SUMMARY

• 10+ years of active and current experience in:
• Infrastructure and Datacenter Operations
• Strategic Planning and general IT Management
• Design and development of roadmaps for software related projects
• Management of offshore team
• Vendor Onboarding and Management
• Project Management
• Change Management, Capacity Planning, ITIL
• Technology/Solution evaluation and selection
• Service Request Solution, SOW

TECHNICAL SKILLS

• Saas, IaaS, PaaS - 6+ yrs
• ESX/VMware/vSphere/vCloud/vMotion/HA/vSAN with 300+ hosts - 6+ yrs
• MPC, VPC - 1 yr
• Windows Server and Desktop (Windows 2000, 2003, 2008 R2, 2012 R2, 2016)
• Active Directory, LDAP, RDS, DNS,, IIS (6, 7, 8)l - 10+ yrs
• Linux/Unix - CentOS, Ubuntu, Red Hat, Solaris - 10+ yrs
• RDBMS Databases (SQL, MySQ, OracleL) - 5 years
• Imaging, Ticketing Systems, Monitoring (Solarwinds, ServiceNow, DynaTrace, BSM) - 7 years
• HA, Redundancy, Failover, Resiliency and Load Balancing - 7 Yeasr
• PowerShell, Batch, Shell, Python - 3 years
• Microsoft Project, PPM - 5 Years
• Performance Testing tools, Jmeter, Loadrunner, Selenium – 10 years
• Tibco Spotfire Supply Management tool – 3 years

SUMMARY

Confidential

QA Manager

Environment: Windows Servers, Linux, ESXi, VMware, NSX, HP Blade and rack-mount servers, v-switches, 3PAR SAN Storage, Microsoft Project

Responsibilities:

• Architect and support of multiple IaaS HA environment utilizing VMware vSphere ESXi 5.5 to 6.5 hypervisorfor more than 9000 VMs.
• Support the Development and System Administration Teams with their virtual machine access and server tasks
• Ability to troubleshoot, identify and correct malfunctions and help resolve multi-faceted problems
• Managed demand planning for number of required server/blades, storage, switches,…,
• Materials management, and forecast for the required infrastructure required
• Dealing with complex situations
• Working with a cross functional team to set up the new infrastructure and make it operational.
• Highly organized and self-driven individual with ability to multi-task and perform in a fast-paced environment
• Ability to interface with all levels of management and personnel
• Present the forecast to the management and get approval to purchase
• monitoring progress, identifying and mitigating risks, and escalating roadblocks
• Regular communications with the cross programs to gather their requirements and feedback, and present program updates via project interviews, monthly written updates, monthly conference call status updates, etc
• Led the offshore team in India and Costa Rica to automate the testing for CIBC (Canadian Imperial Bank of Commerce) client. CIBC is the largest HPE/DXC account in Canada and US.
• Leveraged budgeting expertise to efficiently manage test bed build out and maintenance. Adopted virtualization as a needed process that reduced equipment costs
• Led process improvement projects to reduce test times, integrate new tools and manage key tasks
• Worked cross-functionally with other managers to streamline operations (Agile Integration Team)
• Evaluated project requirements in both Agile, Waterfall and hybrid environments
• Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models
• Responsible for 50+ Load Testing environment support.
• Guiding the team for API, Performance & Memory leak testing using Loadrunner and HPE APM tool (BSM)
• Helped to improve QA process through increasing ways of reporting, and making plans for better visibility to the client, portal design, and implementing APM tools (BSM and Dynatrace).
• Participated in company meetings to assist in delivering QA process solution.
• Audit and Approve test plans
• Meeting aggressive deadlines, managing multiple projects simultaneously, and working in a fast-paced, dynamic, customer and team-oriented work environment
• Used HPE QC for test management, test cases, tracking tasks and defects as well as to follow up on requirements to make sure full test coverage achieved.
• Setup the QA Lab, Defect Tracking, test case management
• Participated in hiring and mentoring professionals
• Developed plans for individual career plans including performance reviews, succession planning, hiring and training

