SUMMARY

• Over 7+ years of diverse experience in Information Technology with an emphasis on Software Quality Assurance.
• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance, RUP and Agile Methodologies, Agile PLM
• Good knowledge ofICD - 9/ICD-10andHIPAA 4010/5010Transaction Requirements.
• Expertise in using Testing tools LISA, Soap UI, QTP, and ALM/Quality Center.
• Tested applications based on Service Oriented Architecture (SOA)
• Good experience working with ClaimsProcessing ITS, Subscriber/Member enrollment, Billing and Provider applications inFACETS.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Experience testing mobile applications on iOS, Android and BBOS.
• Experience withMobile application testing - iPhone, Android, Blackberry and feature phones using Simulator.
• Experience in testingWeb ServicesandIVRapplications (Touch Town, Power Speech)
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Good understanding of Data warehousing, ETL in SSIS to perform Source to Target testing.
• Expert in working with JIRA, Microsoft Test Manager.
• Experience withMobile application testing - iPhone, Android, Blackberry and feature phones using Simulator"Device anywhere" “Perfecto”.
• Experience in Functional Testing, GUI, Regression, Smoke, System, Integration, Sanity, Black Box, User Acceptance Testing, End to End testing and Cross Browser testing of Client/Server, Web based & Mobile applications.
• Basic automation testing experience using LoadRunner, QTP/UFT.
• Knowledge in Application Life cycle Management (ALM).
• Exclusive experience in testing and development in SharePoint 2010.
• Hands on experience in SQL Server new features in test environment.
• Extensive testing experience with AS400 Mainframe Technology.
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands.
• Participated in design Walkthroughs and Inspection meetings to review Test scripts and results.
• Extensive working experience in Oracle on UNIX Environment.
• Experienced in validating source to target mappings, their implementations viaETLtools, and the testingprocesses involved in a data warehousing environment.
• Highly detail oriented, organized, analytical and efficient in approach
• Strong working knowledge of Team Foundation Server (TFS) andMicrosoftTestManager(MTM)on Visual Studio Team Foundation (VSTF) in managing product lifecycle.
• Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment.

TECHNICAL SKILLS

Testing Tools: UFT/QTP, Web Services, ITKO LISA, Selenium, Load Runner, SOPA UI, JIRA, TFS

Bug Reporting Tools: ALM/Quality Center, Bugzilla, JIRA, TestDirectorDatabases SQL, SB2MS SQL Server, Oracle, MS Access, DB2

Languages: C, C++, SQL, PL/SQL, .Net, JAVA, J2EE, JUnit, HTML

Query Tools: TOAD, MS SQL Server, My SQL, SharePoint 2010 and 2013.

Other Tools: MS Office Suite (word, Excel, Power point, Visio)

Web Browser: Internet Explorer, Netscape Navigator, Mozilla Firefox

PROFESSIONAL EXPERIENCE

Confidential, Sunbury PA

Sr. QA Analyst (E-Commerce)/Mobile Tester

Responsibilities:

• Developed Test scenarios, Test Scripts and Test cases based on Requirements
• Reviewed the Business Requirement documents with the business and development team to understand the architecture and functionality of the application in an agile environment.
• Prepared AS-IS PMS (Mainframe Policy Management System) and to identify current functionalities for Quote, Submit and Issuance of Insurance Policies and TO-BE documentation.
• ConductedFunctionality testingduring various phases of the application usingUFT/QTP.
• Expert in writing test scripts manually.
• Created and maintained detailed test cases to perform various types of testing in Test Plan module of ALM/Quality Center.
• Performed data driven testing by data driver wizard and parameterization in UFT/QTP for web based application
• Extensively tested web service functionality and Performance using CA LISA and Load Runner.
• Generated Automation Scripts from Scratch for UFT/QTP.
• Performed functional testing of individual modules (Accounts, Trading, Quotes and More) of the Application on iOS, Android, Blackberry OS, Windows OS operating systems.
• Writing Complex SQL queries and optimizing SQL Queries
• Perform mobile testing on various mobile devices such as IPhone, HTC droid and Dell Streak.
• Created various Custom functions using VB scripting in UFT/QTP
• Worked in mainframe environment and used SQL to query various reporting databases
• Involved in validating SOAP XML specifications as per the standards.
• Functionally validated Web services delivered in SOAP XML format as provided in specification document
• Used JIRA for logging Defects and tracking
• Requested different versions of iOS, Android and Blackberry mobile devices
• Analyzed the Crash reports on various mobile platforms and reported to the development team
• Experience in designing and customizing automated test cases using ITKO Lisa.
• Performed browser compatibility and configuration testing on various operating systems such as Blackberry OS, Android OS, iOS etc.
• Tested the UI of the end product on mobile, PC, Android and Apple platforms to ensure that language translation and currency conversions were displaying as required
• Scripted test cases using LISA for Services Validation
• Executed automated test cases in ALM/Quality Center and reported defects in JIRA
• Detected, reported and tracked defects using ALM/Quality Center.
• Conducted the defect report in ALM/Quality Center.
• Interacted with the developers to report and using ALM/Quality Center.
• Worked in an agile team to test the functionality of the Web based customer facing site
• Used ALM/Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Identified software problems, wrote easy-to -follow bug reports, logged them into bug tracking tool ALM/Quality Center.

