Life Cycle Management 11.0, Mercury Quality Center 9.2, JIRA, IBM - BPM, TSYS Mainframe application, SQL, PEGA tool, Online Admin tool, Microsoft Visio, SoapUI.

Testing Technical Skills: TSYS - Mainframe Testing, PEGA & BPM application testing, System testing (Agile & Waterfall models), User Acceptance Testing, Channel Testing, Regression testing, Mobile Testing, IVR Testing, White, Black and Gray box testing.

Software Method: Software Testing Life Cycle and Software Development Life Cycle phases and Methods.

Domain Expertise: Banking - Credit Cards, Marketing Services and Telecom.

Domain/Industry Interests: Banking and Telecom.

Training: Periodic Technical and Software quality assurance trainings to conduct for the team members and new Joiners.

Interpersonal: Multi-cultural background and hence ability to work well with others and highly receptive to new environments with strong verbal and communication skills.

Management: Business development skills - Planning, Assessment, Budgeting, Estimation, progress monitoring, Risk mitigation and incident management.

PROFESSIONAL EXPERIENCE:

Confidential

Test Lead - Manual & Automation testing

Tools: HP Application Life Cycle Management 11.00, Selenium, SOAP UI, SQL, JIRA, TSYS Mainframe, PEGA tool.

Responsibilities:

• Interact with the business stakeholders and subject matter experts in order to understand their problems and needs. Gather documents, and analyzes business needs and requirements.
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing software, hardware and IT processes.
• Compile and distribute reports on application development and deployment, Evaluate and draw conclusions from data related to customer behavior.
• Consult with the executive team and the IT department on the newest technology and its implications in the industry.
• Design of automation Test scripts and maintenance.
• Design Trace matrix and Test Strategy & Plan.
• Design & review test scenarios and test scripts for Functional Testing.
• Prepare test data, Test Conditions using Test Account Management system and TYS Mainframe application.
• Test Execution and Reporting.
• Defect management, reporting and tracking.
• Assign the work/responsibilities among the resources and follow up on the status and issues towards closure.
• Participation in daily scrum meetings, Story grooming and pointing, Sprint planning & retrospective meetings.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Worked with customers and product manager to prioritize and validate requirements.
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality through metrics and mentored team thru the project management processes.

Confidential

Test Lead

Tools: HP Application Life Cycle Management 11.00, SOAP UI, SQL, JIRA, TSYS Mainframe, On-line admin tool.

Responsibilities:

• Mobile testing on IOS and Android devices on multiple platforms and browsers
• Design Trace matrix, Test Strategy & Plan. Further review with stakeholders and approvals.
• Design test scenarios and test scripts for User acceptance testing.
• Review test scripts
• Prepare test data, Test Conditions.
• Test Execution and Report Results.
• Defect Report and Tracking.
• Assign the work/responsibilities among the resources and follow up on the status and issues towards closure.
• Validation for Production Launch.

Confidential

Test Lead

Tools: HP Application Life Cycle Management 11.00, SQL, TSYS mainframe, IBM-BPM tool.

Responsibilities:

• Onsite-offshore resource estimation, management & coordination.
• Design strategies, plan, test scenarios and test scripts for Functional Testing.
• Review test strategy, plan, scripts for necessary approvals.
• Prepare test data & conditioning.
• Test Execution and reporting.
• Defect management, tracking & reporting.
• Assign the work/responsibilities among the resources and follow up on the status and issues towards closure.

Confidential

Test Lead

Tools: Quality Center (QC), Quick Test Professional (QTP), SQL, TSYS mainframe, TOAD - DB.

Responsibilities:

• Design & Development of Automation & Manual test scripts, Ensuring Complete Test Coverage during System Integration testing, UAT, regression testing. Involvement in the planning, monitoring, and control of the testing activities and tasks.
• Data conditioning using test account management system, TSYS, SOAP UI for both Manual & Automation test scripts.
• Recognize projects when test automation is appropriate and, if it is, plan the effort, select the tools, and ensure training of the team. Provide SME level Inputs and guidance for performing manual & automation of different business flows in the system.
• Assign the work/responsibilities among the resources, Daily offshore & onshore calls, Technical and Analytical review on day to day execution. Co-Ordination and follow ups on the progress, status and issues towards closure.
• Creation of the Test Plan and the Test Report.
• Design test scenarios and test scripts for Functional Testing.
• Prepared test data, Test Conditions.
• Test Execution and Report Results.
• Execute QTP scripts for Regression.
• Defect Report and Tracking.

Confidential

Development & Test Analyst

Tools: Cosmocom & Genesys, Quality center - 9.2, SQL.

