SUMMARY

• Over 7 years of diverse experience in Information Technology with an emphasis on Software Quality Assurance.
• Excellent understanding of the Agile Software Development Life Cycle (SDLC), STLC and the role of Quality Assurance, RUP and Agile Methodologies, Agile PLM
• Good knowledge ofICD - 9/ICD-10andHIPAA 4010/5010Transaction Requirements.
• Expertise in using Testing tools Soap UI, QTP, and ALM/Quality Center.
• Tested applications based on Service Oriented Architecture (SOA)
• Good experience working with ClaimsProcessing ITS, Subscriber/Member enrollment, Billing and Provider applications inFACETS.
• Experienced in developing Test Plans, Test Cases based upon the business requirements.
• Experience testing mobile applications on iOS, Android and BBOS.
• Experience withMobile application testing - iPhone, Android, Blackberry and feature phones using Simulator.
• Experience in testingWeb ServicesandIVRapplications (Touch Town, Power Speech)
• Expertise in working with various mobile devices such as Android, Blackberry, IPhone, tablets to perform browser compatibility and configuration testing.
• Good understanding of Data warehousing, ETL in SSIS to perform Source to Target testing.
• Expert in working with JIRA, Microsoft Test Manager.
• Experience withMobile application testing - iPhone, Android, Blackberry and feature phones using Simulator"Device anywhere" “Perfecto”.
• Experience in Functional Testing, GUI, Regression, Smoke, System, Integration, Sanity, Black Box, User Acceptance Testing, End to End testing and Cross Browser testing of Client/Server, Web based & Mobile applications.
• Basic automation testing experience using LoadRunner, QTP/UFT.
• Knowledge in Application Life cycle Management (ALM).
• Exclusive experience in testing and development in SharePoint 2010.
• Hands on experience in SQL Server new features in test environment.
• Extensive testing experience with AS400 Mainframe Technology.
• Expertise in Oracle table data manipulation using SQL queries and UNIX commands.
• Participated in design Walkthroughs and Inspection meetings to review Test scripts and results.
• Extensive working experience in Oracle on UNIX Environment.
• Experienced in validating source to target mappings, their implementations viaETLtools, and the testingprocesses involved in a data warehousing environment.
• Highly detail oriented, organized, analytical and efficient in approach
• Tools: MTM, TFS, VSTS, UFT, Visual Studio, ALM, ETL, Data Warehouse, SQL, BACKEND, Cognos, Informatica, SQL, BI, BO, Business objects, Business Intelligence, Microstrategy, SOAP, SOA, API, XML, as400, Mainframe, CICS, LISA ITKO, gherkin, TDD, BDD, cucumber, automation framework, XML, SOAP, SOA, Teradata, clarity, ppm, Rest, API, Shell scripting, VB script coded UI, FIDDLER, RALLY, Unix, Linux, Jira, Zephyr etc.
• Strong working knowledge of Team Foundation Server (TFS) andMicrosoftTestManager(MTM)on Visual Studio Team Foundation (VSTF) in managing product lifecycle.
• Excellent in communication, presentation, and interpersonal skills. Good team player with the ability to lead, manage and work independently in a time sensitive environment.

TECHNICAL SKILLS

Testing Tools: UFT/QTP, Web Service, Load Runner, SOPA UI, JIRA, TFS

Bug Reporting Tools: ALM/Quality Center, Bugzilla, JIRA, Quality CenterDatabases SQL, SB2MS SQL Server, Oracle, MS Access, DB2

Languages: C, C++, SQL, PL/SQL, .Net, JAVA, J2EE, JUnit, HTML

Query Tools: TOAD, MS SQL Server, My SQL, SharePoint 2010 and 2013.