Environment: ALM/Quality Center, QTP/UFT, Manual Testing, Mainframe, Web Services, SOAP UI, XML, UAT, iPhone, IPad, iOS, Android, Blackberry OS, Emulator like Device Anywhere, perfecto mobile, Java, J2EE, Java Scripting, VB Scripting, Selenium, MS SQL Server, MS SQL, MS project, MS Office etc.

Confidential, San Francisco CA

Sr. QA Analyst

Responsibilities:

• Involved in the Review of Requirements Specification with functional manager and technical specialists of the application
• Design and execute Test Plans and Test Cases, generate Test Scripts and Test scenarios.
• Prepared Test cases, according to the business specification and wrote test scripts and maintained them.
• Wrote test plan for the newly introduced Hedge Fund trading system module.
• Prepared proper documentation with reference to company policy for the new WebPages designed of the latest release.
• Experienced in testing both domestic and European POS systems.
• Involved in these two major projects from test planning phase to final release and performed end to end testing of the POS application.
• Performing Multiple rounds of Test Execution using SOAP UI across various releases of services
• Huge working experience in SOA testing
• Used SOAP UI for XML based Web Methods testing
• Responsible for creating Use Case specifications for Service Oriented Architecture (SOA) services
• Used SOAP UI for WSDL files validation in Web Services testing
• Prepared accurate and detailed requirement specifications documents and functional specification documents for developing various mobile apps and for transferring the CRM project to the client's internal IT team.
• Experienced in ATG, Commerce, POS, ATM Credit Debit e-commerce mPOS, OMS, order management system, WMS, warehouse management system, cart Merchandizing PCI EMV PINPAD Supply Chain Logistics SEO
• Implemented the whole life cycle of QA methodology starting from planning, capturing, creating, executing reporting and tracking the defects using Test Director.
• Executed test cases through TFS and reported defects in Microsoft Visual Studio Test Manager
• Developed and executed test cases test Scenarios and followed-up defects using TFS.
• Tracked defects using TFS
• Interacted with the developers to report and using TFS
• Performed manual testing using SQL Scripts.
• Tested user interface and navigation controls of the application using WinRunner.
• Installed and used "Emulator" to perform mobile test execution for Iphone, HTC droid, Samsung android and, Dell Streak.
• Tested and coordinated mobile applications in both Native and Web environments and validated the mobile application functionality on physical smart phone hardware devices and virtual device emulators like: Device Anywhere and Simulators like: Android SDK, IPhone SDK etc.
• Performed the Backend integration testing to ensure data consistency on front-end by writing and executing SQL queries on the Database.
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Writing and Executing Test cases for ios, android, blackberry.
• Performed functional testing of individual modules of the Application on iOS, Android.
• Application on iPhone, iPad and Android
• Developed and executed test cases and test Scenarios and followed-up defects using Test Director.
• Performed Integration, Blackbox testing, System testing and Regression testing.
• Enhanced test scripts using various utilities provided in WinRunner like verification points, parameterization for testing multiple data input.
• Performed Stress Testing, Load Testing, Volume Testing, and Performance Testing using LoadRunner.
• Used Test Director for test documentation management and defect tracking.
• Maintained biweekly and weekly reports
• Identified resources, tasks and scheduling
• Conducted Bug review meeting to discuss resolution of issues
• Walkthrough on all of test cases

