SUMMARY

• Senior QA/ Test Analyst specialized in testing Client - Server, and Telecom, Financial, ERP and security services applications.
• Experience in working in software development lifecycle including requirement gap analysis, design development and execution of manual and automation scripts, risk analysis, software metrics development, change control and configuration management, managing the onsite and offshore test resources and improving the efficiency of quality assurance process.
• 9 years of professional experience in Information Technology with extensive experience in performing Manual and Automated Testing
• Experience in working on waterfall and Agile (SCRUM) development methodologies
• Proficient in automation testing in HP Tools: Win Runner, UFT, QTP, Load Runner and ALM Quality center.
• Working knowledge of programming languages, C, VB Script, SQL, PLSQL, Python scripting
• Experienced in testing LAWSON Financial ERP applications and custom interfaces
• Experienced in testing UNIX based application and expertise in using WINSCP, FTP tools
• Experience in Insurance industry accounting system, including Billing & Invoicing, Accounts Receivable, Accounts Payable, and General Ledger
• Excellent leadership skills in leading QA teams, both offshore and onsite teams
• Experience in requirements, Functional Design Docs. & use cases analysis.
• Analytical thinker and a great team player with ability to develop, manage and complete multiple projects/tasks simultaneously within specified timeframe
• Strong knowledge in SDLC, QA Methodologies - CMM, Agile and rational unified process (RUP)
• Ability to accomplish projects and releases before the production dates.
• Strong problem solving skills, extremely reliable, quick learner and able to work independently as well as a team member.

TECHNICAL SKILLS

Testing Tools: QTP 11.0, ALM Quality Center 11.0, Selenium, Clear quest, Load Runner, Jira

Databases: Oracle, Microsoft SQL Server 2008, Oracle, DB2, TOAD

Languages: C, SQL, PL/SQL, UNIX, HTML, XML, .Net, Java, VBScript, C, C++, SOAP, web services

Software: WebSphere, Tomcat, IIS, Team foundation server, Web Logic, Kanban

Development Methodologies: Waterfall and Agile (scrum), Rational Unified Process (RUP)

Client Tools: EPIC (Insurance Agency Mgmt. System), Lawson/Infor Financials, SAP BI, ERP

Misc: Data Warehouse, SQL, BACKEND, Microstrategy, SOAP, SOA, API, XML, as400 Mainframe, CICS, LISA ITKO, TDD, BDD,, salesforce, peoplesoft, SAP, MS Dynamics, SDK, SOA, Device Anywhere, Perfecto Mobile, iOS Android mobile testing, native, Blackberry, simulator, emulator, handset iPad, Teradata, clarity, ppm, Rest, API, Shell scripting, VB script, coded UI, FIDDLER, RALLY, UNIX, LINUX, JIRA, MDM, Master data management

PROFESSIONAL EXPERIENCE

Confidential - Columbus, OH

Sr QA

Responsibilities:

• Created Test Cases according to the business requirements and conducted test case review meetings.
• Created 5010 companion guides to the state by using the X-walks, Mapping Documents.
• Exposed to using ICD 09/ICD 10 coding standards in Medicare and Medicaid domains of the healthcare systems.
• Processed 837P, 837I & 837D transactions, verified those 837 transactions converted correctly to XML file format & XC keyword file format and verified the claims data loaded to Facets & QNXT for further processing.
• Involved web Portal service testing using MMIS.
• Performed tests for EDI transactions (824, 834, 837, 835, 270, 271,276 and 277) Various Inbound and outbound file.
• Used HP ALM/Quality Center to feed the requirements
• Enrolled members through online screens and 834 transactions to Facets.
• Tested the portal application to make sure the claims, members are loading to Facets and Providers can check the member eligibility and claim status.
• Used HP ALM/Quality Center to move the test cases to test lab from test plan.
• Used HP ALM/Quality Center for defect management
• Experience with EDI transactions such as EDI 834 (Benefit Enrollment and Maintenance), 277/275(Health Care Claim Request for Additional Information and Response), 276/277 (Health Care Claim Status Request and Response), 835 (Health Care Claim Payment/Advice), 837P (Health Care Claim: Professional), ICD9, CPT and NDC Codes
• Tested 4010/5010 conversion EDI transactions, 834, 837, 835, 270/271, etc.
• Experienced in EDI, MMIS, Medicare, Medicaid, HIX, ICD, 270, 271, 834, 835, 837 payer Claim processing enroll Provider Billing X12 Edifecs HL7 Part D Pharmacy Health Insurance Exchange HL7 facets QNXT X12 HIPAA EDIFACT CTP claims test pro AMISYS PowerMHS COB
• Performed Analysis of ICD 9 Procedure and Diagnosis Codes in accordance with ICD 10 CM and ICD 10 PCS Conversion Compliances
• Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing)
• Prepared automated scripts for Maintenance and Regression testing using UFT/QTP.
• Conducted Functionality testing during various phases of the application using UFT/QTP
• Created automation test scripts by using UFT and ALM/Quality Center and used GUI, Bitmap and Text checkpoints in UFT script for validations
• Verified and maintained Data Quality, Integrity, data completeness, ETL rules, business logic.
• Thoroughly reviewed and tested each new release/enhancement and analyzing data conversion needs
• Created monthly/weekly status reports to update the project schedules & deliverable plan.
• Executed ETL scripts to populate all the Priced Claim information from Backend i.e. HP9000 systems to the Frontend database SQL Server.
• Worked on different EDI transactions like 837 for submitting claims, 835 for payments, 834 for benefit enrollment, and 820 for premium payments to insurance products, 270/271 for Eligibility inquiry, and 276/277 for claims status.
• Created Test Files and Test Cases for the 4010 to 5010 migration project.
• Worked closely with the Development teams to resolve major issues during testing and production phases of the project and helped Trading Partners and Service Centers in resolving issues with submission of their EDI transactions.
• Executed ETL scripts to populate all the Priced Claim information from Backend i.e. HP9000 systems to the Frontend database SQL Server.
• Performed and assisted various phases of testing which include: System Testing, Smoke Testing, UAT, Parallel Testing to ensure that both 4010 and 5010 EDI files are processing as per the Business requirements and no existing functionality has been disturbed.
• Tracked the defects in ALM/Quality Center and Clear Quest and participated in defect meetings and team meetings.

Environment: Oracle 10G, Java, Asp.net, ALM/Quality Center, Quick Test Pro, HTML, UNIX, Web logic

Confidential

Senior. Test Analyst

Responsibilities:

• Reviewed and analyzed business and technical requirement documents for interfaces and process flows
• Worked primarily on Lawson HR/Payroll systems and testing the customized interfaces to match the business requirements
• Extensively worked on execution of complex process flow paths relating to HR systems
• Used the business components module in ALM Quality center to create componentized test sets in test plan module of quality center.
• Tested and verified the process flow paths in both PFI(process flow administrator) and IPA (Rich client tools)
• Good Understanding of Lawson forms and their functionality
• Created test cases using proper parameters and iterations with appropriate test steps in test plan module
• Created reusable test sets using iterations and parameters for executing process flows
• Tested various customized interfaces for Life point hospital as per their business needs
• Involved in testing the XML design studio changes on the selected Infor Lawson forms
• Implemented Appium scripts to test IOS and Android platforms.
• Integrated the HP ALM /Quality Center (QC) with HP UFT/QTP
• Tested the Business applications on Mobile web and native app both on Android and iOS real devices and emulators.
• Tested the application devices like iPhone/iPad/Samsung/LG.
• Execution of UI and API Tests for different mobile services & automation test cases with help of Appium
• Created environment validation integrated with Jenkins build execution, developed a automation framework
• Strong Experience in Automation Web Application Testing by using HP UFT/QTP
• Developed and maintained automated scripts using UFT/QTP for functional automation testing.
• Designed data driven tests in UFT/QTP script to validate with different sets of test data.
• Implement CICD using BitBucket & Jenkins integration. Used Jenkin as a Continuous Integration server to configure with GitHub and Maven.
• Execution of UI and API Tests for different mobile services & automation test cases with help of Appium
• Good Experience on Mobile Native apps like Android, IOS (iPhone app) and Mobile web
• Tested the Business applications on Mobile web and native app both on Android and iOS real devices and emulators.
• Tested the application devices like iPhone/iPad/Samsung/LG.
• Implemented Acceptance testing suite using Cucumber and Java for stakeholders covering base test scenarios
• Used Teradata DB2 to write SQL queries to verify the data loads in QA area and compare the data against the custom Lawson forms to verify if there are any discrepancies
• Created System and functional test cases for Lawson interfaces in HP ALM Quality center and executed the test scripts from the test lab
• Responsible for Developing Test reports and execution metrics out of HP ALM quality center to provide the status and counts to the management
• Participated in QA Agile scrum meetings to provide Testing status to the team
• Created and tested business process flows using the Lawson admin tool for GL,PO,AP and HR payroll custom Lawson forms
• Logged and managed defects in quality center and provided defect status reports to the team
• Used WINSCP (FTP) tool to place and move the reports generated through job scheduler and print manager function on custom Lawson interfaces forms to verify the detailed view of the report and analyze and compare the results
• Used LID (Lawson interface desktop) utility to track the GEAC interfaces progress in development environment
• Participated in requirements review meetings for Lawson interfaces with business and product analysts and the business users

