SUMMARY

• QA/IT Team Leader/Manager: 15+ years’ experience - Hands-on testing and ownership of entire QA function.
• Industry Domain Experience: Financial Services, ERP/HR, Wireless Cellular platforms, Retirement Plan Platforms, Electronic Payment Platforms, Insurance and Brokerage.
• Extensive hands-on experience in SQL data collection and analysis in Oracle and SQL Server environments.
• Proficiency in Jira defect management platform and reporting, data extraction.
• Proficient in Executive presentations and Metrics reporting.
• Managing offshore/onshore team model.
• Skilled in implementing Continuous Improvement Methodologies and IT audit process management.
• Proficiency in teh agile methodology and daily interaction wif scrum master and team members& sprint planning and estimation.
• Testing and coordinating Agile testing programs running on MS Azure Cloud Platform. Microsoft .NET, BEA WebLogic and various middleware products.
• 15+ year’s high proficiency in all phase of testing of complex financial apps: System and User acceptance wif focus on Automation.
• Development of traceability matrices- mapping business requirements to UAT test scenarios and system test scenarios.
• Development of both UAT & System Test strategies, scheduling and documentation and coordination wif business users and IT.
• QA effort proposal analysis and creation & offshore resource modeling and estimation.
• Extensive experience presenting executive QA Metrics and Status readouts in IT.
• Extensive daily tasks working wif Unix & Linux OS environments, Oracle databases, SQL Server querying and data imports from production to test environments.
• Extensive partnering experience wif IT Vendors for implementing IT Tools.
• Develop and manage Testing specifications for Automating Front-end & back-end System Testing functionality wif Enterprise Apps.
• Proficiency wif presenting complex, technical projects and applications to business users & stakeholders in simplified manner.

TECHNICAL SKILLS

SQL Server Tools: SQL Server Management Studio, SQL Server Business Intelligence

Languages: SQL, .Net, Java, Javascript, HTML, XML, Cobol

Cloud Computing: MS Azure Cloud Platform, Oracle Cloud

Operating Systems: Windows, UNIX (Sun Solar, HP), LINUX, Redhat open-source Linux, Mainframe

Databases: Oracle 11G, MS-SQL Server

Scripting: Unix Shell Scripting

Reporting Tools: Rally, Cognos, Ascent

DB Utilities: SQL Server Management Utility, Toad

Application Software: HP ALM-Quality Center, JIRA, Loadrunner, Ascent, CA, ODI (Oracle Data Integration)

PROFESSIONAL EXPERIENCE

Confidential - Philadelphia

Responsibilities:

• Manage team of 15 onshore and 5 offshore testers responsible for E2E testing for Xfinity Mobile platform- Startup wireless platform rolled out 2017
• Daily reporting and analysis of testing metrics using JIRA integrated platform- Atlassian Products,
• Defect Management- conduct daily stand-up calls wif business stakeholders to assign business priority and release date for defects.
• Create and maintain dashboards in Zephyr/JIRA platform identifying bugs in ‘retest’ state, Test Case burndown charts, Defect leakage,
• Responsible for reporting daily Executive project status highlighting testing progress, ‘Gating’ Defects outstanding, tasks in-progress, action items and overall project health ‘R-A-G’ status

Confidential

Responsibilities:

• Tech Support Manager -Enterprise electronic payment platform:
• Managed tech support team: 5 onshore/22 offshore
• Offshore /Onshore Support Model.
• Manage Service Provider Governance Relationship.
• Build and maintain Incident Management Processes.
• Responsible for client-facing communication & Root Cause Analysis on Incidents.
• Weekly ITIL Metrics collection and Analysis

Confidential, Jersey City

Responsibilities:

• Managed 12-15 offshore & 6 onshore resources and managed on-site client relationships to solidify partnership wif client.
• Conduct Test Strategy & Planning meetings wif AXA IT & developed process and improvement plan based on internal QA audits done bi-annually.
• Manage QA Test environments and coordinate data staging wif DBA and IT partners- Create test plan identifying key risks before and during QA, UAT phases prior to final sign-off wif business and IT stakeholders.
• Developed and executed Loadrunner scripts to simulate web traffic on new Health Platform: included providing logic for data points & provided analysis of results to senior management for response time, breakpoint, and max #hits/sec that new platform could manage.
• Managed both system test and UAT analysis & planning
• Create and formalize Test Metrics Reporting templates for AXA to report QA status and progress.
• Perform as hands-on tester wif extensive noledge of AXA platforms and functionality.
• Create technical documentation for enhancing teh testing quality and noledge transfer of AXA Annuity/Retirement application features.

