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Senior Qa Analyst Resume

New, YorK


  • Thirteen years of working experience in the field of Information Technology, with emphasis on End user support, Help Desk support, Business Analysis, Data Analysis, Quality Assurance and Software testing of Client/Server and Web - based applications using both Manual and Automated testing Methodology.
  • Experience in gathering Business requirements from stake holder and documentation of BRD,FRD and TRS
  • Experience in interacting with the Client and the IT Department and thus acted as a Facilitator between the client and the IT Department to resolve any conflicts and thus possess excellent co-ordination, negotiation and interpersonal skills
  • Experience in testing MS Dynamics CRM application on different environment.
  • Experience in Mobile App testing
  • Excellent knowledge of different phases of Software Development Life cycle (SDLC) and QA methodologies including Waterfall, RUP, Agile and Scrum
  • Expertise in creating Process flow diagrams, Use case diagrams using Microsoft Visio.
  • Experience in using Mercury Suite tools - QTP, WinRunner, and Test Director/Quality center (ALM).
  • Experience in testing Electronic Data Interchange (EDI) according to HIPPA Compliance
  • Thorough understanding of complete Software Testing Life cycle (STLC) and Defect Testing cycle
  • Experience in writing and reviewing detail Test estimation, Test Strategy, Test plans, Test Scenarios (UAT), Test cases, Test scripts, Traceability Matrix Test Procedures, Test Standards, Guidelines and Test Cases for web based and client/server applications.
  • Experience in different types of Testing like Black Box, Integration, System, Functional, Regression, GUI, Adhoc, Sanity, Database testing, User Interface (UI)/User experience (UX) and User Acceptance testing (UAT)
  • Experience in analyzing the Business requirement documents, Functional requirement documents, User Specifications and other Design specification documents
  • Experience in identifying the defects in all phases of the SDLC and tracking them until closure
  • Experience in back end testing using SQL Queries.
  • Experience in testing Data Warehouse.
  • Experience in testing Cognos reports
  • Expert in Documenting and analyzing software test results.
  • Excellent understanding of release testing, sign-off and deployment methods.
  • Worked in leading Mortgage, Payroll, Insurance and Finance applications
  • Experience in working in NY City projects
  • Proven ability to work efficiently in both independent and teamwork environments, energetic and perseverant self-starter who is known for excelling goals and objectives.
  • Excellent communication and verbal skills.
  • Ability to articulate alternative solutions or workarounds. Ability to listen to superiors and absorb new technological advances.


Operating Systems: Windows 95/98/NT/2000, windows XP, Windows 7 and UNIX

Environment: C, C++, Java, J2EE, HTML, XML, SQL, PL/SQL, Visual C++, Visual basic, SAP R/3, Cognos, Query studio, Workspace Advance, MS Dynamics CRM, Accela and Siebel Analytics.

Database & Tools: Oracle9i, Oracle10i, Oracle10g, Oracle11g, SQL Server 2008, Sybase and DB2. Toad & SQL Navigator

Data Modeling Tools: ER/Studio, ERwin, Oracle Designer, Power Designer, Rational Rose, and Visio

GUI Tools: Visual basic 6.0, Oracle Forms 7.3/Developer 2000

Surveillance Tools: Actimize RCM, AIS 4.8, SAM 3.5 and SAM 8

Testing Tools: Quick Test Pro 11, WinRunner 7.0, Topaz, Selenium, OATS and Jmeter

Management tools: IBM Rational Clear Quest, Clear Case, VSS, SharePoint and Team Coherence.

Test Management Tools: Defect Tracking JIRA, TestDirector 8.0/Quality Center 11 (ALM), Sourceforge, PVCS, TeamTrack, Lotus, MTM (Microsoft Test Manager), TFS (Team Foundation Server) and ITracker

Microsoft Office: Word, Excel, PowerPoint, Visio and Access


Confidential New York

Senior QA Analyst


  • Developed Test Plans for the system by using the Business Specifications.
  • Involved in developing, updating, and writing the test cases and scripts based on analysis of requirements to describe the functionality of the system and user roles.
  • Ensure that all the test cases are updated in the Quality center.
  • Created Test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and system testing.
  • Involved in performing User Acceptance Testing of the application.
  • Conducted the system integration testing of the application for different modules.
  • Manuallyexecuted and verified test cases and documented.
  • Participated in functional and technical requirements validation
  • Review all QA and Testing SI deliverables
  • Collaborate with SI and PMQA to identify issues, risks and mitigation strategies
  • Participated in application testing and Mobile testing
  • Developed FDNY system test scripts for FDNY and FIRES interfaces
  • Developed exception handling for FDNY system for interfaces
  • Executed interface exception handling procedure and test scripts for interfaces
  • Monitored and tracked defect resolution for interfaces

Environment: Accela, Sharepoint, SQL server and Application Lifecycle Management (ALM)

