SUMMARY:

QA / Systems Analyst with 14 years of banking web base applications testing experience. Analyzing data and ensuring the highest level of systems quality. Job Related Training: Design for Six Sigma (DFSS), DFSS, Project Management for Teams, Quality fundamentals, Professional Assertiveness, Root Cause and Analysis Leadership, Six Sigma Change Process, Six Sigma Change Process - DMAIC Change Process Overview, SPI SQAR Jumpstart, SSP Training, Problem management. Agile and Waterfall methodology process.

TECHNICAL SKILLS:

SKILLS: StoreVision Platform, Hogan, Lean -Call Center Application, Interact-Banking Center Application, Merlin Teller-Teller Transaction Processing Application, ALM, Quality Center, JIRA, Mercury Test Director, BOSS, KTC, Microsoft Word, Excel, PowerPoint, Intranet, Access, Projects, Loan Production System (LPS), Outlook, XML, JSON and SQL. Web base, Mobile and Mainframe application testing. Knowledge of Selenium Automation, TOSCA Testing tool, and JavaScript.

EXPERIENCE:

Confidential

Sr. QA Tester

Responsibilities:

• Extensive use of ALM/Quality Center
• Extensive use of JIRA tool for story tracking and defect reporting/updating
• Worked several integrated project pieces during release timeline
• Write and review project documentation
• Met with Applications teams to determine testing needs
• Met with Developers to analyze issues/defects
• Tracked, updated and reported defects
• Provide management with testing progress
• Updating test data to meet initiative needs
• Validation for Production Implementation
• Assisted with researching and testing of issues/defect found during Production implementation
• Retesting issues/defect found by end users

Confidential

Test Lead

Responsibilities:

• Lead 3 - 5 team members offshore
• Extensive use of ALM/Quality Center
• Managed multiple projects
• Write and review project documentation
• Coordinated performance testing
• Facilitated team meetings and project update meetings
• Lead off shore team in automated testing for web services
• Cross project analytics on test data and data related issues
• Created and tracked WBS per project
• Met with Applications teams to determine testing needs
• Met with Developers to analyze issues/defects
• Tracked, updated and reported defects
• Met with Business partners to determine their project needs and support for testing
• Provide management with testing progress

Confidential

Test Coordinator

Responsibilities:

• Managed 3 to12 QA Testing Application
• Managed multiple projects
• Facilitated daily project testing update meetings and defect meetings
• Write and review project documentation
• Created and tracked WBS per project
• Met with Applications teams to determine testing needs
• Met with Developers to analyze issues/defects
• Tracked, updated and reported defects
• Met with Business partners to determine their project needs and support for testing
• Provide management with testing progress

Confidential

Sr. Analyst-QA/Test Leader

Responsibilities:

• Manage Testing Team Lead 3 - 7 team members offshore, onshore or nearshore
• Manage multiple projects
• Participated in JAD sessions
• Reviewed BRD sIdentified requirements for testing
• Writing required project documentation
• Presenting and reviewing requirements with business partners.
• Facilitated daily testing status update meetings
• Facilitated team defect meetings
• Writing test cases, requesting test data and review new project charters
• Met with project teams to determine the needs of the project
• Provide a scope of what will be provided by team during testing
• Build a relationship with projects teams
• Attending daily meeting which might include defining business requirements, review future changes that are going to be made in the project, triage fixes to issues/defects found during testing.
• Test case writing and/or exporting test cases into Quality Center
• Writing and retesting defects, assigning testing cycles according to project timeline
• Testing during Production Certification
• Support User Acceptance Testing for end users
• Update test scripts of User Acceptance Testing
• Assisted in validation and provided clarification for User Acceptance Testing to end users
• Resource allocations for project support

Confidential

Test Lead- Credit Card Technology

Responsibilities:

• Lead 3 - 5 team members offshore, onshore
• Manage multiple projects
• Reviewing BRD sPulling requirements for testing
• Writing required project documentation
• Facilitated meeting with Lines of Business partners
• Presenting and reviewing requirements with business partners.
• Writing test cases, requesting test data and review new project charters
• Meet with project teams to determine the needs of the project
• Provide a scope of what will be provided by team during testing
• Build a relationship with projects teams
• Attending daily meeting which might include defining business requirements, review future changes that are going to be made in the project, triage fixes to issues/defects found during testing.
• Writing and retesting defects, assigning testing cycles according to project timeline
• Production Certification testing
• Assisted with researching and testing of issues/defect found during Production implementation

Confidential

Business/QA Analyst Test Lead

Responsibilities:

• Lead 3 - 7 team members onshore
• Detailed design deliverables management and resolution of issues throughout the design process
• Strong partnership with the business and vendor to extract and document new requirements
• Proficiency with Quality Center (web based tool) for testing purposes
• Creation of positive and negative test cases to thoroughly test for the Loan Processing System (fulfillment) and its interoperability with the Loan Origination System
• Functional testing in SIT (System Integration) and UAT (User Acceptance) environments, as well as the vendor s
• QA (Quality Assurance) environment
• Ongoing build-out of regression test bed to ensure baseline functionality remains intact as well as evaluate test items for regression testing
• Management of change control submissions and updates as appropriate
• Submission of Task Requests (new system requirements) as appropriate to meet business needs
• Expertise for second-tier support during strategized deployment to Production and Business as Usual (post- deployment)
• Review/analyzing risk associated with systems defects
• Writing test scripts and verifying each test meets all business requirements
• Updating and implementing Test Director defects and incoming call tickets from Mortgage Consultants
• Reviewing TR s needed to implement changes to operating system
• Review, update and implement Change Control Request
• Assisting other testing teams with Systems Integration Testing

Confidential

Analyst - QA

Responsibilities:

• Testing Mortgage products on several interfaces, LoanSolutions; Visual Mortgage, Retail/LoanLine, RefiPlus
• Test lead for several components - initiatives
• Responsible for User Acceptance, Systems Integration, Component Integration and Regression Testing
• Using the Standard Software Process (SSP)/Six Sigma Change Process (SSCP) format to create testing documentation
• Writing test scripts and other test specifications according to the SSP process
• Updating and implementing Test Director
• Assisting with testing of major initiatives
• Customer conditioning via ARU and BOSS
• Assisted in the creation of a new O/S2 test lab
• Training new associates to use Visual Mortgage, LoanSolutions and Test Director
• Communicating with several different department across the line of business

Confidential

Sr. Change Analyst

Responsibilities:

• Component Test Lead for several components - initiatives
• Worked with several teams per component to develop test scripts
• Responsible for User Acceptance, Systems Integration, Component Integration and Regression Testing
• Used the SSP/SSCP format to create testing documentation
• Wrote test scripts and other test specifications according to the SSP process
• Created documentation on processes of testing.
• Assisted other components with testing.
• Created a process used for reporting problems/issues within the Mortgaging Test Web page.
• Assisted new hires in becoming acquainted with LoanSolutions and testing functionality.
• Updated and implemented Test Director
• Assisted with testing of major initiatives
• Maintained New Hire Orientation information.
• Assisted in the creation of a new O/S2 test lab

Confidential

Change Analyst

Responsibilities:

• Worked with a team of 4 to create test script for the Loan Solution project.
• Tested new bank products for flaws and customer effects.
• Assisted other groups within the Loan Solutions project on an “as needed” basis.
• Assisted other projects when needed.
• Depended upon to ensure associates and contractors are appropriately assisted with obtaining floor and cube spaceaccess to computer systems and phone capabilities, security admittance to the building, in addition to company pagers and cell phones.