Environment: DB2 SQL, HP ALM Quality center 11.0, XML Design Studio, Microsoft Visio, UNIX, WINSCP, FTP, Mainframe, Lawson ERP, Agile Scrum Methodology

Confidential

QA Lead

Responsibilities:

• Gathered and reviewed program requirement documents (PRD’s) for EPIC application
• Tested the integration applications such as bank feeds and LINK that coordinates with EPIC to process the nightly batch jobs to process the payments and receipts to carriers and vendors
• Organized and conducted SCRUM (Agile) daily meetings to discuss the overall QA status and testing effort
• Identified critical showstopper defects in accounting that could have huge impact on NAC’s business process. (National accounting center)
• Report End of Sprint metrics for all Agile-testing tasks for Scrum Team
• Participated in Triage meetings with business users to discuss the progress of the TFS defects identified in EPIC relating to accounting module
• Participation in Daily Scrum project meetings, Sprint Demo's, Sprint Planning sessions with vendor application support team and development teams
• Extensive testing experience with AS400 Mainframe Technology.
• Extensive Technical knowledge of COBOL, JCL, CICS, VSAM and DB2.
• Worked on Team Foundation Server (TFS) and Microsoft Test Manager (MTM) to effectively manage the product life cycle.
• Developed detailed test cases from user stories using Team Foundation Server (TFS).
• Created tasks and user stories, open bugs using TFS and assign it to developers for fix.
• Used MTM to developed test cases in Test plan module, executed test cases in Test Lab Module, and logged the defect in defect Module.
• Regularly performed Functional Testing on AS400 and all its components. Wrote SQL queries and performed data validation to perform back end testing using Microsoft SQL server management studio
• Worked on Mainframe testing on MVS file system, JCL, COBOL, ISPF, FILEAID, DB2, Extracts and Transfer Data to text file.
• Promote AS400 packages for production releases.
• As per AS400 testing, special commands were made used to verify the functioning of the app per requirement.
• Provided Data Driven Testing for AS400 inventory system
• Testing CICS mappings manually and checking the validation of the Mapplets
• Critical QA resource in configuring the EPIC system, business scenarios and accounting.
• Main point of contact for business users, QA team, Development team and external vendor with regards to testing the EPIC application
• Analyzed Test Plans and Test Cases/User Stories based on Requirements and General Design
• Trained new resources in accounting and developed training material
• Created client and broker policies and Transactions in EPIC and tested the application workflow and functionality
• Responsible for documentation of QA Sprint processes, Test summaries, and QA environments, tools.
• Worked as Functional area defect coordinator to work with business and product strategy (accounting) stream Project managers to identify, categorize and escalate defects found within streams
• Generated daily testing status reports in Quality Center and effectively communicated them to Product Manager, Product Owner, Project Manager, Development team and Business Users.

Environment: MTM, TFS, VSTS, Microsoft SQL Server 2008, .NET, Web Logic, EPIC - Agency Management System, SQL Server, Agile Scrum Methodology