Responsibilities:

• Requirement gathering from client based on business requirements & Review of functional and technical specification documents.
• Design of test plan for the execution cycle.
• Validate voice application.
• Created test cases, test plan and impact matrix to ensure 100% requirement coverage.
• Conducting review meetings within the team, test execution and reporting results.
• Defect reporting / tracking and prioritizing defects.
• Prepare / update the metrics dashboard at the end of each phase or during completion of the project.
• Ensure timely delivery of different testing milestones.
• Track and prepare the report of testing activities like testing results, test case coverage, required resources, defects discovered and its status, performance baselines, lessons learnt etc.

Confidential

Project Trainee

Tools: Quick Test Professional 8.2 - Java Web Application, Quality center.

Responsibilities:

• Wrote test cases and test scripts for the application.
• Involved in implementation of entire testing cycle.
• Involved in Unit Testing, integration Testing, Regression Testing & Functionality Testing.
• Reported the bugs.
• Maintenance in TTDB.
• Developed the Test scripts, Debug and execute the Test scripts using the QTP.
• Requirement Gathering from stake holders/Product owners, Analysis, Estimation (Story pointing & grooming) of requirements. Preparation of test strategy & test plan, Gantt chart, review & Approval. To perform Requirement Analysis and Reviewing the Business related Documents- Including Functional, Technical and Architectural Specifications.
• Design & Development of Automation & Manual test scripts, Ensuring Complete Test Coverage during System Integration testing, UAT, regression testing. Involvement in the planning, monitoring, and control of the testing activities and tasks.
• Data conditioning using test account management system, TSYS, SOAP UI for both Manual & Automation test scripts
• Recognize projects when test automation is appropriate and, if it is, plan the effort, select the tools, and ensure training of the team. Provide SME level Inputs and guidance for performing manual & automation of different business flows in the system.
• Assign the work/responsibilities among the resources, Daily offshore & onshore calls, Technical and Analytical review on day to day execution. Co-Ordination and follow ups on the progress, status and issues towards closure.
• Test Execution of Manual and Automation test scripts and Reporting.
• Maintenance of Automation & Manual test scripts - Existing test scripts to redesign & update to the newer version of requirements for regression scope.
• Defect management, reporting and tracking. Daily defect meetings, updates, reviews & reporting.
• Collaborating with clients and Project manager & stakeholders to establish metrics and developing processes to ensure quality goals are met.
• Condition Test accounts and validate using different screens (IAGI, IASC, MACR, MCBS, WCCO etc.) using TSYS mainframe application.
• Experience in managing Test plans, and procedures; assist with defect prioritization, remediation and reporting metrics.
• Experience working with JIRA - Efficiently log, update of task status and track Defects in JIRA,
• Test Functionality on Devices and Multiple browsers (Perform Mobile Testing using devices like I-Pad, Tablet, I-Phone, Android and Desktop).
• Attend Sprint Planning meetings and other related Agile testing activities, Train new team members and transition teams to agile framework with Scrum to enhance team skill levels.
• Identify and remove organization and team impediments to enhance productivity and efficiency.
• Validate voice application, Create Dashboard reports to present to stake holders.
• Develop and provide testing metrics and reports for the QA dashboard.
• Document and track key project milestones and overall project deliverables.
• Coordinate creation and execution of test scripts & create Project test strategy and test plan.
• Various banking channel experience such as internet banking, Phone & e-mail banking along with statement validation.
• Onsite-offshore coordination & Co-ordination with Business Analyst, Business Lead and Test Manager.
• Assessment, Estimation and obtaining necessary management support / approvals for the time, resources and budget required to perform the testing project.
• Arrange the Hardware and software requirements for the Test Setup and escalate the issues of project.
• Analyze the application functionality with required documents such as Business Requirement Specification, Functional Requirement Specification documents and create the test scenarios.
• Assign task to all Testing Team members and ensure effective productivity in the project for the defined timeline.
• Check, review the Test cases, Test Plan and Impact matrix to ensure 100% requirement coverage.
• Design and execution in all phases of STLC (UAT, System Testing and Regression Testing).
• Project auditing as per the business standards i.e. Document, implement, monitor, and enforce all processes.
• Interact with the business stakeholders and subject matter experts in order to understand their problems and needs. Gather documents, and analyzes business needs and requirements.
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes.
• Compile and distribute reports on application development and deployment, Evaluate and draw conclusions from data related to customer behavior.
• Consult with the executive team and the IT department on the newest technology and its implications in the industry.
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Worked with customers and product manager to prioritize and validate requirements.
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.