Confidential

QA Team Lead

Responsibilities:

• Design the performance testing, analysis the production load and implement it in PTE (Pre-production Test Environment), analysis the result of performance tests and troubleshooting the bottlenecks.
• Lead of QA team for Web/J2EE Banking Application (Weblogic, Websphere Application and iPlanet/Apache web servers using Oracle, and DB2 databases).
• Design the required Operability Testing in UAT (User Acceptance Testing), PTE (Pre-production Test Environment) and Production.
• Participated in the status meetings with the Project Manager and discussed every single defect, the partial fix or a complete fix with him/her.
• Developed automated scripts with Loadrunner and Selenium Web Driver.

Environment: Sun Solaris, Linux and Windows environment, J2EE Applications under Weblogic, websphere, Oracle, SQL Server, DB2 for the CIBC bank in Canada

Confidential

QA Manager

Responsibilities:

• Managing of a QA Team of four testers for Chevron’s Retail Marketing Web/J2EE Application (Weblogic Application and Portal using Oracle database).
• Defined and wrote test plans and test strategy, test cases and Test scripts (with LoadRunner and SilkTest).
• Planned and executed end-to-end testing. Types of testing included functional, integration, user acceptance, system testing, regression and Load testing through VSAT, Firewall, and LAN.
• Developed PL/SQL scripts for Test Data using SQL Navigator.
• Participated in the status meetings with the Project Manager and discussed every single defect, the partial fix or a complete fix with him.
• Produced regular reports of the defects.
• Defined defect tracking and reporting processes and participated in a joint defect tracking process using Test Director.

Confidential

QA Engineer

Responsibilities:

• Leading the Automation QA group for Load/performance testing.
• Developed scripts with LoadRunner to do performance and stress testing for the Web and Winsock protocol.
• Developed scripts with WinRunner for Web Applications’ functional testing.
• Prepared Test Cases and Test Scripts for the client-server application under Solaris and LYNX(real-time UNIX OS) written in C, Java, XML, using Apache server, Tomcat, Ericsson’s gateway and Oracle database.
• Monitored the server behavior during the load testing using LoadRunner and Network monitoring using SnifferPro.
• Writing SQL scripts to update the QA's Oracle database for performing required tests.
• Worked in a team to set up WAP Gateway, and Testing Push SI messages and WML files.
• Performed functional, and regression tests.

Confidential

Developer

Responsibilities:

• Developing of Automatic Text Summarization application. This project was written in PERL under Apache using HTML, JAVA Script, and MYSQL database in UNIX environment using Rule based algorithms.
• Rule Based System programming for a telecommunication system. Using JESS (Java Expert System Shell) in JAVA environment, Data mining the results of survey and extracting the rules among the data, Java Programming for integrating JESS and JAVA classes.
• Managed a team of 7 Testers.
• Participated in the entire software development life cycle and project management emphasizing on testing methodologies and tools
• Reviewed Scope, Requirements, Project Plans, and Test scenarios
• Participation in QA reviews and walkthroughs.
• Creating and Implementing QA policies and procedures (Peers Review, Change Management, Risk Management, etc.).
• Achieved internationally accepted software quality standards certification, known as "TickIT".
• Taught and supervised applying SSADM (Structured System Analysis & Design Method) to improve the Software Quality.
• Maintained documentation standard (Designing standard forms required for all software development phases).
• Conducted User Acceptance Test plans.
• Participation in Go-Live meetings to approve the product for live environment

Confidential

Software Tester

Responsibilities:

• Prepared test cases and doing regression tests.
• Performed functional testing and black Box Testing
• Identified issues and wrote detailed bug reports
• Worked with developers to ensure rectification of the Bugs found.
• Follow up on issue resolutions with final testing
• Worked with CASE tools such as Easy Case and DEFT.