SUMMARY

• Over 8 plus years of experience working as software QA Testing Managing/Lead/Support Analyst in all phases of life cycle, including requirement gathering, risk analysis, project planning, scheduling, testing, defect tracking management and reporting for various industries.
• Experience in testing Salesforce, Siebel CRM, Informatica ETL PowerCenter, Tibco Middleware, Oracle Billing & Data Warehouse applications.
• Strong manual / functional testing experience.
• Experience in testing mobile applications for Android & iOS.
• Comprehension in - depth of the SQA, SDLC processes, methodology, documentation and full project life cycle following Agile, Scrum, CMM & Waterfall methodology.
• Experience with Test Validation Tools: MS Visual Studio, TFS, MS Test Manager (MTM), Visual Studio Team services (VSTS) and HP Quality Center ALM.
• Strong knowledge in testing commercial product-oriented software under different OS.
• Implementation and maintenance of complex tests and automation for products, using structured and OO methodologies, where applicable, to ensure efficient test coverage.
• Development and execution of software test plan, test design, test cases in various phases of testing: installation (integration), acceptance and performance.
• Proficient with testing JavaScript, HTML, XML, ASP, VB Script, eCommerce and Oracle based applications.
• Experience in testing NT client/server applications, RDBMS, front-end, back-end installation.
• Hired, trained and supervised software engineers and quality assurance professionals.
• Managed staff & cross-functional / cross-cultural teams. Multi-tasking and delivering critical projects on time within budget and with quality.

TECHNICAL SKILLS

Languages: HTML, Java, SQL, VB, C & C++, C#

RDBMS: Sybase11, Oracle 11g, SQL Server 2012

OS: MSDOS, UNIX, Win3.x/95/NT.

Internet Browsers: MS Internet Explorer, Google Chrome

Applications: MS Office (MSWord, Excel, And Access), IE & N. Navigator, Toad, DB Artisan, PL SQL Developer, Informatica ETL PowerCenter 8.1.1, Visual Studio & Microsoft TFS Server 2015, Salesforce.com

Specific expertise includes: Siebel & Salesforce CRM Support for Energy Application, Manual testing, Web Testing, Java Testing Functionality / Integration Testing. System Testing. System Specification Analysis, GUI Testing, Regression Testing, Automation using Automated Tools, Formulation of Test Plans.

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

Software QA Analyst Lead (Staff)

Responsibilities:

• Duties include functional testing in agile/scrum development environment for the Siebel CRM, .NET enterprise energy management and web based eCommerce online application in accordance with the business and technical requirements.
• Heavily involved in system conversion testing from legacy Siebel CRM to Salesforce.com CRM.
• Worked as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.
• Responsible for developing a new QA Team by hiring, selecting tools and establishing QA policies & procedures to meet standards within IT and organization.
• Performed end to end certification testing with utilities according to the utility test plan which includes EDI Certification, New Market Entry & Utility file format changes.
• Managed testing of CRM/Billing system consolidation projects ultimately consolidating 3 legacy systems servicing 30+ deregulated markets/territories into one enterprise Siebel and Lodestar solution for those markets.
• Coordinate with Business Analyst to analyze business requirement, data models, and ER diagrams, to have better understanding of functionalities of the project.
• Co-ordinated with business users for User Acceptance Testing.
• Used HP ALM tool to create or assign bugs / issues until they are fixed and resolved.
• Performed end-to-end testing using Informatica Power Center as per data mapping requirements.
• Tested mobile apps using Android & iOS for Enrollment, Billpay, Smart meter & electricity usage functionality.
• Responsible for assigning and testing day-to-day production issues, change requests using Manage Engine Service Desk Plus 8.0.0.
• Represent QA to discuss status/tasks/defects/risks in a daily scrum call.
• Mentor new QA team members to bring them to current pace and ensure their knowledge level on a given project or product level as expected.
• Worked with offshore team for automation process using TFS/MTM tools.
• Created functional test plan and test cases for manual testing and Automated testing.
• Used VSTS as a scrum management tool for managing various scrum for creating and tracking team tasks.

Confidential, Houston

Application Support Analyst

Responsibilities:

• Provided application support to the Operations and Risk Management groups.
• Worked on day-to-day issues logged by business users by performing analysis and data repair.
• Identified issues and resolutions for CRM Energy (Electricity and Gas application).
• Initiated change management request and coordinated back-end technical support and user
• Acceptance testing working closely with IT in Houston and Baltimore groups.
• Support on-call rotation to cover application and during deployment.

Confidential, Houston

Business Analyst

Responsibilities:

• Worked with subject matter expert (SME) and business users for the functional requirements gathering.
• Performed System Analysis and Design using Uml.
• Responsible for documenting new processes, procedures & requirements for new markets
• Documented process flows, use cases and developed requirements for functional improvements and enhancements.
• Involved in all phases of project Life Cycle.
• Performed QA and User Acceptance Testing
• Identified “bottlenecks” and implemented new and improved processes and policies.
• Reduced organizational operating costs by 90% by streamlining processes.

Confidential, Houston

QA Analyst

Responsibilities:

• Worked as a Software Quality Assurance Analyst for conversion of 3 consolidated legacy systems serving 32 + deregulated markets into 1 Siebel CRM & Lodestar Billing system.
• Created and maintained test scripts and test cases based on system flow and field validation by using positive, negative testing scenarios.
• Responsible for performing all phases of Quality Assurance software testing during development and prior to the application being launched and continuing during the product life cycle.
• Interact with Business Analyst and Business Users to ensure overall quality and performance during User Acceptance Testing.
• Good understanding of EDI files.
• Managed and tested new market entry projects with tight deadlines.

Confidential

Senior Quality Assurance Analyst

Responsibilities:

• Responsible for the designing, developing, and executing system, functional and Integration test cases for the financial and energy derivative products such as Swaps, interest and Credit.
• Utilized the ETL tool Informatica for the supplier Extraction, Transformation process, and consumer loads to the consumer credit applications.
• Used Business Object reports to validate the data generated correctly.
• Used MQ Series to verify the Intraday and Market to market XML Messages have come correctly from a remote server to the JPMC server and processed correctly to the downstream consumers.
• Validated shell and Perl scripts. Used XML Spy to validate messages.
• Tested Autosys Jobs to validate the batch programs executed correctly.
• Used Test Director Quality Center for execution of test cases, defect logging and reporting.
• Interacted with End Users to validate the Use Cases.