System Analyst Resume Detroit, MI - Hire IT People

SUMMARY:

Organized and highly - motivated IT Professional with 2+ years of Quality Assurance experience.
Ambitious with a goal to continuously expand my industry knowledge and make positive contributions to the team.
Aiming to use my technical, time management, and communication skills where it can be utilized fully.

SKILL:

SIT, UAT, and Regression Testing

IBM ClearQuest

Confidential Claims Mainframe

Agile and Waterfall SDLC

Data/process flow diagram

Visio and SharePoint

Cisco Agent Desktop

Interactive Voice Response

TestTrack

EXPERIENCE:

System Analyst

Confidential, Detroit, MI

Responsibilities:

Monitored Confidential mainframe to verify no errors were made on health insurance claims and make updates
Created and executed test cases to assess that claims are paid correctly with the correct claim information
Communicated with Product Owner, Developers, Technical/Business/Delivery Leads for testing needs and project status
Prepared a Business Requirement Document (BRD) and Requirement Traceability Matrix (RTM) to outline the project and business requirements
Managed and updated project documents on SharePoint

Quality Assurance/Test Analyst/Internship

Confidential, Detroit, MI

Responsibilities:

Designed and executed System Integration Test (SIT), User Acceptance Test (UAT), Regression cases for Interactive Voice Response (IVR) phone system
Logged defects in IBM ClearQuest and provided detailed analysis of issues to assist in resolution
Monitored and updated the Requirements Traceability Matrix (RTM) to ensure test cases are developed for each documented requirement
Created pivot tables tracking the expiration and dollar amount of contract work orders
Drafted documentation used for training teammates on new departmental processes

Junior Quality Assurance Analyst

Confidential, Detroit, MI

Responsibilities:

Conducted mobile application testing for iOS and Android
Developed test cases following naming convention and policies in test plan
Tracked testing and logged defects in TestTrack
Conducted Cost Benefit Analysis on Seapine Test Track and created documentation for it
Attended daily standup meeting with Agile team discussing project status