Environment: iOS, Android OS, TFS (Team Foundation Server), Microsoft Test Manager, Visual Studio, VSTS, BlackBerry OS, Device Anywhere, WinRunner, Load Runner, SQL, POS express, Fujitsu Globalstore application, Service Oriented Architecture (SOA), SOAP UI, MS SQL Server 2005, QC, Silk, XML, Windows

Confidential, Dallas, TX

QA Tester

Responsibilities:

• Work closely with members of the SCRUM team to translate the customers' business needs or Business Cases to a technical solution
• Responsible for testing web services both on the back end and also the consumers of the web services.
• Extensively worked intestingreporting tool,Cognosby writing test cases and executing them in full software development life cycle
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
• Performed data driven testing and parameterization using QTP.
• Clearly documented and executedTestscripts inMicrosoftTestmanager
• Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Done the API testing Using SOAP UI tool creating customers and Validate in Back end and front end systems
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Used Environmental variables to analyze the execution environment of QTP
• Performed data-driven testing on the application by using parameterization technique on QTP
• Experience withMicrosoftTestManager, Experience using Visual Studio Performance and Load testingtools.
• Experience in Capital markets, Investment banking, Trading applications, credit card applications, Mortgage lending and stock accounting
• Involved in evaluation of theQAissue tracking toolTFSand manage it for the wholeQAteam.
• Worked on Team Foundation Server (TFS) andMicrosoftTestManager(MTM) to effectively manage the product life cycle.
• Maintain the issues, QA logs and Follow up with Issue Owners to close the issues.
• Performed Functional, System, Security, Localization and Regression & User Interface testing of software applications.
• Worked with ETL group for understating mappings for dimensions and facts
• Performed Database Validation Testing and manipulations using SQL quires.
• Responsible for gathering requirements, design and develop data warehousing ETL solutions and delivery reports
• Worked with ETL group for understating mappings for dimensions and facts
• Wrote SQL queries to retrieve data from DB2 databases after data migration.
• Involved in preparing Test Plan and Test Cases based on business requirements.
• Work with Team members to organize data for Testing Web Services for various Client Products.
• Modified and Edited the XML to validate the SOAP UI Services.
• Created test plans and wrote test cases
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.
• Validated the Web Services (SOAP) both Request and Respond Messages.

Environment: Quality Center, QTP, ETL, Data Warehouse, Informatica, Cognos, DB2, Oracle, MS Office Suite, Java, UNIX, XML, SQL, J2EE, Lotus Notes, Restful Web Services, Etc

Confidential, Tacoma, WA

QA Analyst

Responsibilities:

• Performed Functional, System, Security, and Regression & User Interface testing of software applications.
• Interacted with the Business Users and BA to determine and review BRDs, SRSs, and FRDs.
• Written and executed test cases for ICD 9 and ICD 10 codes and charges validation
• Worked on creating specifications for transitioning business from HIPAA 4010A to 5010 and from ICD-9 to ICD-10.
• Create test data as required by tests in Facets 4.71/5.01 and CCA.
• Tested various transactions (Enrollment(834), Payment (835) andMedical/Dental ClaimData (837) for their compliance with the HIPAA regulations.
• Conducted Validations for different FACETS modules Providers, Claims and Membership
• Reviewed the Business Requirement documents with the business and development team to understand the architecture and functionality of the application in an agile environment.
• Performed “UAT” for 5010 and ICD 10 codes.
• Prepared Test plan and test case for EDI 834 - Members Enrollment.
• Testing of EDI X12 834i, 834p, 834d Transaction sets for claims processing
• Responsible for review of requirements from Business Functional Specifications and conducted code as well as application design walkthroughs with Business, development team and test team members respectively.
• Edit claims (EDI Claims) with UltraEdit.
• Tested the HIPPA EDI 837/834 transactions according to test scenarios and verify the data with FACETS on different modules.
• Worked on Facets User Interface Modernization and Claims enhancements like ICD-10 enhancements etc.
• Determined test objectives and standards by reviewing customer requirements and system design documents.
• Gained an understanding of business requirements, current system operations/functionality and any proposed new requirements.
• Developed test plan and test scenarios for different modules.
• Developed Test scenarios, Test Scripts and Test cases based on Requirements, Detail Specification Document’s and GAP documents using Rational Quality Manager.
• Used Test Lab module of Quality Center to perform test execution activities by creating various test sets.
• Utilized Defect module of Quality Center for Defect Management.
• Created and executed test plans and scripts to verify software functionality and adherence to business requirements.
• Documented and reported defects within established process and tracking systems using Quality Center.
• Developed Web Services scripts for a Web Service call sing SOAP
• Manually test each and every module of the application and verify against expected results.
• Good knowledge of ISO 9000, CMM Level standards, HL7 and ICD 9/10 code lists.
• Performed the functional testing of HL7 transaction XML format messages.
• Performed Sanity and Smoke Testing of the application manually after each build.
• Understand and develop Web Services test strategy for different services as part of SOA
• Worked with business users, business analysts and SMEs to understand different critical business processes.
• Tested HIPAA EDI Transactions and Code Sets Standards such as 820, 837/835, 270/271, 276/277 transactions.
• Created and Maintained Test Matrix and Requirement Traceability Matrix.
• Extensively utilized Requirements, Test Plan, Test Lab and Defects Modules of Quality Center during STLC.
• Coordinated with the developers on Defects Status on a regular basis.
• Successfully created and executed complex SQL Queries on SQL Server Database using SQL Query Analyzer to verify and validate data.
• Responsible for testing backward compatibility on various proxies of web services
• Participate in various meeting and discussed Enhancement and Modification request.

Environment: Windows, Quality Center, SQL, QTP, Web logic, MS Office Suite, UNIX, Oracle, XML, Web Services, Etc

Confidential - Cleveland, OH

QA Analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Center.
• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Performed software web testing for multi-family lending groupcommercial loanorigination packages.
• Performed GUI testing on Loan IQ target screens to validate data population during post Conversion process.
• Using agile methodology and engage in an iterative workflow and incremental delivery of working software.
• End to End testing of Banking Products such as Certificate of Deposits, Checking Accounts, Saving Accounts, Installment Loan, etc.
• Experienced in Equity, equities, Options, FOREX, Mutual Funds, Hedge Funds, trading, trade, Swaps, Swaptions, Futures, FRAs, Escrows, API, Risk management, wealth, securities, fixed income, Commodities, Mutual Fund loan, LOS, loan mortgage Origination, FX, FIX, Derivative Capital Market Asset Risk ACH SWIFT AML Wire transfer salesforce Performed manual and functional testing on various parts of the application and used Quality Center for offshore defect tracking and Quality Center for onsite defect tracking
• Responsible for Manual Testing and Automation Testing.
• Analyzed, documented and maintained Test Results and Test Logs.
• Performed Web testing to check for broken links in a page.
• Analyzed Ecommerce needs and recommended web site structure and basic design guidelines
• Validated database operations by executing SQL statements and compared actual database with new results to assure there is no data missing.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Rigorously tested SQL’s implementation of existing code.
• Performed backend testing for data validation using SQL Queries.
• Involved performing end to end testing of Ecommerce applications
• Created data driven tests using QTPby adding statements to already existing scripts so that test scripts could be run with multiple sets of data.
• Configuring and implementing stubs simulating actual web services
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Participated in daily Scrum meetings and sprint reviews and Implement AGILE QA processes and practices for efficient test and defect management.
• Used Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Identified software problems, wrote easy-to -follow bug reports, logged them into bug tracking tool Quality Center.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Extensively used Microsoft Office Suite of products for documentation and data interpretation.
• Create test cases and sample data to test Client Web Services.
• Bug Reporting using Quality Center.
• Interacted with the developers to report and using Quality Center.
• Involved in troubleshooting various build and configuration issues.
• Participated in Triage Meetings, weekly status meetings with IT and business people

Environment: Windows, Quality Center, SQL, MS Office Suite, QTP, Web Services, Etc

Confidential, Portsmouth, NH

QA Tester

Responsibilities:

• Worked with the PM and PDU (Program Development Unit) to create Project Charter which covered high level objectives of the work to be done, strategic fit, key success factors and scope of the project
• Conducted a walkthrough session of the scope document to ensure that the project sponsors and stake holders understand the project scope and any associated constraints, risks and issues as early as possible.
• Worked on Guidewire’s Claim Center Application to identify claim process changes and enhancements.
• Created Detailed Test Plan, Test Approach, Test Matrix, Test Strategy documents based on the information gathered through business requirements and design/application walkthroughs.
• Experienced in PAS, Underwriting Reinsurer Reinsurance, Annuity, annuities, Casualty life insurance claims IRA PAS policy administration system retirement Guidewire
• Prepared a package of Process Flow diagrams to document the existing system and used UML notations for Object Oriented Design and Documentation.
• Responsible for identifying gaps in the software between core functionality and user defined requirements.
• Used Quality Center bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• ManagedIVRquality assurance (QA) which included the creation and documentation of test scenarios, test cases, scripts, testing, UAT and perform internal QAactivities onIVRreleases.
• Workedwith clients to generateIVRCall Flow diagrams (VISIO), report needs and suggested improvements in order to buildIVRtest plan.
• Exported Manual test cases into Quality Center and maintained the same in the Test Plan module.
• Created and maintained Requirement Traceability Matrix(RTM) to ensure the requirement coverage
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Have good experience in Guidewire - Billing Center product
• Performed test case assignments in Test Lab modules of Quality Center.
• Detected, reported and tracked defects using Quality Center.
• Performed backend testing for data validation using SQL Queries.
• Functionally validated Web services delivered in SOAP XML format as provided in specification document
• Coordinated with Business Users and Development for setting up Test Environment, Test Data and Backend Interfaces.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues
• Assist and guide project teams to implement and document standards, procedures, artifacts, and plans consistent with QA and Test deliverables for the project team.
• Mentored QA Team by looking into different technical problems with development and helped them prioritize Testing tasks.
• Analyzed test progress and send weekly progress reports to the Project Manager
• Actively trained Business Users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure.

Environment: Guidewire Policy Center and Guidewire Claim Center SQL Server, MS Visio, QTP, Quality Center, SOAP UI, MS Excel, MS Access, UNIX, MS Office 2000

Confidential, Franklin Lakes, NJ

QA analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows
• Ability to work using cross functional using agile Methodology.
• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Conduct Work-Sessions for Work-Around planning
• Knowledge and experience in creating requirements for HIPAA (EDIX12 Transactions)
• Knowledge and experience in applying NCPDP standards.
• Training and experience in Medicare Part D in a CMS Compliant and CMMI
• Experienced in EDI, MMIS, Medicare, Medicaid, HIX, ICD, 270, 271, 834, 835, 837 payer Claim processing enroll Provider Billing X12 Edifecs HL7 Part D Pharmacy Health Insurance Exchange HL7 facets QNXT X12 HIPAA EDIFACT CTP claims test pro AMISYS PowerMHS COB
• Understanding and resolving of CMS Compliance issues (Medicare Part D)
• Experience using Agile software development methodologies, including experience creating and managing SCRUM artifacts (User Stories, Product Backlog, facilitating Scrum meetings)
• Creating Business Rules, User Interface Rules and Use Cases for functionalities captured within the Functional Requirement documents in preparation for HIPAA D.0 changes
• Translate and clarified Business Requirement Documents into Functional Requirements for Point of Sale (POS)-Ex: F1/F2/F3 Transactions, Explanation of Benefits - Troop and Drug Spend (EOB)
• Participated in conducting System testing and End to End testing manually.
• Conduct Agile Scrum meetings to discuss project progress and plan
• Preparation of Requirements Document, AGILE Storycards, etc
• Extensive UAT Testing Manually.
• Experience in working with Windows, Client-Server, Web based as well as Mainframe related applications.
• Used Test Director Bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Followed the Agile Methodology to emphasize on real time communication over written documentation.
• Used Agile Methodology to minimize risk by implementing software development in short time boxes or iterations.
• Performed backend testing for data validation using SQL Queries.
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Used Test Director to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Extensively used Microsoft Office Suite of products for documentation and data interpretation.
• Participated in Triage Meetings, weekly status meetings with IT and business people.

Environment: Manual Testing, Test Director, SQL, MS Office Suite, Web Services, Etc