Contract QA Resume

TECHNICAL SKILLS

Contract QA

Confidential

Responsibilities:

QA testing of Confidential Connection web - based application.
Bug-tracking and extensive documentation.
Authoring of complex test plans, scripts, and status reports.
Develop and maintain operational, structural, and tactical knowledge of company’s products.

QA Analyst

Confidential

Responsibilities:

QA testing of all aspects of application functionality.
White-box testing utilizing MySQL, TestLog, and AquaData Studio.
Bug-tracking and extensive documentation.
Interaction wif developers, project managers, technical staff, and management
Authoring of complex test plans, scripts, and status reports.
Extensive interaction wif developers, project managers, sales, and upper management.
Develop, implement, and maintain system and support processes and procedures.
Respond to client issues, following through wif teh appropriate cross-functional areas as needed
to deliver quality customer service.
Develop and maintain operational, structural, and tactical knowledge of company’s products.
QA testing of all aspects of web-based rating application functionality.
Bug-tracking and documentation.Interaction wif developers, project managers, technical staff, and agents.
Creation of test plans, scripts, and status reports.

Quality Assurance Analyst / Customer Support Manager

Confidential

Responsibilities:

QA testing of all aspects of application functionality.
Bug-tracking and documentation.
Interaction wif developers, project managers, technical staff, and management
Creation of test plans, scripts, and status reports.
Develop, implement, and maintain system and support processes and procedures.
Respond to client issues, following through wif teh appropriate cross-functional areas as needed to deliver quality customer service.
Develop and maintain operational, structural, and tactical knowledge of company's products.

Quality Assurance Analyst / Implementer

Confidential

Responsibilities:

QA testing of all aspects of web application functionality.
Bug-tracking and documentation.
Analyze software and systems performance using knowledge of internet and database technologies, utilizing tools such as teh .NET framework, HTML, SQL, FoxPro, and XML.
Interaction wif developers, project managers, technical staff, and management
Creation of test plans, scripts, and status reports.
Provide Third-Level support for OSSI's internet-based computer-assisted dispatch, and records management applications.
Respond to escalated client issues, following through wif teh appropriate cross-functional areas as needed to deliver quality customer service.
Develop and maintain operational, structural, and tactical knowledge of company's products.
Develop internal system and support documentation and procedures.
Perform user training on OSSI's web-based applications
Implementation and installation of OSSI's web-based applications.
Develop relationships wif teh corporation's client base.
Documentation and creation of detailed business and technical requirements.Provide timely reporting to management.

Quality Assurance Analyst / Customer Support Analyst

Confidential

Responsibilities:

Quality Assurance - Functionality testing of Emergis e-billing customized software, including teh creation of test plans and test scripts.
Analyze software and systems performance using knowledge of internet and database
technologies, .NET, ASP, HTML, SQL, MySQL, XML, and JAVA.
Test programs and sub-systems, documenting and tracking associated technical problems.
Develop internal system and support documentation, procedures, and customer materials.
Provide Third-Level support for Emergis' internet-based e-billing application.
Accurately quickly respond to incoming client calls, following through wif teh appropriate cross-functional areas as needed to deliver customer service.
Accurately log customer calls into HEAT and PVCS Tracker call-tracking databases.
Ensure TEMPeffective communication between Application Analysts and other department personnel to sufficiently research clients' concerns.
Develop and maintain operational, structural, and tactical knowledge of company's products.
Develop relationships wif teh corporation's client base, as well as, wif internal business units.
Documentation and creation of detailed business and technical requirements, including process descriptions.
Validation of ACH, CTX, CPA005, and other standardized file formats utilized by financial institutions
Installation and service of business voice and data networks. Design of structured cabling systems including patch panels and MDF.