SUMMARY

• Analytical experience in several industries including Education, Healthcare, Information Technology, Manufacturing, Marketing, Mortgage and Loan Servicing
• Worked with IT group during all phases of Software Development Life Cycle (SDLC)
• Exposure to software development methodologies of Agile & Waterfall
• Played a key role in several strategic initiatives as part of Portfolio Management, attend requirements meetings, implementation goals, and risk management.

AREAS OF EXPERTISE

• Business Analysis
• Quality Assurance
• Analytical Skills
• Risk Management
• Compliance Regulations
• Credit Analysis
• Requirements Gathering /CRM Data Management Project Management

TECHNICAL SKILLS

• MySQL
• Citrix
• Tableau
• TCL
• Black Knight
• 24 - Karat
• Vault
• Oracle
• Real Servicing
• Mortgage Desktop
• Business Logic
• Midas
• Equator
• Excel
• Access
• SharePoint
• Word
• Outlook and PowerPoint
• Remedy
• BlitzDocs
• Go2Assist
• Cats
• MicroStrategy
• Encompass
• Calyx
• Unifi
• Fair Lending Wiz
• APR/WIN
• Lotus Notes
• AUS
• WP2
• Pacer
• LexisNexis
• MapPoint
• Doors
• SaaS
• CRM

PROFESSIONAL EXPERIENCE

Quality Assurance Risk Analyst

Confidential - McLean, VA

Responsibilities:

• Strong critical analysis skills, reviewing various aspects of in servicing system databases against a detailed compliance checklist.
• Extensively analyzed reviewing servicer loan file images and quality review results for compliance adherence in default and risk management.
• Review information and guidelines within SharePoint, AllRegs, Excel and material guidelines.
• Experience in GSE portfolio management in loss mitigation, foreclosure, bankruptcy and liquidation options for compliance regulations.
• Works under limited directions, remote reviewing and ability to communicate through email resources and guideline interpretations.
• Extensive review of business logic, training materials and data analytics.

Forensic Compliance Analyst V

Confidential, - Collegeville, PA

Responsibilities:

• Create business modules and training materials in PowerPoint, Excel Spreadsheets, Automation and Business Logic.
• Review and analyses from multiple servicing platforms and integrated information.
• An Excel Guru, extensive use in Citrix, Black Knight, SalesForce, Oracle and automated platforms.
• Utilizing, searching and interpreting data and information found in mortgage loan servicing databases and platforms including payments, communication notes and imaged documents.
• Loan servicing databases and platforms, including payments, communication notes and imaged documentation.

Forensic Underwriter

Confidential, - Bethesda, MD

Responsibilities:

• Analyzed defaulted mortgage loans for MBS, Attorneys and Servicers of post-closing underwriting files that were engaged in fraudulent and/or misrepresented documents.
• Reviewed loan servicing documents from originating banks facing underwriting deficiencies.
• Expert knowledge with financial documents, mortgage loan documentation and analysis expert with low error rate.
• Review of Lexis Nexis, Pacer, Thomson Reuters, SalesForce, Excel and PowerPoint
• Underwrite files that were previously underwritten for errors and fraudulent activity.
• Determined calculations of the credit reports, financial banking statements, paystubs, P&L and Tax Returns for discrepancies in the underwriting process.

Analyst-Mortgage

Confidential - Washington, DC

Responsibilities:

• Performed in depth analysis of identified problems as part of requirements gathering.
• Assisted with the identification of relevant sources of data to ensure a complete analysis of Fair Lending risks.
• Extensively analyzed finances, underwriting documents in DU and LP, loan servicing defaults, and credit profiles for banking regulations.
• Audited HMDA LAR, SARs, FACTA and AML information and ensured file were compliant for government reporting and analysis.
• Assisted with team projects and assignments when needed and third level review analysis.

Analyst - Sales Estimator

Confidential - Gaithersburg, MD

Responsibilities:

• Reading construction blueprints for steel product information and determining cost of job.
• POC for assisting contractors, sub-contractors with materials needed for job sites.
• Create and run reports through Excel, Prospect and CRM software.
• Assessed cost effectiveness of products, projects and services, and tracked actual costs relative to bids as the project developed.
• Manage or oversee various program deliverable items, ensuring quality and timeliness of products.
• Meet with project managers, builders and developers on material and drawing specifications.
• Examined data and identified patterns and trends as part of requirements gathering.
• Developed informal work plans and formal project/action plans to implement solutions and priorities to focus on the most critical areas.