Confidential, New York

Senior BA /QA Lead/Data Analyst


  • Gather Business Requirements from Anti Money Laundering Business Users
  • Prepare Business Requirement Document and obtain signoff from Business owners
  • Prepare Functional Requirement Document with technical details for Actimize developers for Actimize Models and Reports
  • Managed offshore testing team in India.
  • Trained juniors and newly joined QA members about the QA architecture on the application used.
  • Responsible for manual testing throughout the Actimize implementation project.
  • Tested functionality of Actimize model.
  • Performed ETL Testing
  • Created, designed and executed test plans, test scenarios, test cases for frond end and back end.
  • Performed smoke, functional and regression testing on QA, SIT, UAT and PROD environments.
  • Provided weekly status report to project manager and team lead, worked closely with BA and development teams.
  • Tested the data in Source and target tables as per the requirement
  • Log defects and interacted with the developers on resolving the reported bugs
  • Participated in QA team and Bug tracking or Defect Review meetings.
  • Utilized Jira and ALM as defect tracking tool on the project.
  • Onboard various Data Feeds required for surveillance applications which includeReference Data (Securities and Counterparties)
  • Perform Data Analysis and Gap Analysis for the feeds to integrate into applications
  • Assisted business users in defining UAT test cases and plans; Maintained test cases and test data
  • Configure ALM according to the project need.
  • Support Optimization team in tuning the SAM models/In house models
  • Coordinate the project end to end

Environment: Actimize, Informatica, Sharepoint, JIRA, SQL server, UNIX, Autosys and Application Lifecycle Management (ALM)

Confidential, PA

Senior QA Engineer


  • Understanding of the business logic and acquiring sufficient domain knowledge required for the project.
  • Analyzed the functional requirements of the projects and performed the functional testing using Manual testing process.
  • Managed, Documented and controlled all the Test Cases, test scripts and test results using Quality Center (QC)and also in a status update report using MS Excel.
  • Creating test data before start of testing cycles.
  • PerformedSystem, Integrationandregressiontesting of all the changes made to this application in each release.
  • Created test strategy consideringAmortization valuefor different loan products.
  • Involved in testing customizations being delivered by the third party vendors likeFEMAforFlood determination Zone.
  • Estimation, Scheduling and Review of projects/enhancements.
  • Worked with downstream applications to validateGood Faith Estimateand documentation as per Home mortgage disclosure act (HMDA).
  • Hot fix testing for urgentproduction issues.
  • Execution test cases and reported bugs usingQuality Center.
  • Worked with external vendorslike Equifax, Ficoetc. to validate the credit score of end users, qualifying for loan.
  • Worked with Product design team to ensure loan disclosure documents are ready.
  • Discussing with stakeholders on impact of application changes.
  • Tested MS Dynamics CRM application on different environment and platform like Windows and Linux.
  • Interact with development team fordefect detection,Defect classification,Defect creation, trackingandclosure.
  • Trained the users for the User Acceptance Testing (UAT) by using the use cases and explained about each link, tab and search functionalities to the users.

Environment: ASP .Net, MS Dynamics CRM, Salesforce, Oracle, Mainframes.

Confidential, NY City

Senior QA Engineer/Data Analyst


  • Participated in business requirement and functionality specification reviews.
  • Interacted closely with all the requirements analysts (Business, Functional, marketing etc) for the purpose of writing Test Plan and test cases for Citytime web based Time keeping application.
  • Designed Test plan and test cases for Citytime Time keeping application and Cognos Reports and presented the same front of the audiences (Business analyst, Developers and Dev Oversight).
  • Provided traceability matrices to assure no gap between requirements and features
  • Wrote test conditions based on the features and mapped to the requirements in Quality center.
  • Created the test data as per the application requirement.
  • Executed and documented the test results in Quality center for Smoke, Functional, GUI, Integration, Regression, Performance and User acceptance testing.
  • Tested External agency data exchanges using XML and MQ
  • Data Warehouse testing - ETL Data Validation using Oracle DB link
  • Prioritized the testing of critical test cases over others based on feedback from the requirements and gathering meetings.
  • Participated in bug triage meetings with developers to validate the severity of the bug and documented and reported the defects in Quality center.
  • Performed backend testing by executing SQL queries using SQL Navigator.
  • Involved in testing the new functionalities based on test cases and coordinated with development team in fixing the issues.
  • Interacted with developers to resolve conflicting issues.
  • Actively participated in all design sessions; presenting test level of effort and completion timelines
  • Supervised PROD Health after major releases
  • Supported QA efforts during pre and post implementations.
  • Responsible for entire Disaster Recovery Testing of NYC payroll system
  • Helped to achieve a Consistent quality across applications and provide alternative solutions / work around wherever necessary.
  • Participate in Regular Testing meeting to review the issues.
  • Used modular, keyword driven, data driven and hybrid automation frameworks.
  • Created function libraries with reusable functions, object repositories, recovery scenarios and check points in QTP for functional testing.
  • Saved and executed the QTP scripts from Quality Center.
  • Participated in reviewing and analyzing the QTP automation execution results.
  • Conducted one-on-one training and group training via interpretation of instructional materials and job aids to assist users in using application.
  • Assisted NYPD, DOT and DSNY agencies end users in the field how to use the application.
  • Worked closely with End users and other trainers to deliver training.
  • Respond to training related support requests in a timely and professional manner.
  • Captured and fully documented all issues including User Interface (UI)/ User experience (UX) in tracking software and escalate the issues to Level -2 Help Desk while in the field.
  • Provide application support to NYPD Timekeepers in Helpdesk location and opened incidents in tracking system.
  • Provided first-level support to resolve or escalate all issues in a timely fashion.
  • Stay abreast of (track) support issues to ensure resolution and to anticipate/resolve any potential issues.
  • Worked with the client (internal and external) to understand their needs and manage their expectations.
  • Assisted the second and third level support related issues to ensure the implementation of best practices.
  • Tested the application with the NYPD timekeepers for usability of the
  • Follow up on client issues and assisted with support help desk tickets.
  • Track progress of assigned tickets, Test the resolved issues and help Level 2 to close the tickets.
  • Run the Cognos Report to track the end user activities on finalizing the Timesheets and call the End users to finalize if the timesheets are not finalized.
  • Executed PowerPoint presentations for weekly reports, training sessions, demonstrations to NYPD Agency admin
  • Created and tested all NYPD related scenarios in Quality center.