Other Tools: MS Office Suite (word, Excel, Power point, Visio)

Web Browser: Internet Explorer, Netscape Navigator, Mozilla Firefox

PROFESSIONAL EXPERIENCE

Confidential, Birmingham, AL

Sr. QA Analyst

Responsibilities:

• Work closely with members of the SCRUM team to translate the customers' business needs or Business Cases to a technical solution
• Responsible for testing web services both on the back end and also the consumers of the web services.
• Extensively worked intestingreporting tool,Cognosby writing test cases and executing them in full software development life cycle
• Use agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization
• Performed data driven testing and parameterization using QTP.
• Clearly documented and executedTestscripts inMicrosoftTestmanager
• Followed Agile Methodology to emphasize on real time communication over written documentation and to minimize risk by implementing software test effort in short time sprints or iterations.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Done the API testing Using SOAP UI tool creating customers and Validate in Back end and front end systems
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Used Environmental variables to analyze the execution environment of QTP
• Performed data-driven testing on the application by using parameterization technique on QTP
• Experience withMicrosoftTestManager, Experience using Visual Studio Performance and Load testingtools.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Experienced in Equity, equities, Options, FOREX, Mutual Funds, Hedge Funds, trading, trade, Swaps, Swaptions, Futures, FRAs, Escrows, API, Risk management, wealth, securities, fixed income, Commodities, Mutual Fund loan, LOS, loan mortgage Origination, FX, FIX, Derivative Capital Market Asset Risk ACH SWIFT AML Wire transfer salesforce
• Involved in evaluation of theQAissue tracking toolTFSand manage it for the wholeQAteam.
• Worked on Team Foundation Server (TFS) andMicrosoftTestManager(MTM) to effectively manage the product life cycle.
• Maintain the issues, QA logs and Follow up with Issue Owners to close the issues.
• Performed Functional, System, Security, Localization and Regression & User Interface testing of software applications.
• Worked with ETL group for understating mappings for dimensions and facts
• Performed Database Validation Testing and manipulations using SQL quires.
• Responsible for gathering requirements, design and develop data warehousing ETL solutions and delivery reports
• Worked with ETL group for understating mappings for dimensions and facts
• Wrote SQL queries to retrieve data from DB2 databases after data migration.
• Involved in preparing Test Plan and Test Cases based on business requirements.
• Work with Team members to organize data for Testing Web Services for various Client Products.
• Modified and Edited the XML to validate the SOAP UI Services.
• Created test plans and wrote test cases
• Functionally validated Web Services delivered in SOAP XML format as provided in specification document
• Created the Traceability Matrix to ensure that all the user stories are being tested and covered in the testing plan.
• Validated the Web Services (SOAP) both Request and Respond Messages.

Environment: Quality Center, QTP, ETL, Data Warehouse, Informatica, Cognos, DB2, Oracle, MS Office Suite, Java, UNIX, XML, SQL, J2EE, Lotus Notes, Restful Web Services, Etc

Confidential, Portsmouth, NH

QA Tester

Responsibilities:

• Worked with the PM and PDU (Program Development Unit) to create Project Charter which covered high level objectives of the work to be done, strategic fit, key success factors and scope of the project
• Conducted a walkthrough session of the scope document to ensure that the project sponsors and stake holders understand the project scope and any associated constraints, risks and issues as early as possible.
• Worked on Guidewire’s Claim Center Application to identify claim process changes and enhancements.
• Created Detailed Test Plan, Test Approach, Test Matrix, Test Strategy documents based on the information gathered through business requirements and design/application walkthroughs.
• Prepared a package of Process Flow diagrams to document the existing system and used UML notations for Object Oriented Design and Documentation.
• Responsible for identifying gaps in the software between core functionality and user defined requirements.
• Used Quality Center bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• ManagedIVRquality assurance (QA) which included the creation and documentation of test scenarios, test cases, scripts, testing, UAT and perform internal QAactivities onIVRreleases.
• Workedwith clients to generateIVRCall Flow diagrams (VISIO), report needs and suggested improvements in order to buildIVRtest plan.
• Experienced in PAS, Underwriting Reinsurer Reinsurance, Annuity, annuities, Casualty life insurance claims IRA PAS policy administration system retirement Guidewire
• Exported Manual test cases into Quality Center and maintained the same in the Test Plan module.
• Created and maintained Requirement Traceability Matrix(RTM) to ensure the requirement coverage
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Have good experience in Guidewire - Billing Center product
• Performed test case assignments in Test Lab modules of Quality Center.
• Detected, reported and tracked defects using Quality Center.
• Performed backend testing for data validation using SQL Queries.
• Functionally validated Web services delivered in SOAP XML format as provided in specification document
• Coordinated with Business Users and Development for setting up Test Environment, Test Data and Backend Interfaces.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues
• Assist and guide project teams to implement and document standards, procedures, artifacts, and plans consistent with QA and Test deliverables for the project team.
• Mentored QA Team by looking into different technical problems with development and helped them prioritize Testing tasks.
• Analyzed test progress and send weekly progress reports to the Project Manager
• Actively trained Business Users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure.

