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Qa Resume

PROFESSIONAL EXPERIENCE

QA

Confidential

Responsibilities:

  • QA testing of Confidential  Connection web - based application.
  • Bug-tracking and extensive documentation.
  • Authoring of complex test plans, scripts, and status reports.
  • Develop and maintain operational, structural, and tactical knowledge of company’s products.
  • QA testing of all aspects of application functionality.
  • White-box testing utilizing MySQL, TestLog, and AquaData Studio.
  • Bug-tracking and extensive documentation.
  • Interaction with developers, project managers, technical staff, and management
  • Authoring of complex test plans, scripts, and status reports.
  • Extensive interaction with developers, project managers, sales, and upper management.
  • Develop, implement, and maintain system and support processes and procedures.
  • Respond to client issues, following through with the appropriate cross-functional areas as needed
  • to deliver quality customer service.
  • QA testing of all aspects of web-based rating application functionality.
  • Bug-tracking and documentation.
  • Interaction with developers, project managers, technical staff, and agents.
  • Creation of test plans, scripts, and status reports.

Quality Assurance Analyst / Customer Support Manager

Confidential

Responsibilities:

  • QA testing of all aspects of application functionality.
  • Bug-tracking and documentation.
  • Interaction with developers, project managers, technical staff, and management
  • Creation of test plans, scripts, and status reports.
  • Develop, implement, and maintain system and support processes and procedures.
  • Respond to client issues, following through with the appropriate cross-functional areas as needed to deliver quality customer service.
  • Develop and maintain operational, structural, and tactical knowledge of company's products.QA testing of all aspects of web application functionality.
  • Bug-tracking and documentation.
  • Analyze software and systems performance using knowledge of internet and database technologies, utilizing tools such as the .NET framework, HTML, SQL, FoxPro, and XML.
  • Interaction with developers, project managers, technical staff, and management
  • Creation of test plans, scripts, and status reports.
  • Provide Third-Level support for OSSI's internet-based computer-assisted dispatch, and records management applications.
  • Respond to escalated client issues, following through with the appropriate cross-functional areas as needed to deliver quality customer service.
  • Develop and maintain operational, structural, and tactical knowledge of company's products.
  • Develop internal system and support documentation and procedures.
  • Perform user training on OSSI's web-based applications
  • Implementation and installation of OSSI's web-based applications.
  • Develop relationships with the corporation's client base.
  • Documentation and creation of detailed business and technical requirements.Provide timely reporting to management.

Quality Assurance Analyst / Customer Support Analyst

Confidential

Responsibilities:

  • Quality Assurance - Functionality testing of Emergis e-billing customized software, including the creation of test plans and test scripts.
  • Analyze software and systems performance using knowledge of internet and database
  • technologies, .NET, ASP, HTML, SQL, MySQL, XML, and JAVA.
  • Test programs and sub-systems, documenting and tracking associated technical problems.
  • Develop internal system and support documentation, procedures, and customer materials.
  • Provide Third-Level support for Emergis' internet-based e-billing application.
  • Accurately quickly respond to incoming client calls, following through with the appropriate cross-functional areas as needed to deliver customer service.
  • Accurately log customer calls into HEAT and PVCS Tracker call-tracking databases.
  • Ensure effective communication between Application Analysts and other department personnel to sufficiently research clients' concerns.
  • Develop and maintain operational, structural, and tactical knowledge of company's products.
  • Develop relationships with the corporation's client base, as well as, with internal business units.
  • Documentation and creation of detailed business and technical requirements, including process descriptions.
  • Validation of ACH, CTX, CPA005, and other standardized file formats utilized by financial institutions
  • Provide product enhancement suggestions for the e-billing application.

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