Environment: Windows XP, Windows 7, Java, J2EE,.NET HTML, XML, SQL Server 7.0, Oracle 10g, Cognos, ClearQuest, ClearCase, Tivoli Identity Management, CTRemedy application, QTP and Quality center.

Confidential, PA

Senior QA Analyst


  • Involved in Preparation of test plans, test cases based on requirements and uploaded them into Quality center tool.
  • Involved in the preparation of multiple Test Plans for each specification documents.
  • Involved in the preparation of test data/claims for 837 I and 837 P.
  • Responsible for testing the 837 Professional edits testing for 4010 and 5010.
  • Involved in preparation of SQL queries based on business requirements and testing needs.
  • Worked extensively with Inbound 837 I and 837 P,835/835 SOR(statement of remittance-outbound)
  • Claims processing system called UCPS (united claims processing system).
  • Involved in the preparation of external test data files for END to END testing with the SBC system.
  • Involved in execution of Batch files and validate the data with the COMPAS database tables.
  • Involved in execution of the report with appropriate parameters and compare the report data with the table’s data by executing SQL queries.
  • Involved in testing of application in multiple environments (XUAT, SYSTEST, PERF, and XUAT2).
  • Participated in Bug Review meetings and Triage meetings.
  • Track all issues in an issue management system - JIRA for internal applications, or an agreed upon application for manage issues or enhancements
  • Involved in preparation of traceability matrix with Rational Requisite Pro Tool.
  • Responsible for Integration testing, System testing and Regression testing.
  • Obtaining a detailed knowledge of the business process being followed in the project environment.
  • Extracting the business requirements from the end users keeping in mind their need for the application, and documenting it for the developers.
  • Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
  • Analyze business requirements and segregated them into Use Cases and activity diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
  • Prepared a Business Workflow model that covers "How" business processes are accomplished.
  • Various versions of the documents generated during the project were maintained and managed using Rational ClearCase.
  • Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
  • Bugs that would enhance the usability of the application were logged using Rational ClearQuest.
  • Interacting with the developers on resolving the reported bugs and various technical issues.
  • Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Environment: JAVA, VB, HTML, JavaScript, ASP, Oracle, Rational Suite, SQL, Windows NT.

Confidential, CA

Senior QA Engineer (Lead)


  • Reviewed Business requirements, IT design documents and prepared test plans for all assigned project releases.
  • Developed Test Plans for the system by using the Business Specifications.
  • Involved in developing, updating, and writing the test cases and scripts based on analysis of requirements to describe the functionality of the system and user roles.
  • Created Test cases and scenarios for Unit, Regression, Integration as well as Back-end, GUI and system testing.
  • Assisted testing Siebel Analytics reports.
  • Involved in performing system integration and User Acceptance Testing of the application.
  • Manuallyexecuted and verified test cases and documented.
  • Involved in testing the new functionalities based on test cases and coordinated with development team in fixing the issues.
  • Performed regression testing after development team has fixed the bugs.
  • Update program management of QA status at the project level.
  • Gathered Requirements on regular basis and maintained the scope of the project
  • Conducted Interviews, Conducted Sessions with SME, Surveys
  • Conducted JAD sessions to define the project and to reduce the time frame required to complete deliverables.
  • Aided in workflow analysis and process design.
  • Review all the requirements of Product and Pricing (Business, Functional, marketing etc) required for the purpose of writing Test Plan and test cases.
  • Execute test cases for all Optis related software projects.
  • Documented all defects found in a clear, concise manner including specific steps to re-create.
  • Retested fixed defects as assigned.
  • Updated the automation test scripts based on the new functionality.
  • Maintenance updates to current scripts.
  • Helped maintain test environments.
  • Mentored the team members on writing the test plan and test cases.
  • Supported offshore and onshore projects.
  • Independently performed tasks and respond to directions/input from higher level staff.
  • Established and maintained effective working relationships as required by job responsibilities.
  • Assisted testing Siebel Analytics reports.

Environment: JSP, HTML, XML, Visual basic Java script, Siebel Analytics, J2EE as Front end and Oracle 8i back end. OS is Windows NT.

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