Project Manager

Confidential - Centerville, VA

Responsibilities:

• Coordinate with Project Quality Engineers and Auditors for aerodynamics inspections.
• Setup and monitor inspection feedback for non-conformance findings and redirect to proper engineering POC.
• POC for trips, boarding and transportation to location provided prior to inspection date.
• Monitor performance, aerodynamic Auditors and Inspector’s certifications are update prior to performance.
• Global Mapping for inspectors and Auditor’s location of availability
• Very information completed in system of Confidential ’s requirements, update spreadsheets and adjust date of performance needed prior to bi-weekly meeting updates.
• Creating and updating business modules for production contact, mapping software.
• Contact auditors to perform FAA regulations inspections for Confidential .

Business Analyst

Confidential - McLean, VA

Responsibilities:

• Design, create and updated business modules for production and incident change management for distressed assets, and contact third party vendors.
• Working with managers (Internal and External), UAT and technology team to govern environment is ready for testing/regression mode and SDLC in agile and waterfall development environment.
• Attend gathering meetings multiple timeframes of day and night to assure system upgrades flow within timeframe scheduled.
• Creating modeling diagrams to formulate productivity for team members for KPIs (Key Performance Indicator, and SLA (Service Level Agreements) were met.
• Experienced in using SQL for querying the database for retrieving and collecting data for analyzing staggering files not closed by end of month status, Reviewed appraisals, promissory notes, financial statements, and documents on property of defaulted modifications.
• Created pivot tables, charts and reporting results to institutions.

Analyst - Mortgage Servicing

Confidential - Tysons Corner, VA

Responsibilities:

• Researched and analyzed problems and recommended solutions; conducted periodic audits of files pertaining to all areas of loan servicing including payment research, taxes, insurance premiums, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection.
• Upload reports and escrow analysis and sales platforms for investor accounts through sales, Excel Micro Strategy and CATS.
• Creating Excel spreadsheets to itemized information and SQL queries ran on daily and monthly basis.
• POC for consistent communication with Investors/ Clients owned multifamily properties, asset management, portfolio management and servicing.
• Responsible for reviewing flat files, creating Macros and underwriting documents submitted through DU and LP, and set-up new loans in the system for onboarding
• Assertive in handling stakeholder’s specified requirements, questions pertaining to accounts, task and abilities to meet monthly deadlines.

Analyst -Technical Support/ Database Admin

Confidential - Reston, VA

Responsibilities:

• Extensive knowledge of the mortgaging system and guidelines for FHA, VA, DU and DO loan processing within a technical environment for assisting users on errors within the software.
• Updated the Remedy ticketing system with customer ID requests for DO and DU, reset passwords, and requested additional users and systematic glitches within servicing software.
• Provide data administration for software for DO and DU, read flat files, remoted into the client's system to assist through Go2Assist with problematic issues within the software.
• Educated on error codes, software technical issues and reading flat files information for errors carried over into user platform and technical support for housing programs and guidelines
• Reviewed and updated customer incidents in the database using Doors, Remedy, ASM for asset management in CIC department.
• Systems integration and focused processes using Business Logic, Doors and Lotus Notes.

Analyst - Loss Draft Support

Confidential - Florence SC

Responsibilities:

• Worked in a call center environment for customer sustained loss to properties.
• Used problematic techniques in insuring Insurance checks were disbursed to the correct parties involved in the rehabilitation of the property.
• Upload reports and escrow analysis and hazard insurance for investor accounts through Excel, Fidelity, Remedy and Midas.
• Property tax, and escrow payment assessments payments collected, review of appraisal documents and completion status.
• FEMA guideline courses for natural disasters and loss draft calls for collection of data for DOL, and appropriate property laws and flood disaster zones.
• Responsible for in/outbound call center operations and training of new employees on regulatory compliance.
• Ability to train new hire group, monitor and promote training needs to certain lending banks.

Mortgage Branch Manager

Confidential - Florence, SC

Responsibilities:

• Performed office management functionalities, payroll submittals and financial obligations.
• Recruited new hires and interviewed potential loan officers and processors.
• Accounting principles and bookkeeping reports through IBM accounting software and system requirements sourcing through DOORS.
• Held weekly meetings to ensure the teams were at their potential and monthly goals met.
• Directed in-service training and project management to improve client services and increase sales volume.
• Responsible for the technical setup of computers throughout the offices. Assured the hardware and software were updated and running for customer interactions.