Confidential

QA Test Manager

Responsibilities:

• Promoted to QA Testing Manager and managed 4 offshore resources and 3 onshore testing analysts in support of teh electronic Payment application.
• Conduct IT and UAT Test Strategy & Planning meetings wif IT and Business stakeholders.
• Conducted daily status calls wif IT and business stakeholders to formulate status and assess risks, current defect status for executive reporting.
• Developed traceability matrices mapping business requirements to both UAT and System test cases.
• Developed performance testing documents and strategy to simulate production-like volumes hitting numerous web-services and batch jobs.
• Conducted Load Runner tests and analyzed results for recommendations to senior managers on applications using Java tools to automate and simulate user volume.
• Manage Test environments and coordinate data staging wif DBA and IT partners.
• Create and formalize Test Metrics Reporting templates for Confidential to report QA status and progress.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Create technical documentation for enhancing teh testing quality and noledge transfer.
• Selected and interviewed staff consultants for new hires.
• Delegated work assignments and collaborated wif interfacing teams to develop integration test plans.

Confidential

UAT Test Manager

Responsibilities:

• Coordinated User Acceptance Testing strategy wif 4 offshore resources and 3 onshore testing analysts in support of teh electronic Payment application.
• Conduct UAT Test Strategy & Planning meetings wif IT and Business stakeholders.
• Conducted daily UAT status calls wif IT and business stakeholders to formulate status and assess risks, current defect status for executive reporting.
• Perform as hands-on tester UAT tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Managed UAT responsibilities for Data Center relocation impacting 25 applications requiring certification in teh new data center location. dis was required due to divestiture of Confidential FIOS customer assets to Frontier.
• Extensive testing and installation of network components wifin systems environment.
• Conduct Test Strategy & Planning meetings wif IT and Business stakeholders
• Developed performance testing documents and strategy to simulate production-like volumes hitting numerous web-services and batch jobs.
• Conducted Load Runner tests and analyzed results for recommendations to senior managers.
• Manage Test environments and coordinate data staging wif DBA and IT partners.
• Create and formalize Test Metrics Reporting templates for Confidential to report QA status and progress.
• Create technical documentation for enhancing teh testing quality and noledge transfer.
• Selected and interviewed staff consultants for new hires.

Confidential

IT QA Team Lead

Responsibilities:

• Coordinated testing strategy wif 3 onshore testing analysts in support of teh finance applications supporting FIOS cable, TV and broadband products.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Conduct Test Strategy & Planning meetings wif IT
• Provided weekly QA status readouts to executives and provided recommendations on automation options and performance testing requirements.

Confidential

QA Performance Testing Lead

Responsibilities:

• Developed System and Performance Test Plans in support of VZW wireless data billing systems.
• Lead performance testing engineer identifying breaking points and areas of weakness in enterprise apps wif web front-ends.
• Executed performance tests simulating production-level backend traffic via ordering and billings apps invoked via teh front-end. dis performance testing was summarized in management reports and presentations.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Developed and maintained team web pages and process documentation
• Represent QA team in change control and process improvement efforts across teh wireless data team.
• Performed application system test - verifying test results matched customer expectations and analyze defects until root cause was identified working closely wif developers and DBA’s.

Confidential

UAT team coordinator

Responsibilities:

• QA& UAT Team Leader and System Analyst responsible for testing and maintaining AP multimedia web portals and backend processes.
• Developed partnership wif UAT team of business users and created methodology for user acceptance testing.
• Created UAT testing plans to include tracing of business requirements, use-cases to all IT testing activities and ensure final sign-off from IT and business stakeholders was done via formal review of UAT test results, coverage of Traceability matrix and assessment of risk based on dis coverage and open defects, etc.
• Lead performance testing engineer identifying breaking points and areas of weakness in enterprise apps wif web front-ends.
• Executed performance tests simulating production-level backend traffic via ordering and billings apps invoked via teh front-end. dis performance testing was summarized in management reports and presentations.
• Perform as hands-on tester and performed in-depth data driven testing to simulate complex business scenarios in test environment.
• Developed and implemented test strategy for validating media content and distribution applications using .NET, java front-ends and UNIX, Windows back-end apps.
• Enforced software development teams use of QA processes
• Build and maintain 3 QA environments
• SQL Server DB certification, performance measurement and load testing