SUMMARY

• 10 years of diversified experience in requirement analysis, documentation, and Testing of Client server, web services, desktop and Web based Applications for functionality, Integration, end to end, GUI, Regression and automation Testing.
• Consistently regarded as the Top performing and outstanding QA by management, peers, Business etc etc
• Extremely passionate about delivering Quality software products to the end user.
• Very Strong analytical and problem solving techniques, presentation skills with emphasis on individual and team effort backed by excellent communication skills.
• Ability to pick up application and grasp concepts very quickly.
• Extremely Detail oriented and able to successfully meet aggressive timelines
• Expertise in formulating Test Plan, Test Cases and Test Data.
• Functional Requirement Gathering and Analyzing business requirements to resolve ambiguities.
• Expertise in documenting Test results, Test Status reports and Bug Reports; communicating test results to the management in a clear and concise manner.
• Have strong SQL skills and expertise with RDBMS.
• Very Strong Verbal, Written and Interpersonal skills.

TECHNICAL SKILLS

Operating Systems: MS - DOS, Windows 98/NT/2K/2003/XP/Vista, Solaris, Unix

Languages: SQL, XML, VB Script

Methodologies: RUP, Waterfall, Agile

Database Tools: Toad, DB Visualizer, SQL Developer

Testing/Bug Tracking Tools: Test Director, Quality Center, ALM, ClearQuest, QTP, SoapUIMortimer

Version Control tools: ClearCase

Others: MS-Office, Web Objects, MS Visio, MS Access

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Sr. QA Analyst

Responsibilities:

• Created SIT, functional and regression test cases for IVR, Web based applications (Phoenix, Member Portal, Producer Portal)
• Created and executed SQL queries for retrieving test data using SQL Developer.
• Created and submitted data requests to data team
• Reported critical issues to development using JIRA.
• Provided Daily updates to the teams in project stand-ups.
• Validated test data in Facets.
• Validated test results in Facets front end as well as backend.
• Performed Smoke, functional, integration, end to end and regression testing.
• Used SoapUI to validate XML request and response messages.

Confidential, San Francisco, CA

Sr. Systems Quality Assurance Analyst

Responsibilities:

• Lead several Critical projects in different stages of SLDC.
• Provided several QA Process improvements and other process improvements to management and leads.
• Worked on mission critical projects such as CEDARS(Claims), Authentication Tracker Enhancements etc
• Created QA Artifacts such as Test Plan, Test cases, Test Summary reports, Defect Reports, Project Result Summary Certification and Result documents.
• Often Found Requirement Gaps earlier in the SDLC, which significantly reduced cost to address them as they were found early on in the SDLC.
• Performed Blackbox testing (Functional testing, Integration testing, Regression testing, end to end testing, Systems testing) for the web based Phone bank Application for several functionalities such as Filing Multiple Claims, Maintenance of Claims, Authentication, Authentication Tracker, Lost/Stolen/Fraud On Credit Cards/DDA, DDA Lookups, Global Remittance, Lines and Loans Account - Demands, Check Order, Customer Information, Brokerage Account validations etc etc.
• Reviewed MDD, Technical Use cases, Business Use cases for ambiguities.
• Created detailed test cases using ALM and linked them to Requirements to have full test coverage.
• Tracked and logged defects using ALM
• Worked closely with Developers and Business Analysts to resolve defects and ambiguities in Complex Requirements.
• Conditioned Complex Test data using Hogan Mainframe.

Confidential, San Francisco, CA

Sr. QA Analyst

Responsibilities:

• Created test cases for complex projects involving provider portal, different IVRs, member portal, employer portal, producer portal using ALM 11
• Created and executed SQL queries for retrieving test data using SQL Developer.
• Executed Test cases using ALM Test lab module.
• Suggested QA process improvements to management, and team leads
• Reported critical issues to development using JIRA.
• Escalated critical issues to Project manager.
• Provided Daily updated to the teams in stand-ups.
• Validated test data in Facets.
• Validated test results in Facets front end as well as backend.
• Performed Smoke, functional, integration, end to end and regression testing.
• Validated production builds in prod environment and escalated issues to production management.
• Used SoapUI to validate XML request and response messages.

Environment: Windows XP, DB Visualizer, SQL, ALM 11, MS Office, Java, JSP, XML, Facets, Trizetto, ESB, Oracle, SoapUI, IVR, JIRA

Confidential, San Francisco, CA

Sr. Systems Quality Assurance Analyst

Responsibilities:

• Created QA Artifacts such as Test Plan, Test cases, Test Summary reports.
• Validated XML request and response using SLOG.
• Performed Blackbox testing (Functional testing, Integration testing, Regression testing, end to end testing, Systems testing) for the web based CIV Application.
• Reviewed MDD, Technical Use cases, Business Use cases for ambiguities.
• Created test cases using Quality center
• Tracked and logged defects using Quality center
• Analyzed failed test cases ran by automation regression team.
• Validated test results using Hogan CIS, Hogan IDS
• Logged middleware defects using Clear Quest.
• Created IVR test cases using Quality center 11.00
• Analyzed Nuance VUI documents for ambiguities.
• Performed Functional, systems, integration, end to end, regression, UAT for IVR(Interactive voice response) application.
• Created IVR test cases using VUI, FSD, API, NLU tagging guide, data mapping, etc..
• Used SQL Developer to write SQL queries to validate Progress codes logged during call flow
• Performed functional, integration and regression testing for CCIVR and DCA IVR
• Logged defects using Quality Center 11.00
• Worked with Nuance, BA and Development to resolve defects
• Used Mortimer tool to perform API Testing
• Used Hogan for creating and validating data

Environment: Windows seven, SQL Developer, Clear Quest, Quality Center 11.0, Oracle, XML, SQL, Nuance, Hogan, VXML, Java, Mortimer.

Confidential, San Francisco, CA

Sr. QA Analyst

Responsibilities:

• Created test cases for user Stories.
• Created regression test suite for the web based portal application and identified test cases dat could be automated.
• Created and executed SQL queries for retrieving test data using DB visualizer.
• Suggested QA process improvements to management, scrum master and project managers.
• Reported critical issues to development in a scrum setting.
• Escalated critical issues to Scrum Master.
• Provided Daily updated to the teams in stand-ups.
• Provided suggestions to the product Manager/ Business Analysts for application enhancements to improve end user experience
• Sized QA efforts for stories for each release.
• Performed demos for new enhancements/features to management, IT stakeholders and the business.
• Validated test data in Facets.
• Validated test results in Facets front end as well as backend.
• Performed Smoke, functional, integration, end to end and regression testing.
• Validated production builds in prod environment and escalated issues to management.
• Provided outstanding UAT support to UAT testers.

Environment: Windows XP, DB Visualizer, SQL, QTP 10.00, Quality Center, MS Office, Java, JSP, XML, Facets, Trizetto, ESB, Oracle, SoapUI

Confidential, San Francisco, CA

Sr. Systems Quality Assurance Analyst

Responsibilities:

• Performed black box testing for various modules of the CIV application such as Account lookups, Customer lookups, Check Orders, Transferring Money from different accounts, Lost/Stolen, Letters, Research claims, Payments, Bill Pay, Online Banking etc.
• Trained the QA team on using different modules of Quality center such as “Requirements”, “Test plan”, “Test Lab” and “Defects” and reporting.
• Created test cases using Quality Center by reviewing Functional Spec Documentation,
• BRD and use cases. Mapped test cases back to Requirements in Quality center to ensure 100% test coverage.
• Created a comprehensive Test Results and defect Report using Quality Center for leads and management.
• Performed Ambiguity review with the Business Analyst.
• Worked with the Automation QA engineer to identify test cases dat could be automated.
• Used Hogan for performing data conditioning and validating test results at the end of each Logical day.
• Took Ownership and worked independently on various high visibility projects such as Merger projects (Wachovia - Confidential ).
• Provided outstanding support to UAT team with testing questions, test data and resolving any UAT defects.
• Validated Response XML messages from various middleware’s such as APS (Account Product Services) and ECPR (Enterprise Customer Profile and Referral) and EBS(Enterprise Business Services), CCBS(Credit Card Business Services), RWS(Retail Web Services)
• Created Traceability Matrix to map Test cases back to the Business Requirements to ensure full test coverage.
• Hosted and Drove Defect meetings for High visibility projects with Development, Business Analyst, Product Managers, Project Managers, and Business Subject Matter experts.
• Worked with other technical teams (such as SVP, XCP etc) for debugging issues.
• Provided mentorship and guidance to less experienced QA Analysts.

Environment: CIV, Hogan CIS, Hogan IDS, APS, ECPR, ECBS, CCBS, Windows XP, Quality Center 9.5, MS Office, Java, JSP, J2EE, XML, ET ( Confidential ’s Enterprise Test Environment), CMS(Content Management System), XA, QTP 9.2

Confidential, Fremont, CA

Sr. Quality Assurance Analyst

Responsibilities:

• Performed back end testing of databases to check the data integrity using SQL queries.
• Updated the test scripts using Quality Center by reviewing appropriate documentation.
• Automated Test cases for functional, GUI and Regression testing using QuickTest Professional.
• Constructed and Executed SQL Queries using TOAD for backend testing.
• Performed ambiguity review on Business requirements.
• Performed functional, integration, regression testing on application built on Epiphany.
• Updated regression suite per changing Business requirements.
• Reported test status and escalated critical issues to management.
• Tested functionality of the website by inserting various features like Standard checkpoints, image checkpoints, table checkpoints, text checkpoints, database checkpoints and Accessibility checkpoints
• Worked on Expert view of application to create reusable Sub and Function library.
• Scheduled QTP scripts execution through Quality Center to run the test cases

Environment: ORACLE, ET, IST, Windows, Epiphany 6.5.2, JSP, XML, SQL, Quality Center, ClearQuest, ClearCase, SSL, Apache, Web Services, Hogan, MS Office, Java, TOAD etc.