Environment: Guidewire Policy Center and Guidewire Claim Center SQL Server, MS Visio, QTP, Quality Center, SOAP UI, MS Excel, MS Access, UNIX, MS Office 2000

Confidential - Cleveland, OH

QA Analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Center.
• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Performed software web testing for multi-family lending groupcommercial loanorigination packages.
• Performed GUI testing on Loan IQ target screens to validate data population during post Conversion process.
• Using agile methodology and engage in an iterative workflow and incremental delivery of working software.
• End to End testing of Banking Products such as Certificate of Deposits, Checking Accounts, Saving Accounts, Installment Loan, etc.
• Performed manual and functional testing on various parts of the application and used Quality Center for offshore defect tracking and Quality Center for onsite defect tracking
• Responsible for Manual Testing and Automation Testing.
• Maintaining knowledge of Medicare and Medicaid rules and regulations pertaining to theFacets configuration.
• Performed Web testing to check for broken links in a page.
• Analyzed Ecommerce needs and recommended web site structure and basic design guidelines
• Validated database operations by executing SQL statements and compared actual database with new results to assure there is no data missing.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Rigorously tested SQL’s implementation of existing code.
• Performed backend testing for data validation using SQL Queries.
• Involved performing end to end testing of Ecommerce applications
• Created data driven tests using QTPby adding statements to already existing scripts so that test scripts could be run with multiple sets of data.
• Configuring and implementing stubs simulating actual web services
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Participated in daily Scrum meetings and sprint reviews and Implement AGILE QA processes and practices for efficient test and defect management.
• Used Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Identified software problems, wrote easy-to -follow bug reports, logged them into bug tracking tool Quality Center.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Extensively used Microsoft Office Suite of products for documentation and data interpretation.
• Create test cases and sample data to test Client Web Services.
• Bug Reporting using Quality Center.
• Interacted with the developers to report and using Quality Center.
• Involved in troubleshooting various build and configuration issues.
• Participated in Triage Meetings, weekly status meetings with IT and business people

Environment: Windows, Quality Center, SQL, MS Office Suite, QTP, Web Services, Etc

Confidential, Philadelphia, PA

Test Engineer

Responsibilities:

• Executed test cases developed by self or peer. Compared and analyzed actual to expected results and reported all deviations for resolution performed All phases of end-to-end testing which includes Smoke testing, Functionality testing, Integration testing, Regression testing, back end testing etc.
• Wrote SQL queries for data Validation
• Used Quality center to developed test cases in Test plan module and executed test cases in Test Lab Module and logged the defect in defect Module
• Use California MMIS Mainframe system to submit claims, collect test data, and access different software environments.
• Created automated test scripts and Performed Functionality testing in the multiple phases of the application and analyzed the results using Quick Test Pro (QTP).
• Involved in User acceptance testing (UAT) of the application.
• Tested the ETL Informatica mappings and other ETL Processes (Data Warehouse Testing)
• Involved in writing detailed test cases and executed test cases in Quality Center.
• Performed Shell Scripting and PL/SQL programming to resolve business problems of various nature
• Performed Database integrity testing by executing complex SQL Queries
• Involved in testing the EDI Transactions 270/271 & 276/277 for the HIPAA mandate
• Extensively used various joins and keys for accessing data in the database
• Worked on preparation of test scenarios, test cases and data preparation for the ICD-10 transition.
• Worked on MediTech, e/PREMIS, McKesson, 3MScripts, and All Scripts.
• Conducting testing for implementation of ICD 9 & ICD-10 mapping and crosswalk analysis.
• Entered and verified test cases for ANSI 5010 / ICD 10 implementation.
• Experienced in EDI, MMIS, Medicare, Medicaid, HIX, ICD, 270, 271, 834, 835, 837 payer Claim processing enroll Provider Billing X12 Edifecs HL7 Part D Pharmacy Health Insurance Exchange HL7 facets QNXT X12 HIPAA EDIFACT CTP claims test pro AMISYS PowerMHS COB
• Involved in Member creation using FACETS and assigning them to different Maine Medicaid Programs.
• Created different providers and members through FACETS.
• Involved in writing Test scenarios, Generic tests cases, detail Positive and negative test cases for ETL also Preparing ETL and SQL routines/code for performing ETL testing (system and integration testing) and Documenting the test results
• Development of SQL queries as per the request from the business team in SQL server.
• Verified the application’s functionality on different Configurations by performing Configuration Testing and Security Testing. Tested XML request and responses using SOAP UI
• Discussed the EDI related issues with development team and resolved the issues. Created and tested scenarios using positive and negative test data.
• Modified and maintained test cases with changes in application interface and navigation flow.
• Responsible for testing of different Medicare Benefit terms and Programs according to Configuration library.
• Involved in testing a claim processing system for the healthcare management client system. It allowed the user to inexpensively capture information regarding patient, summary of medical history, symptoms (ICD-10 codes), and treatment (CPT).
• Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.
• Automation test with QTP record and playback, data driven the scripts.
• Validate web services using SOAP UI.
• Perform functional, regression and UAT testing for multiple releases on Enrollment, Member Services and Correspondence modules.
• Worked on Members, Providers, Claims, Configuration and Payment Modules of Facets 4.81.
• Tested the HIPPA EDI, 820, 834, 837/835 transactions according to test scenarios and verify the data with FACETS on different modules.
• Testing of EDI X12 820 and 834, 835 Transaction sets for enrollment and claims processing
• Validated the 837 claims, secondary claims and member data base.
• Involved in Member creation using FACETS and assigning them to different Maine Medicaid Programs.
• Analyzed the Facets Requirements/BRD’s/Gap analysis, then prepared test scenarios and test cases.
• Conducted Validations for different FACETS modules Providers, Claims and Membership
• Coordinate and document Launch Readiness Assessment and Deployment Plan.
• Create Defects and manage the lifecycle of defects using Quality Center.
• Tested web applications in a variety of browsers and involved in black box testing for both SQL and NOSQL databases
• Developed complex level queries using Facets Data Model to retrieve data from Backend.
• Responsible for gathering requirements, design and develop data warehousing ETL solutions and delivery reports
• Involved in Member creation using FACETS and assigning them to different Maine Medicaid Programs.
• Performed Database testing (Data Warehouse / ETL) on ETL validating data in Sources/Targets
• Created different providers and members through FACETS.
• Worked on different EDI scenarios for batch processing.
• Validate the date from EDI transaction in the front end as well as back end.
• Performed web services testing using Soap UI.
• Analyzed mandatory and the situational fields and compared with the user manuals for EDI.
• Tested multiple Web Application as well as Client Server Application.

Environment: TRIZETTO Facets, Edifecs transaction Management, Para soft, HIPAA EDI, HP Quality center 10.0, Microsoft visual studio shell, Ultra edit compare 8.5-0-1025, Microsoft SQL server 2008 R2( SQL server management studio), Microsoft out Look, Microsoft Office communicator 2007 R2, share point, Web service, SOA,ETL, Informatica, Data Warehouse

Confidential, Franklin Lakes, NJ

QA analyst

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows
• Ability to work using cross functional using agile Methodology.
• Converted Business Requirements and Design Documentation into Test Cases and Test Scripts.
• Conduct Work-Sessions for Work-Around planning
• Knowledge and experience in creating requirements for HIPAA (EDIX12 Transactions)
• Knowledge and experience in applying NCPDP standards.
• Training and experience in Medicare Part D in a CMS Compliant and CMMI
• Understanding and resolving of CMS Compliance issues (Medicare Part D)
• Experience using Agile software development methodologies, including experience creating and managing SCRUM artifacts (User Stories, Product Backlog, facilitating Scrum meetings)
• Creating Business Rules, User Interface Rules and Use Cases for functionalities captured within the Functional Requirement documents in preparation for HIPAA D.0 changes
• Translate and clarified Business Requirement Documents into Functional Requirements for Point of Sale (POS)-Ex: F1/F2/F3 Transactions, Explanation of Benefits - Troop and Drug Spend (EOB)
• Participated in conducting System testing and End to End testing manually.
• Conduct Agile Scrum meetings to discuss project progress and plan
• Preparation of Requirements Document, AGILE Storycards, etc
• Extensive UAT Testing Manually.
• Experience in working with Windows, Client-Server, Web based as well as Mainframe related applications.
• Used Quality Center Bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Followed the Agile Methodology to emphasize on real time communication over written documentation.
• Used Agile Methodology to minimize risk by implementing software development in short time boxes or iterations.
• Performed backend testing for data validation using SQL Queries.
• Performed Acceptance, Usability, Cross-Platform and Regression Testing during different stages of the application development.
• Used Quality Center to store Test Plans, Test Cases, Test Scripts and for bug tracking.
• Categorized bugs based on the severity and interacted with developers to resolve them.
• Extensively used Microsoft Office Suite of products for documentation and data interpretation.
• Participated in Triage Meetings, weekly status meetings with IT and business people.