Confidential, Boston, MA

Senior. QA Analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Comprehensive knowledge about Agile systems and its application in business enterprises work frame
• Using Agile methodology to come up with test scenarios and test cases
• Performed extensive manual testing before doing the automation
• Developed test scripts to automate process of testing in Selenium Web Driver
• Identify the client/organizational needs and provide suitable Agile system based solutions
• Tested application under the Agile, scrum and sprint development and process.
• Active participant in defining the automation framework (keyword, hybrid) with business users.
• Ability to work using cross functional using Agile Methodology.
• Responsible for creating Use Case specifications for Service Oriented Architecture (SOA) services
• Extensively tested web service functionality using SoapUI.
• Created re-usable function using VBScript for the Test Automation
• Used SOAP UI and RESTful services for testing Web Services and Protractor for testing Angular in working with different front end
• Used SOAPUI tool to test SOA based architecture application to test SOAP services and REST API
• Experienced in performing Data driven testing to validate the components displayed on the website using Selenium Web Driver.
• Involved in validating SOAP XML specifications as per the standards.
• Maintaining the Selenium and Java automation code and resources in the SVN source control.
• Functionally validated Web services delivered in SOAP XML format as provided in specification document
• Manually tested the entire application along with the junior testers before the tests were automated.
• Performed API/Web services testing using SOAP UI.
• Defined the acceptance criteria in Gherkin language which was used to develop Selenium Scripts using Web Driver.
• Used SQL queries to validate the data between the backend and the front end
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Identified, analyzed, and documented defects, errors, and inconsistencies in the application using ALM/Quality Center.
• Used ALM to view and work on the existing production issues/tickets in order to validate the performing as well as SIT testing.
• Used Selenium APIs such as Take Screenshot for Capturing Failed test cases.
• Developed QA processes automation test scripts using C#/Selenium to test Web based user interfaces for different types of browsers. Validated the data from Front End to Back End tables in Oracle Database.
• Worked with the business users in order to understand and document test scenarios related to critical business process/features/workflows regarding the web application.
• Build & execute the smoke/regression test scripts on different environments analyze results and prepare presentable report
• Created and managed system testing schedule.
• Provided test team status reports on weekly basis to the project manager
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Creating of traceability matrix to keep track of changes in requirement and their impact on testing efforts
• Conducted regression testing on new builds/versions.
• Conducted bug review meeting to discuss resolution of issues

Environment: ALM/Quality Center, Selenium, SoapUI, XML, HTML, Web Services, Unix, Javascript, nodeJS, Java, J2EE, SQL & PL/SQL Scripting, MS SQL Server, Etc

Confidential - Jacksonville, FL

QA Lead

Responsibilities:

• Responsible for System testing, Regression Testing, Adhoc testing, Functionality testing and UAT Testing for POS functionalities
• Extensive experience on the POS back office Report generation, assigning operators with different roles to the Terminals etc.,
• Extensively worked on Infor & Micros, NCR Aloha equipment Points of Sales (POS), Pinpad testing, Self-Check outs.
• Worked on controllers to create & Test various POS scenarios of eWIC benefits (Relating to membership card, Debit/credit/EMV Card (Euro pay, MasterCard and Visa), gift card /EBT card etc., various discount coupons like store/Manufacturing coupons, Sales Tax calculations and other contents of the receipt etc.) on Micros and Xstoresystem
• Experienced in ATG, Commerce, POS, ATM Credit Debit e-commerce mPOS, OMS, order management system, WMS, warehouse management system, cart Merchandizing PCI EMV PINPAD Supply Chain Logistics SEO
• Experience with Retail POS and Mobile POS testing using IOS and Android devices.
• Involved testing in Mobile POS functionalities of Price override, Employee discount, Amount discount, Percentage discount, Returns, Transaction History
• Tested the End to End Functionalities in Xstore of Sale, Promotions, Returns, Promotions etc
• Involved in End to End testing of Transaction Scenarios using Credit card, Debit Card, Gift card, Business card, Business Personal Card, E gift Vouchers, Coupons
• Performed Functionality testing during the various phases of the application and analyzed the results using UFT/QTP.
• Involved in Device Testing - Android- Samsung Tab Galaxy 10.1, Asus and Vizio, iOS- iPAD, iPhone and Nexus.
• Investigated software bugs and interacted with Dev team to resolve bug issues using TFS
• Effectively involve in logging bugs, reviewing solved bugs and analyzing test result using TFS
• Import test cases from excel/word to Microsoft Visual Studio Team Foundation server
• Performed data driven testing and parameterization using UFT/QTP.
• Involved in creating output values using UFT/QTP.
• Experience in user accepting testing and UI testing for Android Mobile applications
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Created e-commerce orders and shipped using Sterling OMS (9.0).
• Wrote User defined Functions using Vb Scripting for calculating the check Price and verifying Credit Card verification.
• Implemented of an Ecommerce product, Commerce Catalog Organization, Navigation & Search, Pricing & Promotions, Shopping Cart, Purchase Process and Order Processing etc., Merchandizing UI, Fulfillment / Payment Engines etc.
• Created and executed scripts manually for Functionality testing
• Executed test cases through ALM/Quality Center and reported defects in QC.

Environment: .NET, SQL, Agile Methodology, Internet Explorer 8.x, Oracle, Hp ALM /Quality Center 11.00, J2EE, Power Point, MS Project, ALM/ALM/Quality Center, SQL, ATG Dynamo, ATG Commerce, E-commerce, XML, Windows, NICE, UNIX,IVR and TOAD, Android, iOS, Device-Samsung Galaxy Tab 10.1, Vizio, iPAD, iPhone