Environment: Manual Testing, Quality Center, SQL, MS Office Suite, Web Services, Etc

Confidential, Portland, OR

QA Tester

Responsibilities:

• Implemented a uniform QA process for dev team, business members and test team to follow.
• Create Test related documents such as Test Plan, Test Scenario, and Test Cases throughout the STLC.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Participated in Business Analysis, Requirement review and Technical Specs Inspection.
• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Expert in writing test scripts manually.
• Created and managed system testing schedule.
• Provided test team status reports on weekly basis to the project manager.
• Created, updated and maintained the Traceability Matrix mapping the requirements
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Used HP Service Test for XML based Web Methods testing
• Actively participated Agile and scrum meetings, review and developed test scenarios.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Performing Multiple rounds of Test Execution using HP Service Test across various releases of services
• Conducted Functionality testing during various phases of the application using QTP.
• Performed Regression Testing by generating QTP scripts based on the business process.
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Participated in building automation test scripts based on BPT module of Quality Center.
• Performed Database testing using SQL queries
• Conducted GUI, Backend, Data Driven and Security Testing.
• Used HP Service Test for WSDL files validation in Web Services testing
• Conducted regression testing on new builds/versions.
• Run all automated tests in TDD
• Active participant in defining the automation framework (keyword, hybrid) with business users.
• Performed Regression Testing, Functional, UAT and Ad-hoc testing.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Used input/output parameter in Web Service Method and operations on HP Service Test
• Conducted Bug review meeting to discuss resolution of issues
• Developed Test scenarios, Test Scripts and Test cases based on Requirements.
• Involved in coordinating with developers and business owners.
• Performed rigorous manual testing such smoke testing, Integration testing, Regression Testing, End to End Testing and System Testing.
• Performed Automation testing using QTP.
• Reported difference when confirmed as issues in Quality Center from SME’s.
• Performed backend testing using SQL queries to validate data.
• Detected, reported and tracked defects using Quality Center.
• Conducted the defect report in Quality Center.
• Interacted with the developers to report and using Quality Center.

Environment: VB Scripting, Web sphere, Quality Center, QTP, MS SQL Server, Java, Web Services, XML, SOPA UI, J2EE, XML, HTML, Etc

Confidential, SanFrancisco, CA

QA Tester

Responsibilities:

• Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
• Written Test Plans and Test Scripts for eCommerce projects
• Created and managed system testing schedule.
• Using Quality center to manage the requirements, test scripts and also defects
• Worked in Agile Testing and participated meetings every day in iterative environment Created and maintained detailed test cases to perform various types of testing in Test Plan module of Quality Center.
• Using Agile methodology and engage in an iterative workflow and incremental delivery of working software.
• Monitor resources to identify performance bottlenecks, analyze test results and report the findings to the clients, and provide recommendation for performance improvements as needed.
• Provided test team status reports on weekly basis to the project manager.
• Reviewed extensive SQL Queries with complex multi-table joins and nested queries.
• Involved in reviewing complex SQL queries, views, functions and stored procedures and spotting issues before/during code migration.
• Performed Data Analysis & validation by writing complex join queries
• Performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing; and resolved system defects.
• Created and maintained SQL Scripts to perform back-end testing on the oracle database.
• Performed Database testing using SQL queries
• Conducted GUI, Backend, Data Driven and Security Testing.
• Conducted regression testing on new builds/versions.
• Developed and executed test cases test Scenarios and followed-up defects using Quality Center.
• Tracked defects using Quality Center.
• Arranged weekly team meeting to assign testing tasks and acquisition of status reports from individual team members.
• Conducted Bug review meeting to discuss resolution of issues

Environment: Quality Center, Manual Testing Methods, Quality center, Functional Testing, Regression Testing, System Testing